| Business & Finance |
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
7 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Ope=
rational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
|
|
| We =
have
identified key customer groups. |
2 |
3 |
2 |
0 |
28.6% |
42.9% |
28.6% |
0.0% |
| We =
have
identified the needs of each key customer group based on information. |
3 |
3 |
1 |
0 |
42.9% |
42.9% |
14.3% |
0.0% |
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
2 |
4 |
1 |
0 |
28.6% |
57.1% |
14.3% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
2 |
3 |
2 |
0 |
28.6% |
42.9% |
28.6% |
0.0% |
| We
incorporate our customer needs into our planning system. |
1 |
3 |
3 |
0 |
14.3% |
42.9% |
42.9% |
0.0% |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
3 |
4 |
0 |
0 |
42.9% |
57.1% |
0.0% |
0.0% |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
2 |
5 |
0 |
0 |
28.6% |
71.4% |
0.0% |
0.0% |
| We =
use
performance measures in our planning system. |
3 |
4 |
0 |
0 |
42.9% |
57.1% |
0.0% |
0.0% |
| We
periodically look at best practices to help us improve our systems. |
3 |
2 |
2 |
0 |
42.9% |
28.6% |
28.6% |
0.0% |
| We =
have
established action plans for carrying out our objectives. |
2 |
4 |
1 |
0 |
28.6% |
57.1% |
14.3% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
4 |
1 |
2 |
0 |
57.1% |
14.3% |
28.6% |
0.0% |
| We =
compare
our measures to other institutions. |
4 |
1 |
2 |
0 |
57.1% |
14.3% |
28.6% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
2 |
5 |
0 |
0 |
28.6% |
71.4% |
0.0% |
0.0% |
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
3 |
4 |
0 |
0 |
42.9% |
57.1% |
0.0% |
0.0% |
| We =
have a
system to link our staff development efforts to performance. |
6 |
1 |
0 |
0 |
85.7% |
14.3% |
0.0% |
0.0% |
| We =
have a
systems to foster communication. |
1 |
4 |
2 |
0 |
14.3% |
57.1% |
28.6% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
1 |
3 |
3 |
0 |
14.3% |
42.9% |
42.9% |
0.0% |
| We =
take a
collaborative approach in process development. |
1 |
4 |
2 |
0 |
14.3% |
57.1% |
28.6% |
0.0% |
| We
systematical review key process in order to improve. |
3 |
2 |
2 |
0 |
42.9% |
28.6% |
28.6% |
0.0% |
| We =
have a
system for seeking out and processing complaints. |
4 |
3 |
0 |
0 |
57.1% |
42.9% |
0.0% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
0 |
5 |
2 |
0 |
0.0% |
71.4% |
28.6% |
0.0% |
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
3 |
2 |
2 |
0 |
42.9% |
28.6% |
28.6% |
0.0% |
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
0 |
4 |
3 |
0 |
0.0% |
57.1% |
42.9% |
0.0% |
|
|
|
| Grants, IR&P, Purchasing, Pl=
ant, Bus
Off, Design, Construction |
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet002.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Grants Management |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
X |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
|
| We =
take a
collaborative approach in process development. |
|
|
X |
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understand
how our services are related to student success. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet003.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Institutional Research and Planning |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
X |
|
|
|
|
| We
incorporate our customer needs into our planning system. |
|
X |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
SCORECARD on =
WEB |
|
| We =
compare
our measures to other institutions. |
|
|
X |
NCCBP on WEB<=
/td>
| |
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
X |
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet004.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Purchasing |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X |
|
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
|
|
| We =
compare
our measures to other institutions. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
|
|
| We =
understand
how our services are related to student success. |
|
|
X |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet005.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Physical Plant |
| QUICK C=
HECK
(2005-06) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
x |
|
Not document =
on Web
site |
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
x |
|
Customers can
prioritize work orders |
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
x |
|
Not document =
on Web
site |
|
| We
incorporate our customer needs into our planning system. |
|
x |
|
Fac Needs not=
on Web
site |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
x |
|
Budget not ye=
t on Web
site |
|
| We =
use
performance measures in our planning system. |
x |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
x |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
x |
|
Not documented on Web site |
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
Insight and d=
iscover
Process |
|
| We =
compare
our measures to other institutions. |
|
x |
|
3DI Facility<=
span
style=3D'mso-spacerun:yes'> Assessment |
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
Annual Evalua=
tions |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
x |
|
Annual Budget=
Request |
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
| We =
have a
systems to foster communication. |
|
x |
|
Weekly staff =
meeting |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
x |
|
|
Some but not =
all
process |
|
| We =
take a
collaborative approach in process development. |
|
x |
|
Consistently =
involve
employees |
|
| We
systematical review key process in order to improve. |
x |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
x |
|
Customer
Service//Help line |
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
Weekly meetin=
gs |
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
x |
|
Weekly meetin=
gs |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
x |
|
On line work =
order
status |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet006.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| COMBINED CRITERIA - Business Services |
|
| BUSINE=
SS OFFICE |
|
| QUICK =
CHECK
(2005/2006) |
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
x |
|
|
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
x |
|
|
|
|
|
| We
incorporate our customer/student needs into our planning system. |
x |
|
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
x |
|
|
|
|
|
| We =
use
performance measures in our planning system. |
x |
|
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
x |
|
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
x |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
|
| We =
have a
systems to foster communication. |
x |
|
|
|
|
|
| &n=
bsp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
x |
|
|
|
|
| We =
take a
collaborative approach in process development. |
|
x |
|
|
|
|
| We
systematical review key process in order to improve. |
x |
|
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
|
|
|
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
x |
|
|
|
|
|
| We understand how o=
ur
services are related to student success. |
|
x |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet007.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| COMBINED CRITERIA - Business Services |
|
| Progra=
mming,
Facilities and Design |
|
| QUICK =
CHECK
(2005/2006) |
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
x |
|
|
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
x |
|
|
|
|
| We
incorporate our customer/student needs into our planning system. |
|
x |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
x |
|
|
|
|
|
| We =
use
performance measures in our planning system. |
x |
|
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
x |
|
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
x |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
x |
|
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
x |
|
|
|
| &n=
bsp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
x |
|
|
|
|
| We =
take a
collaborative approach in process development. |
x |
|
|
|
|
|
| We
systematical review key process in order to improve. |
x |
|
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
|
|
|
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
x |
|
|
|
|
|
| We understand how o=
ur
services are related to student success. |
|
|
x |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet008.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| COMBINED CRITERIA - Business Services |
|
| Constr=
uction and
Facilities |
|
| QUICK =
CHECK
(2005/2006) |
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
x |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
x |
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
|
|
x |
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
x |
|
|
|
| We
incorporate our customer/student needs into our planning system. |
|
|
x |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
x |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
x |
|
|
|
|
| We =
use
performance measures in our planning system. |
|
x |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
x |
|
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
x |
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
x |
|
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
x |
|
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
x |
|
|
|
| &n=
bsp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
x |
|
|
|
| We =
take a
collaborative approach in process development. |
|
|
x |
|
|
|
| We
systematical review key process in order to improve. |
|
|
x |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
x |
|
|
|
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
x |
|
|
|
| We understand how o=
ur
services are related to student success. |
|
|
x |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet009.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Direct Reports |
|
|
|
|
|
|
|
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
4 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
|
|
|
| We =
have
identified key customer groups. |
0 |
2 |
2 |
1 |
0.0% |
50.0% |
50.0% |
25.0% |
|
| We =
have
identified the needs of each key customer group based on information. |
2 |
1 |
1 |
1 |
50.0% |
25.0% |
25.0% |
25.0% |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
2 |
1 |
1 |
0 |
50.0% |
25.0% |
25.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
0
| 0
| 4
| 0
| 0.0% |
0.0% |
100.0% |
0.0% |
|
| We
incorporate our customer needs into our planning system. |
1
| 0
| 3
| 1
| 25.0% |
0.0% |
75.0% |
25.0% |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
3
| 1
| 0
| 0
| 75.0% |
25.0% |
0.0% |
0.0% |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
1
| 0
| 3
| 2
| 25.0% |
0.0% |
75.0% |
50.0% |
|
| We =
use
performance measures in our planning system. |
2
| 2
| 0
| 0
| 50.0% |
50.0% |
0.0% |
0.0% |
|
| We
periodically look at best practices to help us improve our systems. |
0
| 2
| 2
| 1
| 0.0% |
50.0% |
50.0% |
25.0% |
|
| We =
have
established action plans for carrying out our objectives. |
1
| 3
| 0
| 0
| 25.0% |
75.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
3
| 1
| 0
| 0
| 75.0% |
25.0% |
0.0% |
0.0% |
|
| We =
compare
our measures to other institutions. |
3
| 1
| 0
| 0
| 75.0% |
25.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
0
| 1
| 3
| 0
| 0.0% |
25.0% |
75.0% |
0.0% |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
1
| 2
| 1
| 0
| 25.0% |
50.0% |
25.0% |
0.0% |
|
| We =
have a
system to link our staff development efforts to performance. |
2
| 2
| 0
| 0
| 50.0% |
50.0% |
0.0% |
0.0% |
|
| We =
have a
systems to foster communication. |
1
| 3
| 0
| 0
| 25.0% |
75.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
0
| 3
| 1
| 0
| 0.0% |
75.0% |
25.0% |
0.0% |
|
| We =
take a
collaborative approach in process development. |
0
| 4
| 0
| 0
| 0.0% |
100.0% |
0.0% |
0.0% |
|
| We
systematical review key process in order to improve. |
3
| 0
| 1
| 0
| 75.0% |
0.0% |
25.0% |
0.0% |
|
| We =
have a
system for seeking out and processing complaints. |
4
| 0
| 0
| 0
| 100.0% |
0.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
0
| 3
| 1
| 0
| 0.0% |
75.0% |
25.0% |
0.0% |
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
1
| 3
| 0
| 0
| 25.0% |
75.0% |
0.0% |
0.0% |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
1
| 2
| 1
| 0
| 25.0% |
50.0% |
25.0% |
0.0% |
|
|
|
|
|
| Foundation, HR, Org Dev, Marketi=
ng &
PR |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet010.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Foundation |
| QUICK C=
HECK
(2006-07) |
|
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
=
|
|
| We have identified key customer groups. |
|
|
X |
Web,
by-laws, mission statement |
X |
| We have identified the needs of each key customer group base=
d on
information. |
|
X |
|
|
|
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
|
|
X |
Org
Dev, annual events & calendar |
|
| |
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
=
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
|
|
X |
by-laws |
|
| We incorporate our customer needs into our planning system.<=
/td>
| |
|
X |
|
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
X |
|
|
|
|
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
|
X |
|
X |
| We use performance measures in our planning system. |
|
X |
|
|
|
| We periodically look at best practices to help us improve our
systems. |
|
X |
|
|
|
| We have established action plans for carrying out our
objectives. |
|
X |
|
|
|
| |
|
|
|
|
|
| Measures and Improvements |
|
|
|
=
|
|
| We have established performance measures that can lead us to
improvement. |
X |
|
|
Through
HR office |
|
| We compare our measures to other institutions. |
X |
|
|
Through
Org Dev office |
|
| |
|
|
|
|
|
| Developing People |
|
|
|
=
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
|
|
X |
|
|
| We have a system to determine our staff development needs in
order to carry out our objectives. |
|
|
X |
|
|
| We have a system to link our staff development efforts to
performance. |
X |
|
|
|
|
| We have a systems to foster communication. |
|
X |
|
|
|
| |
|
|
|
|
|
| Building Effective Processes |
|
|
|
=
|
|
| We have identified our key processes and understand how they
flow. |
|
X |
|
|
|
| We take a collaborative approach in process development. |
|
X |
|
|
|
| We systematical review key process in order to improve. |
X |
|
|
|
|
| We have a system for seeking out and processing complaints.<=
/td>
| X |
|
|
|
|
| |
|
|
|
|
|
| Relationships/Communication |
|
|
|
=
|
|
| We have identified other key internal relationships and
understand how we relate in our service to student and customers. |
|
X |
|
|
|
| We have a system to ensure that staff understand how we supp=
ort
teaching and learning. |
|
X |
|
|
|
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
|
|
X |
Web,
Staffnotes, Comunicator |
|
|
[1] |
|
|
|
|
|
|
|
|
|
| Human Resources |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X (a) |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
X |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
X |
|
|
|
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X (b) |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X (c) |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
Attached flow=
chart |
|
| We =
take a
collaborative approach in process development. |
|
X (d) |
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X (e) |
|
|
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
X |
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
X |
|
|
|
|
|
|
| (a) My
staff have discussed customer groups and have identified that we provide a
set of services for internal (employees/supervisors) customers. We also provide a set of service=
s to
outside customers, both local and national in location. |
|
| (b)
The HR department surveys other colleges and universities on many
subjects (i.e., salary and compensation practices; holiday schedules and
campus closing practices; etc.)
The HR staff attends annual trainings in employment law and HR
practices in the areas of recruitment, workers compensation, and internal
investigations - to name a few. |
|
| (c) The HR departme=
nt
manages an annual review process for all faculty and staff. The performance evaluations for
faculty and staff are linked to recommendations for continuing contracts.=
|
|
| (d) The AVP's management style =
is to
meet and discuss with staff how to approach a new process. Example, the HR department just =
hired
a second Employment Specialist, which will impact the recruiting process.
Several discussions have resulted in a well communicated system of serving
internal and external customers. |
|
| (e) My
staff have discussed customer groups and have identified that we provide a
set of services for internal (employees/supervisors) customers. We also provide a set of service=
s to
outside customers, both local and national in location. |
|
|
|
|
|
|
|
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Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Organizational Development |
| QUICK =
CHECK
(2006-07) |
|
|
| |
Not Ye=
t |
Somewh=
at |
Yes
| Docu=
mented |
In Op=
erational
Plan |
| Unde=
rstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We h=
ave
identified key customer groups. |
|
|
X |
Annual Report=
|
|
| We h=
ave
identified the needs of each key customer group based on information. |
|
|
X |
Needs Assessm=
ent
Rpt/Annual Rpt |
X |
| We h=
ave a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nbs=
p; |
|
|
|
|
|
| Sett=
ing
Direction, Planning and Improving |
|
|
|
|
|
| We h=
ave
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
Org Developme=
nt /
Website |
|
| We i=
ncorporate
our customer needs into our planning system. |
|
|
X |
Annual Report=
|
X |
| We h=
ave a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
Annual Report=
|
|
| We h=
ave
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
Org Developme=
nt
Website |
X |
| We u=
se
performance measures in our planning system. |
|
X |
|
Annual Report=
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
Annual Report=
|
X |
| We h=
ave
established action plans for carrying out our objectives. |
|
X |
|
Org Developme=
nt /
Website |
|
| &nbs=
p; |
|
|
|
|
|
| Meas=
ures and
Improvements |
|
|
|
|
|
| We h=
ave
established performance measures that can lead us to improvement. |
|
X |
|
Organizational
Development |
|
| We c=
ompare our
measures to other institutions. |
|
X |
|
Institutional
Research: NCCBP |
|
| &nbs=
p; |
|
|
|
|
|
| Deve=
loping
People |
|
|
|
|
|
| We h=
ave a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
Annual Evalua=
tion /
HR |
|
| We h=
ave a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
Organizational
Development |
|
| We h=
ave a
system to link our staff development efforts to performance. |
|
X |
|
Organizational
Development |
|
| We h=
ave a
systems to foster communication. |
|
X |
|
Organizational
Development |
|
| &nbs=
p; |
|
|
|
|
|
| Buil=
ding
Effective Processes |
|
|
|
|
|
| We h=
ave
identified our key processes and understand how they flow. |
|
X |
|
Organizational
Development |
|
| We t=
ake a
collaborative approach in process development. |
|
X |
|
Organizational
Development |
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We h=
ave a
system for seeking out and processing complaints. |
jX |
|
|
|
|
| &nbs=
p; |
|
|
|
|
|
| Rela=
tionships/Communication |
|
|
|
|
|
| We h=
ave
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
Organizational
Development |
|
| We h=
ave a
system to ensure that deans and faculty understand how we support teaching
and learning. |
|
X |
|
Organizational
Development |
|
| Our =
system has
a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
Organizational
Development |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet013.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Office of Marketing and Public Relations |
| QUICK C=
HECK
(2005-06) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
X |
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
X |
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
X |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet014.htm
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Content-Type: text/html; charset="us-ascii"
| Learning |
|
|
|
|
|
|
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
17 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
|
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
|
|
|
|
|
|
| We have identified key customer groups. |
0 |
3 |
14 |
4 |
0.0% |
17.6% |
82.4% |
23.5% |
|
| We =
have
identified key learning groups. |
2 |
3 |
12 |
4 |
11.8% |
17.6% |
70.6% |
23.5% |
|
| We have identified the needs of each key customer group base=
d on
information. |
3 |
5 |
9 |
4 |
17.6% |
29.4% |
52.9% |
23.5% |
|
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
3 |
7 |
6 |
5 |
17.6% |
41.2% |
35.3% |
29.4% |
|
| |
|
|
|
|
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
|
|
|
|
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
0 |
5 |
12 |
5 |
0.0% |
29.4% |
70.6% |
29.4% |
|
| We incorporate our customer/student needs into our planning
system. |
1 |
6 |
10 |
3 |
5.9% |
35.3% |
58.8% |
17.6% |
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
3 |
5 |
8 |
4 |
17.6% |
29.4% |
47.1% |
23.5% |
|
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
3 |
8 |
6 |
4 |
17.6% |
47.1% |
35.3% |
23.5% |
|
| We use performance measures in our planning system. |
0 |
8 |
9 |
5 |
0.0% |
47.1% |
52.9% |
29.4% |
|
| We periodically look at best practices to help us improve our
systems. |
0 |
6 |
11 |
4 |
0.0% |
35.3% |
64.7% |
23.5% |
|
| We have established action plans for carrying out our
objectives. |
3 |
3 |
11 |
5 |
17.6% |
17.6% |
64.7% |
29.4% |
|
| |
|
|
|
|
|
|
|
|
|
| Measures and Improvements |
|
|
|
|
|
|
|
|
|
| We have established performance measures that can lead us to
improvement. |
1 |
9 |
7 |
5 |
5.9% |
52.9% |
41.2% |
29.4% |
|
| We compare our measures to other institutions. |
5 |
3 |
9 |
3 |
29.4% |
17.6% |
52.9% |
17.6% |
|
| |
|
|
|
|
|
|
|
|
|
| Developing People |
|
|
|
|
|
|
|
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
0 |
6 |
11 |
4 |
0.0% |
35.3% |
64.7% |
23.5% |
|
| We have a system to determine our staff development needs in
order to carry out our objectives. |
1 |
8 |
8 |
4 |
5.9% |
47.1% |
47.1% |
23.5% |
|
| We have a system to link our staff development efforts to
performance. |
6 |
4 |
7 |
4 |
35.3% |
23.5% |
41.2% |
23.5% |
|
| We have a systems to foster communication. |
1 |
3 |
13 |
4 |
5.9% |
17.6% |
76.5% |
23.5% |
|
| |
|
|
|
|
|
|
|
|
|
| Building Effective Processes |
|
|
|
|
|
|
|
|
|
| We have identified our key processes and understand how they
flow. |
2 |
8 |
7 |
5 |
11.8% |
47.1% |
41.2% |
29.4% |
|
| We take a collaborative approach in process development. |
0 |
7 |
10 |
4 |
0.0% |
41.2% |
58.8% |
23.5% |
|
| We systematical review key process in order to improve. |
4 |
4 |
9 |
3 |
23.5% |
23.5% |
52.9% |
17.6% |
|
| We have a system for seeking out and processing complaints.<=
/td>
| 2 |
5 |
9 |
5 |
11.8% |
29.4% |
52.9% |
29.4% |
|
| |
|
|
|
|
|
|
|
|
|
| Relationships/Communication |
|
|
|
|
|
|
|
|
|
| We have identified other key internal relationships and
understand how we relate in our service to student and customers. |
1 |
6 |
10 |
4 |
5.9% |
35.3% |
58.8% |
23.5% |
|
| We have a system to ensure that deans and faculty understand=
how
we support teaching and learning. |
1 |
6 |
10 |
4 |
5.9% |
35.3% |
58.8% |
23.5% |
|
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
2 |
6 |
9 |
5 |
11.8% |
35.3% |
52.9% |
29.4% |
|
| We understand how our services are related to student succes=
s. |
3 |
5 |
7 |
3 |
17.6% |
29.4% |
41.2% |
17.6% |
|
|
|
|
| Enterprise
Center, Project Read, SJC East, SJC West, Student Success, Univ Alt Lic, =
Univ
Prog, Vet Tech |
|
|
| Extd
Lrng, CLC, SBDC, CFR, Encore, Sr Comp, Vol Ctr, B&I, Library |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet015.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Enterprise Center |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
EC Research (=
Spring
2006) |
|
| We =
have
identified key learning groups. |
|
|
X |
EC Research (=
Spring
2006) |
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
EC Researach =
+ EC
Evals |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
EC Lease Advi=
sory
Committee |
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
QCB Mission (=
01), ED
Mission (04) |
|
| We
incorporate our customer needs into our planning system. |
|
X |
|
Research, Eva=
ls,
One-on-Ones |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
Need performa=
nce
targets updated |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
Need EC planning retreat Fall =
2006 |
|
| We =
use
performance measures in our planning system. |
|
X |
|
EC program ev=
als, EC
interviews |
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
NBIA membersh=
ip &
conferences |
|
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
Ongoing with =
Nancy
(Excel) |
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
Need to updat=
e EC
measures |
|
| We =
compare
our measures to other institutions. |
X |
|
|
Some visits, =
lack of
documentation |
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
Charter of
Accountability |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
SJC Annual Re=
views |
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
See above |
|
| We =
have a
systems to foster communication. |
|
|
X |
E-mail, Groov=
e, QCB
team, txt msg |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
Incubation Pr=
ocess
Map |
|
| We =
take a
collaborative approach in process development. |
|
X |
|
Tag Team appr=
oach ECS
+ JAW |
|
| We
systematical review key process in order to improve. |
X |
|
|
Needs improvement |
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
On site visit=
s,
Evals, E-mails |
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
Consider Biz =
Plan
competition |
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
X |
|
|
Need to conne=
ct EC to
Learning |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
E-news, Incub=
ation
Celebration |
|
| We understand how our services are related to student succes=
s. |
|
|
|
|
|
|
|
|
|
|
|
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Content-Location: file:///C:/6390CE63/2006_QQC_sheet016.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Project Read |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
1, 5 |
Yes |
| We =
have
identified key learning groups. |
|
|
X |
1, 5 |
Yes |
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
1, 5 |
Yes |
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
|
X |
1, 5 |
Yes |
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We have established a mission and vision that is suportive of
the College's mission and vision. |
|
|
X |
5 |
Yes |
| We incorporate our customer/student needs into our planning
system. |
|
|
X |
1, 5, 6, 7
| Yes |
| We have a planning system that drives continuous improvement
that includes performance targets. |
|
|
X |
1-5 |
Yes |
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
|
X |
5 |
Yes |
| We use performance measures in our planning system. |
|
|
X |
1-7 |
Yes |
| We periodically look at best practices to help us improve our
systems. |
|
|
X |
1, 18 |
Yes |
| We have established action plans for carrying out our
objectives. |
|
|
X |
5 |
Yes |
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
1, 5, 6, 7
| Yes |
| We =
compare
our measures to other institutions. |
|
|
X |
1, 19 |
Yes |
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
16 |
Yes |
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
16 |
Yes |
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
16 |
Yes |
| We =
have a
systems to foster communication. |
|
|
X |
13 - 16 |
Yes |
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
1, 5 |
Yes |
| We =
take a
collaborative approach in process development. |
|
|
X |
1, 4 - 6 |
Yes |
| We
systematical review key process in order to improve. |
|
|
X |
1, 4 - 6 |
Yes |
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
8, 9 |
Yes |
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
13, 15 |
Yes |
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
|
|
X |
14, 15 |
Yes |
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
13 - 17, 20<=
/td>
| Yes |
| We understand how our services are related to student succes=
s. |
|
|
X |
1 - 7, 11
| Yes |
|
|
|
|
| 1. ProLiteracy America Accreditatio=
n - 4
year accreditation visit |
|
| 2. ProLiteracy America Annual Repor=
t |
|
| 3. New Mexico Coalition for Literacy
Annual Report |
|
| 4. Project Read Advisory Board Mont=
hly
Meeting Minutes |
|
| 5. Project Read 5-Year Strategic Pl=
an |
|
| 6. Monthly Reports for Tutors
(instuctional hours, prep hours, travel hours, and student progress) |
|
| 7. Pre and post test data on studen=
ts |
|
| 8. Tutor and Volunteer Handbook |
|
| 9. Learner Handbook |
|
| 10. Tutor Training and Tutor In-serv=
ices |
|
| 11. New Student Orientation Sessions=
and
New Tutor Orientation Sessions |
|
| 12. San Juan College Annual Employee
Evaulation and Annual Charter of Accountability |
|
| 13. Meetings with the San Juan Colle=
ge
ABE/GED department |
|
| 14. Monthly meetings with Dr. Sandra
Tracy, Dean of Extended Learning |
|
| 15. Monthly meetings with Extended
Learning Program Directors |
|
| 16. San Juan College Annual Report
| |
| 17. Tutor Newsletter |
|
| 18. Annual attendance at the ProLite=
racy
Conference, COABE Conference |
|
| 19. Membership with ProLiteracy Worl=
dwide,
New Mexico International Reading Association, Learning Disabilities
Association of American |
|
| 20. Annual Public Relations Campaign=
|
|
| The operational plan for Project=
Read is
part of the 5-year strategic plan.
It is located at Project Read and all advisory board members have a
current copy. |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
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Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| San Juan College East |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
1 |
|
| We =
have
identified key learning groups. |
|
X |
|
1 |
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
2,3, 4 |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X |
|
5 |
|
| We
incorporate our customer/student needs into our planning system. |
|
X |
|
2,3 |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
6 |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
7 |
|
| We =
use
performance measures in our planning system. |
|
X |
|
6 |
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
6 |
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
6 |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
6 |
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
6 |
|
| We =
have a
systems to foster communication. |
|
|
X |
8 |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
9 |
|
| We =
take a
collaborative approach in process development. |
|
X |
|
9 |
|
| We
systematical review key process in order to improve. |
|
|
X |
9 |
|
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
9 |
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
9,5,7 |
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
|
X |
|
9 |
|
| Our=
system
has mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
11,12 |
|
| We =
understand
how our services are related to student success. |
|
X |
|
5,7 |
|
|
|
| <=
/td>
|
| <=
/td>
|
| DOCUMENTATION |
|
| 1.
United States Census, 2000, Aztec and Bloomfield |
|
| 2.
Spring 2006 student survey |
|
| 3.
Fall 2006 community survey |
|
| 4.
Advisory Council establishment, fall, 2006 |
|
| 5.
Proposed East campus mission & vision, September, 2006 |
|
| 6.
Performance evaluations/Charter of Accountability for East campus
staff members |
|
| 7.
East campus proposed supports for SJC Strategic Plan, 2006-2011
| |
| 8.
Daily notes, periodic meetings |
|
| 9.
East Key Processes and Roles, 2006 |
|
| 10. End of Course Student evalua=
tions;
Suggestion box; Proposed EOC faculty evaluations |
|
| 11. East course schedules by ter=
m;
course flyers; distribution lists |
|
| 12. East staff community involve=
ment |
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
| <=
/td>
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet018.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| San Juan College West |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Ope=
rational
Plan |
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
|
|
| We have identified key customer groups. |
|
|
X |
1, 6, 7, 8, 9=
, 17 |
|
| We =
have
identified key learning groups. |
|
|
X |
1, 6, 7, 8, 9=
, 17 |
|
| We have identified the needs of each key customer group base=
d on
information. |
|
|
X |
2, 4,5,6,7,8,=
9,10,17,
24 |
X |
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
|
|
X |
18, 19 |
X |
| |
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
|
|
X |
1, 3 |
|
| We incorporate our customer/student needs into our planning
system. |
|
|
X |
15, 18, 24 |
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
|
|
|
4, 12, 14, 17=
, |
X |
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
|
X |
12, 13 |
|
| We use performance measures in our planning system. |
|
|
X |
3 |
|
| We periodically look at best practices to help us improve our
systems. |
|
X |
|
20 |
X |
| We have established action plans for carrying out our
objectives. |
|
|
X |
2, 10, 12, 13=
, 15, |
|
| |
|
|
|
|
|
| Measures and Improvements |
|
|
|
|
|
| We have established performance measures that can lead us to
improvement. |
|
|
X |
4, 5, 12, 14, 17 |
X |
| We compare our measures to other institutions. |
X |
|
|
|
|
| |
|
|
|
|
|
| Developing People |
|
|
|
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
|
|
X |
12, 14 |
x |
| We have a system to determine our staff development needs in
order to carry out our objectives. |
|
|
X |
12 |
|
| We have a system to link our staff development efforts to
performance. |
|
|
X |
12, 14 |
x |
| We have a systems to foster communication. |
|
|
X |
1-20 |
x |
| |
|
|
|
|
|
| Building Effective Processes |
|
|
|
|
|
| We have identified our key processes and understand how they
flow. |
|
|
x |
21 |
x |
| We take a collaborative approach in process development. |
|
|
x |
13 |
x |
| We systematical review key process in order to improve. |
|
|
x |
11, 18, 19, 2=
4 |
|
| We have a system for seeking out and processing complaints.<=
/td>
| |
|
x |
11, 14 |
x |
| |
|
|
|
|
|
| Relationships/Communication |
|
|
|
|
|
| We have identified other key internal relationships and
understand how we relate in our service to student and customers. |
|
|
x |
2-10,
17 |
|
| We have a system to ensure that deans and faculty understand=
how
we support teaching and learning. |
|
|
x |
14, 15, 20, 2=
1 |
x |
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
|
|
x |
21-22,
24 |
x |
| We understand how our services are related to student succes=
s. |
|
|
x |
20, 23 |
|
|
|
|
VII |
Documentation<=
/td>
| |
|
1 |
Posted West Ca=
mpus
mission and vision statement. |
|
|
2 |
ECED Class Sur=
vey Spring
2006 |
|
|
3 |
Project Mission
Statement Questionnaire Spring 2005 |
|
|
4 |
Student Survey=
Fall 2005 |
|
|
5 |
Student Survey=
Spring
2002 |
|
|
6 |
Focus Group Sp=
ring 2005,
Kirtland |
|
|
7 |
Focus Group Sp=
ring 2005,
Shiprock |
|
|
8 |
Early Childhoo=
d Forum,
Fall 2003 |
|
|
9 |
Community Foru=
m &
Survey, Spring 2002 |
|
|
10 |
CTX Survey, Se=
p. 14,
2006 |
|
|
11 |
Daily Log Reco=
rd,
2003-2006 |
|
|
12 |
Performance
evaluations/Charter of Accountability for West Campus |
|
13 |
West campus su=
pports
SJC's strategic Plan, 2005-2011 |
|
|
14 |
Mid-course stu=
dent
evaluations; suggestion box |
|
|
15 |
West course sc=
hedules by
term; course flyers; distributions lists |
|
16 |
West staff com=
munity
involvement. |
|
|
17 |
SJC Library
Survey…How are we doing? Fall 2001 |
|
|
18 |
Computer usage=
rules
posted. |
|
|
19 |
Facility Usage
Priorities |
|
|
20 |
Achieving the =
Dream
(Learning Communities) |
|
|
21 |
College systems
(Admissions, Business Office, Ad Astra, Datatel) |
|
22 |
Web page, brochure, Shiprock Fair, &
newspaper ads |
|
|
23 |
ECED efforts (=
Kellogg,
P-16, & ParaPro) |
|
|
24 |
Annual Report<=
/td>
| |
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet019.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Sudent Success Center |
|
|
| QUICK C=
HECK
(2006-07) |
|
|
|
|
|
|
|
|
| |
Not Ye=
t |
Somewhat=
|
Yes |
Documented |
In
Operational Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
1 |
|
|
| We =
have
identified key learning groups. |
|
|
X |
1 |
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
1 |
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
|
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
2,3 |
Yes |
|
| We
incorporate our customer/student needs into our planning system. |
|
|
X |
3 |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
1,2,3 |
Yes |
|
| We =
use
performance measures in our planning system. |
|
|
X |
4 |
Yes |
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
5 |
Yes |
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
|
|
X |
6 |
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
7 |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
7 |
|
|
| We =
have a
systems to foster communication. |
|
|
X |
3 |
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
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|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
|
| We =
take a
collaborative approach in process development. |
|
|
X |
3 |
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
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|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service and customers. |
|
|
X |
8 |
|
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
|
|
X |
9 |
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
3,10 |
|
|
| We =
understand
how our services are related to student success. |
|
|
X |
3 |
|
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|
| DOCUMENTATION |
|
|
|
| 1 - Adult Basic Ed=
ucation
Grant Application and Guidelines, State of New Mexico |
|
|
|
| 2 - SSC Student Le=
arning
Support Operational Plan |
|
|
|
| 3 - Staff Meeting =
Agendas
(including Goals and Outcomes) |
|
|
|
| 4 - Departmental d=
ata
reports |
|
|
|
| 5 - Charters of
Accountability |
|
|
|
| 6 - Benchmarking d=
ata
through Institutional Research |
|
|
|
| 7 - Performance Ev=
aluations |
|
|
|
| 8 - Advisory Counc=
il Agendas
and Summaries (Writing Center) |
|
|
|
| 9 - Deans Meeting =
Agendas
and Minutes |
|
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|
| 10 - Departmental =
Brochure |
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|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet020.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| University Programs - Alternative Licensure Program |
|
|
| QUICK C=
HECK
(2006-07) |
|
|
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Oper=
ational
Plan |
|
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
|
|
|
| We have identified key customer groups. |
|
|
X |
1,2 |
|
|
| We =
have
identified key learning groups. |
|
|
X |
1,2 |
|
|
| We have identified the needs of each key customer group base=
d on
information. |
|
|
X |
3 |
|
|
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
|
|
X |
3 |
|
|
| |
|
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
|
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
|
|
X |
1,2 |
|
|
| We incorporate our customer needs into our planning system.<=
/td>
| |
|
X |
1,2 |
|
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
|
|
X |
1,2 |
|
|
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
X |
|
4 |
|
|
| We use performance measures in our planning system. |
|
|
X |
1 |
|
|
| We periodically look at best practices to help us improve our
systems. |
|
|
X |
1,5 |
|
|
| We have established action plans for carrying out our
objectives. |
|
|
X |
5 |
|
|
| |
|
|
|
|
|
|
| Measures and Improvements |
|
|
|
|
|
|
| We have established performance measures that can lead us to
improvement. |
|
X |
|
1 |
|
|
| We compare our measures to other institutions. |
|
|
X |
6 |
|
|
| |
|
|
|
|
|
|
| Developing People |
|
|
|
|
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
|
|
X |
5 |
|
|
| We have a system to determine our staff development needs in
order to carry out our objectives. |
|
|
X |
5 |
|
|
| We have a system to link our staff development efforts to
performance. |
|
|
X |
5 |
|
|
| We have a system to foster communication. |
|
|
X |
7 |
|
|
| |
|
|
|
|
|
|
| Building Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
1 |
|
|
| We take a collaborative approach in process development. |
|
|
X |
3,7 |
|
|
| We systematical review key process in order to improve. |
|
|
X |
3,7 |
|
|
| We have a system for seeking out and processing complaints.<=
/td>
| |
|
X |
8 |
|
|
| |
|
|
|
|
|
|
| Relationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service and customers. |
|
|
X |
9 |
|
|
| We have a system to ensure that deans and faculty understand=
how
we support teaching and learning. |
|
|
X |
10 |
|
|
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
|
|
X |
11 |
|
|
| We understand how our services are related to student succes=
s. |
|
|
X |
1 |
|
|
|
|
|
|
|
|
|
|
|
1 |
2006 State Evaluation Self-Study |
|
|
|
|
|
|
2 |
2003 Plan for=
Program Approval |
|
|
|
|
|
|
3 |
Alternative L=
icensure Advisory Committee Meeting Minutes
| |
|
|
|
|
|
4 |
Budget Planni=
ng Process |
|
|
|
|
|
|
5 |
Annual Perfor=
mance Evaluation Review - professional development
activities |
|
|
|
|
|
|
6 |
New Mexico Te=
acher Assessment Results, Title II Reports<=
/td>
| |
|
|
|
|
|
7 |
Department &a=
mp; School Meetings |
|
|
|
|
|
|
8 |
Course Evalua=
tions, Graduate Surveys |
|
|
|
|
|
|
9 |
Policy and Pr=
ocedures Notebook |
|
|
|
|
|
|
10 |
Staff Notes, =
Communicator |
|
|
|
|
|
|
11 |
Department Ho=
me Page, Marketing Materials |
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet021.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| University Programs - University Partners |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Oper=
ational
Plan |
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
|
|
| We have identified key customer groups. |
|
|
X |
1 |
|
| We =
have
identified key learning groups. |
|
|
X |
1 |
|
| We have identified the needs of each key customer group base=
d on
information. |
|
|
X |
2 |
|
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
|
X |
|
3 |
|
| |
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
|
|
X |
4 |
|
| We incorporate our customer needs into our planning system.<=
/td>
| |
|
X |
5 |
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
|
|
X |
7 |
|
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
|
X |
6 |
|
| We use performance measures in our planning system. |
|
|
X |
7 |
|
| We periodically look at best practices to help us improve our
systems. |
|
|
X |
6,7 |
|
| We have established action plans for carrying out our
objectives. |
|
|
X |
6 |
|
| |
|
|
|
|
|
| Measures and Improvements |
|
|
|
|
|
| We have established performance measures that can lead us to
improvement. |
|
|
X |
7 |
|
| We compare our measures to other institutions. |
|
|
X |
7 |
|
| |
|
|
|
|
|
| Developing People |
|
|
|
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
|
|
X |
8 |
|
| We have a system to determine our staff development needs in
order to carry out our objectives. |
|
|
X |
8 |
|
| We have a system to link our staff development efforts to
performance. |
|
|
X |
8 |
|
| We have a systems to foster communication. |
|
|
X |
6 |
|
| |
|
|
|
|
|
| Building Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
1 |
|
| We take a collaborative approach in process development. |
|
|
X |
6 |
|
| We systematical review key process in order to improve. |
|
|
X |
6 |
|
| We have a system for seeking out and processing complaints.<=
/td>
| |
|
X |
7 |
|
| |
|
|
|
|
|
| Relationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service and customers. |
|
|
X |
9 |
|
| We have a system to ensure that deans and faculty understand=
how
we support teaching and learning. |
|
|
X |
10 |
|
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
|
|
X |
11 |
|
| We understand how our services are related to student succes=
s. |
|
|
X |
1 |
|
|
|
|
|
|
1 |
Marketing Works=
hop 8/05 |
|
|
|
2 |
University Stud=
ent
Surveys '03, '05 |
|
|
3 |
Facilities Plan=
ning
Meeting |
|
|
|
4 |
SJC Mission, Bu=
dget
Proposals |
|
|
5 |
Semester Schedu=
ling |
|
|
|
6 |
University Dire=
ctors
Meetings |
|
|
7 |
University's
Institutional Planning Process |
|
|
8 |
Annual Performa=
nce
Evaluation Review |
|
|
9 |
University Guid=
elines
Notebook |
|
|
10 |
Staff Notes, Co=
mmunicator |
|
|
|
11 |
Department Home=
Page,
Marketing Materials |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet022.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Veterinary Technology Distance Learning Program |
| QUICK C=
HECK
(2006-07) |
|
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
=
|
|
| We have identified key customer groups. |
|
|
X |
Program
Proposal - pg 7 |
Yes |
| We =
have
identified key learning groups. |
|
|
X |
Program
Proposal - pg 7 |
Yes |
| We have identified the needs of each key customer group base=
d on
information. |
|
|
X |
Program
Proposal - pg 9-10 |
Yes |
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
|
|
X |
Program
Proposal- pg 9-10 |
Yes |
| |
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
=
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
|
X |
|
Program
Procedures |
Yes |
| We incorporate our customer/student needs into our planning
system. |
|
X |
|
Program
Procedures - CVTEA |
Yes |
| We have a planning system that drives continuous improvement
that includes performance targets. |
|
X |
|
Program
Procedures |
Yes |
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
X |
|
Program
Procedures |
Yes |
| We use performance measures in our planning system. |
|
X |
|
Course
Survey/Discussion Boards |
Yes |
| We periodically look at best practices to help us improve our
systems. |
|
X |
|
Program
Procedures |
Yes |
| We have established action plans for carrying out our
objectives. |
|
X |
|
Program
Procedures - Operational Plan |
Yes |
| |
|
|
|
|
|
| Measures and Improvements |
|
|
|
=
|
|
| We have established performance measures that can lead us to
improvement. |
|
X |
|
CVTEA
- Course Task List |
Yes |
| We compare our measures to other institutions. |
|
X |
|
Surveys/VTNE
scores |
Yes |
| |
|
|
|
|
|
| Developing People |
|
|
|
=
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
|
X |
|
Course
Survey/Discussion Boards |
Yes |
| We have a system to determine our staff development needs in
order to carry out our objectives. |
|
X |
|
Program
Procedures |
Yes |
| We have a system to link our staff development efforts to
performance. |
|
X |
|
Program
Procedures |
Yes |
| We have a systems to foster communication. |
|
X |
|
Program
Procedures |
Yes |
| |
|
|
|
|
|
| Building Effective Processes |
|
|
|
=
|
|
| We have identified our key processes and understand how they
flow. |
|
X |
|
Program
Procedures |
Yes |
| We take a collaborative approach in process development. |
|
X |
|
Program
Procedures |
Yes |
| We systematical review key process in order to improve. |
|
X |
|
Program
Procedures |
Yes |
| We have a system for seeking out and processing complaints.<=
/td>
| |
X |
|
Program
Procedures |
Yes |
| |
|
|
|
|
|
| Relationships/Communication |
|
|
|
=
|
|
| We have identified other key internal relationships and
understand how we relate in our service to student and customers. |
|
X |
|
CVTEA |
Yes |
| We have a system to ensure that deans and faculty understand=
how
we support teaching and learning. |
|
X |
|
CVTEA/VTNE
scores - pending graduate |
Yes |
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
|
X |
|
Program
Procedures |
Yes |
| We understand how our services are related to student succes=
s. |
|
X |
|
Program
Procedures |
Yes |
|
|
|
|
|
|
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Content-Location: file:///C:/6390CE63/2006_QQC_sheet023.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| SCHOOL OF EXTENDED LEARNING |
| QUICK =
CHECK
(2005/2006) |
|
|
| |
Not |
|
|
|
In Operational |
| School of Extended L=
earning -
Online Services (David Penrose, Mgr. 11/21/2006) |
Yet |
Somewhat |
Yes |
Documented |
Plan |
| We =
have
identified key customer groups. |
|
X |
|
OSOP |
Y |
| We =
have
identified key learning groups. |
|
X |
|
OSOP |
Y |
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
|
X |
|
OSP |
Y |
| &nb=
sp; |
|
|
|
|
|
| Se=
tting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X |
|
OSOP |
Y |
| We
incorporate our customer/student needs into our planning system. |
|
X |
|
OSOP |
Y |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
X |
OSP |
Y |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
X |
|
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
OSOP |
Y |
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
OSOP |
Y |
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Me=
asures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
OSOP |
Y |
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| De=
veloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
SJC |
Y |
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
OSOP |
Y |
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
OSOP |
Y |
| &n=
bsp; |
|
|
|
|
|
| Bu=
ilding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
OSOP |
Y |
| We =
take a
collaborative approach in process development. |
|
|
X |
OSOP/OSP |
Y |
| We
systematical review key process in order to improve. |
|
X |
|
OSOP |
Y |
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
HELP |
Y |
| &nb=
sp; |
|
|
|
|
|
| Re=
lationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
OSOP |
Y |
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning (if direct). |
|
|
X |
OSOP |
Y |
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
OSOP |
Y |
| We understand how o=
ur
services are related to student success. |
|
|
X |
OSOP |
Y |
|
|
| OSOP - Online Serv=
ices
Operational Plan (under development) |
|
| OSP - Online Servic=
es Project
System (under development) |
|
| HELP - Helpdesk Sy=
stem |
|
| SJC - San Juan Coll=
ege HR |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet024.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Community Learning Center |
| QUICK C=
HECK
(2005-06) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
x |
|
|
| We =
have
identified key learning groups. |
x |
|
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
x |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
x |
|
|
|
| We
incorporate our customer needs into our planning system. |
|
x |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
x |
|
|
|
|
| We =
use
performance measures in our planning system. |
|
x |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
x |
|
|
| We =
have
established action plans for carrying out our objectives. |
x |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
x |
|
|
|
| We =
compare
our measures to other institutions. |
|
x |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
x |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
x |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
x |
|
|
|
| We =
take a
collaborative approach in process development. |
|
x |
|
|
|
| We
systematical review key process in order to improve. |
|
x |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
x |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
x |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
x |
|
|
|
| We =
have a
system to help our customers understand our systems. |
x |
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet025.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Small Business Development Center |
| QUICK C=
HECK
(2005-06) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
x |
x |
x |
| We =
have
identified key learning groups. |
|
|
x |
x |
x |
| We =
have
identified the needs of each key customer group based on information. |
|
|
x |
x |
x |
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
|
x |
x |
x |
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
x |
x |
x |
| We
incorporate our customer needs into our planning system. |
|
|
x |
x |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
x |
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
x |
|
|
|
| We =
use
performance measures in our planning system. |
|
|
x |
x |
x |
| We
periodically look at best practices to help us improve our systems. |
|
x |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
x |
x |
x |
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
x |
|
|
|
| We =
compare
our measures to other institutions. |
|
|
x |
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
x |
x |
x |
| We =
have a
system to link our staff development efforts to performance. |
|
|
x |
x |
x |
| We =
have a
systems to foster communication. |
|
|
x |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
x |
x |
x |
| We =
take a
collaborative approach in process development. |
|
|
x |
|
|
| We
systematical review key process in order to improve. |
|
|
x |
|
|
| We =
have a
system for seeking out and processing complaints. |
|
|
x |
x |
x |
| &nb=
sp; |
|
|
x |
x |
x |
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
x |
|
x |
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
x |
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
x |
x |
x |
| We =
have a
system to help our customers understand our systems. |
|
|
x |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet026.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Continuing Education and Community Development (CFR) |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
X |
|
| We =
have
identified key learning groups. |
|
|
X |
X |
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
X |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
X |
|
| We
incorporate our customer /student needs into our planning system. |
|
|
X |
X |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
X |
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
X |
|
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
X |
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
compare
our measures to other institutions. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
X |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
X |
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
X |
X |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
X |
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
X |
|
| We =
have a
system for developing relationships with our key customer groups. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating and marketing our services customers.
| |
|
X |
X |
|
| We =
have a
system to help our customers understand our systems. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet027.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Continuing Education and Community Development (ENCORE) |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups.
(ENCORE members and students)) |
|
|
X |
X |
|
| We =
have
identified key learning groups. &nb=
sp;
(focus groups & members) |
|
|
X |
X |
|
| We =
have
identified the needs of each key customer group based on information. (surveys) |
|
|
X |
X |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders.
(evaluations) |
|
|
X |
X |
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. (retreat) |
|
|
X |
X |
|
| We
incorporate our customer /student needs into our planning system. (surveys & focus group=
s) |
|
|
X |
X |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. (LERN)=
|
|
X |
|
|
|
| We
have established long-term and short-term objectives that are aligned with
the College's strategic direction. |
|
X |
|
|
|
| We use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. (benchmarking) |
|
|
X |
X |
|
| We =
have
established action plans for carrying out our objectives. (marketing plan) |
|
|
X |
X |
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. (LERN) |
|
|
X |
|
X |
| We =
compare
our measures to other institutions. (benchmarking) |
|
|
X |
X |
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
| We =
have a
systems to foster communication. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
X |
|
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system for developing relationships with our key customer groups. (brown bag sessions, etc.)=
|
|
|
X |
X |
|
| Our=
system
has a mechanism for communicating and marketing our services customers.
| |
X |
|
X |
|
| We =
have a
system to help our customers understand our systems. |
X |
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet028.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Continuing Education and Community Development (SENIOR COMPA=
NION
PROGRAM) |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We have identified key
customer groups. |
|
|
X |
|
|
| We have identified key
learning groups. |
|
|
X |
|
|
| We
have identified the needs of each key customer group based on
information. |
|
X |
|
|
|
| We
have a system for balancing the needs of customers with the needs of other
stakeholders.
| |
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We
have established a mission and vision that is supportive of the College's
mission and vision. |
|
|
X |
|
|
| We
incorporate our customer /student needs into our planning system. |
|
X |
|
|
|
| We
have a planning system that drives continuous improvement that includes
performance targets. <=
/td>
| |
|
X |
|
|
| We
have established long-term and short-term objectives that are aligned with
the College's strategic direction. |
X |
|
|
|
|
| We use
performance measures in our planning system. |
|
|
X |
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We
have established action plans for carrying out our objectives. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We
have established performance measures that can lead us to improvement. |
|
|
X |
|
|
| We compare our
measures to other institutions. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
|
| We =
take a
collaborative approach in process development. |
|
|
X |
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
X |
|
|
|
|
| We =
have a
system for developing relationships with our key customer groups. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating and marketing our services customers.
| X |
|
|
|
|
| We =
have a
system to help our customers understand our systems. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet029.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Continuing Education and Community Development (VOLUNTEER
CENTER/SERVICE LEARNING PROGRAM) |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We have identified key
customer groups. |
|
X |
|
|
|
| We have identified key
learning groups. |
X |
|
|
|
|
| We
have identified the needs of each key customer group based on
information. |
X |
|
|
|
|
| We
have a system for balancing the needs of customers with the needs of other
stakeholders.
| X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We
have established a mission and vision that is supportive of the College's
mission and vision. |
|
|
X |
|
|
| We
incorporate our customer /student needs into our planning system. |
X |
|
|
|
|
| We
have a planning system that drives continuous improvement that includes
performance targets. <=
/td>
| X |
|
|
|
|
| We
have established long-term and short-term objectives that are aligned with
the College's strategic direction. |
|
X |
|
|
|
| We use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We
have established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We
have established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We compare our
measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
X |
|
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system for developing relationships with our key customer groups. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating and marketing our services customers.
| X |
|
|
|
|
| We =
have a
system to help our customers understand our systems. |
X |
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet030.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Continuing Education and Community Development (Business &am=
p;
Industry) |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We have identified key
customer groups. |
|
|
X |
X |
|
| We have identified key
learning groups. |
|
|
X |
X |
|
| We
have identified the needs of each key customer group based on
information. |
|
X |
|
|
|
| We
have a system for balancing the needs of customers with the needs of other
stakeholders.
| |
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We
have established a mission and vision that is supportive of the College's
mission and vision. |
|
X |
|
|
|
| We
incorporate our customer /student needs into our planning system. |
|
|
X |
X |
|
| We
have a planning system that drives continuous improvement that includes
performance targets. <=
/td>
| |
|
X |
X |
|
| We
have established long-term and short-term objectives that are aligned with
the College's strategic direction. |
|
X |
|
|
|
| We use
performance measures in our planning system. |
|
|
X |
X |
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
X |
|
| We
have established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We
have established performance measures that can lead us to improvement. |
|
|
X |
X |
|
| We compare our
measures to other institutions. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
X |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
|
X |
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system for developing relationships with our key customer groups. |
|
|
X |
|
|
| Our=
system
has a mechanism for communicating and marketing our services customers.
| |
X |
|
|
|
| We =
have a
system to help our customers understand our systems. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet031.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Library |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We have identified key
customer groups. |
|
|
X |
Surveys |
|
| We have identified key
learning groups. |
|
=
X |
|
Surveys |
|
| We
have identified the needs of each key customer group based on
information. |
|
=
X |
|
Surveys |
|
| We
have a system for balancing the needs of customers with the needs of other
stakeholders.
| |
|
|
|
|
| &nb=
sp; |
|
|
|
=
; |
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
=
|
|
| We
have established a mission and vision that is supportive of the College's
mission and vision. |
|
|
X |
Web
Page |
|
| We
incorporate our customer /student needs into our planning system. |
|
|
X |
Manual |
|
| We
have a planning system that drives continuous improvement that includes
performance targets. <=
/td>
| |
|
X |
|
|
| We
have established long-term and short-term objectives that are aligned with
the College's strategic direction. |
|
|
X |
|
|
| We use
performance measures in our planning system. |
|
|
X |
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We
have established action plans for carrying out our objectives. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
=
|
|
| We
have established performance measures that can lead us to improvement. |
|
|
X |
Conferences,
Accademic Journals |
|
| We compare our
measures to other institutions. |
|
|
X |
English
Classes |
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
=
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
Annual |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
Amigos,
State Library, Online |
|
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
Webocurse,
webpage re-design |
|
| We h=
ave a
systems to foster communication. |
|
|
X |
Regular
meetings, e-mail, doc send, blogs |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
=
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
Manuals,
flowcharts |
|
| We =
take a
collaborative approach in process development. |
|
|
X |
Team
Effort |
|
| We
systematical review key process in order to improve. |
|
|
X |
Ex
photo I.D. |
|
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
Discussion |
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
=
|
|
| We h=
ave
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
Photo
I.D., Information Desk, Law Library, Curriculum Center |
|
| We =
have a
system for developing relationships with our key customer groups. |
|
|
X |
Open
House, faculty in person, email |
|
| Our=
system
has a mechanism for communicating and marketing our services customers.
| |
|
X |
Biblio
instructors, forms on web page |
|
| We =
have a
system to help our customers understand our systems. |
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet032.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Summary for Schools |
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
|
6 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
| Learning Objectives |
| We =
have
established common learning objectives across our curriculum. |
0 |
2 |
4 |
1 |
0.0% |
33.3% |
66.7% |
16.7% |
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
0 |
2 |
4 |
1 |
0.0% |
33.3% |
66.7% |
16.7% |
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
1 |
5 |
0 |
1 |
16.7% |
83.3% |
0.0% |
16.7% |
| We =
have set
specific program objectives. |
0 |
1 |
5 |
0 |
0.0% |
16.7% |
83.3% |
0.0% |
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
1 |
2 |
3 |
1 |
16.7% |
33.3% |
50.0% |
16.7% |
| &nb=
sp; |
0 |
0 |
0 |
0 |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Teaching and Learning Practices |
| We =
have a
method to ensure that our teaching and learning methods are aligned with =
our
Learning College vision. |
2 |
3 |
1 |
0 |
33.3% |
50.0% |
16.7% |
0.0% |
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
2 |
2 |
2 |
0 |
33.3% |
33.3% |
33.3% |
0.0% |
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
2 |
3 |
1 |
0 |
33.3% |
50.0% |
16.7% |
0.0% |
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| 1 |
3 |
2 |
0 |
16.7% |
50.0% |
33.3% |
0.0% |
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
1 |
3 |
2 |
0 |
16.7% |
50.0% |
33.3% |
0.0% |
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
1 |
3 |
2 |
0 |
16.7% |
50.0% |
33.3% |
0.0% |
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
4 |
2 |
0 |
0 |
66.7% |
33.3% |
0.0% |
0.0% |
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
2 |
3 |
1 |
0 |
33.3% |
50.0% |
16.7% |
0.0% |
| We =
have a
system that can determine effective teaching and learning. |
2 |
3 |
1 |
0 |
33.3% |
50.0% |
16.7% |
0.0% |
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
2 |
1 |
3 |
0 |
33.3% |
16.7% |
50.0% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Course and Program Development and Review |
| We =
have a
system for designing new programs. |
0 |
0 |
6 |
2 |
0.0% |
0.0% |
100.0% |
33.3% |
| We =
have
embedded quality values* in our new program development process. |
0 |
3 |
2 |
1 |
0.0% |
50.0% |
33.3% |
16.7% |
| Our=
new
program development system has a method for balancing academic and market
needs. |
0 |
1 |
5 |
1 |
0.0% |
16.7% |
83.3% |
16.7% |
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
0 |
3 |
3 |
0 |
0.0% |
50.0% |
50.0% |
0.0% |
| We =
have a
system that for building effective course delivery. |
1 |
3 |
2 |
1 |
16.7% |
50.0% |
33.3% |
16.7% |
| We =
embed
effective teaching and learning methods course design development. |
2 |
3 |
1 |
0 |
33.3% |
50.0% |
16.7% |
0.0% |
| We =
have a
process in place to change or discontinue programs. |
0 |
1 |
5 |
2 |
0.0% |
16.7% |
83.3% |
33.3% |
| We =
have a
process in place for determining the resource requirements of our program=
s. |
0 |
3 |
3 |
2 |
0.0% |
50.0% |
50.0% |
33.3% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Delivery |
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
2 |
3 |
1 |
1 |
33.3% |
50.0% |
16.7% |
16.7% |
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
1 |
4 |
1 |
1 |
16.7% |
66.7% |
16.7% |
16.7% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Valuing People |
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
0 |
3 |
3 |
2 |
0.0% |
50.0% |
50.0% |
33.3% |
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
0 |
3 |
3 |
1 |
0.0% |
50.0% |
50.0% |
16.7% |
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
1 |
2 |
3 |
1 |
16.7% |
33.3% |
50.0% |
16.7% |
| We =
have a
system to link our staff development efforts to performance. |
2 |
3 |
1 |
1 |
33.3% |
50.0% |
16.7% |
16.7% |
| We =
have a
systems to foster communication among our schools and faculty. |
1 |
2 |
3 |
1 |
16.7% |
33.3% |
50.0% |
16.7% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Building Relationships |
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
1 |
3 |
2 |
1 |
16.7% |
50.0% |
33.3% |
16.7% |
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
1 |
3 |
2 |
0 |
16.7% |
50.0% |
33.3% |
0.0% |
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
2 |
1 |
3 |
1 |
33.3% |
16.7% |
50.0% |
16.7% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Setting Departmental Direction and Planning |
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
0 |
4 |
2 |
1 |
0.0% |
66.7% |
33.3% |
16.7% |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
2 |
3 |
1 |
3 |
33.3% |
50.0% |
16.7% |
50.0% |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
0 |
2 |
4 |
2 |
0.0% |
33.3% |
66.7% |
33.3% |
| We =
use
performance measures in our planning system. |
3 |
1 |
2 |
2 |
50.0% |
16.7% |
33.3% |
33.3% |
| We
periodically look at best practices to help us improve our systems. |
1 |
2 |
3 |
0 |
16.7% |
33.3% |
50.0% |
0.0% |
| We =
have
established action plans for carrying out our objectives. |
1 |
3 |
2 |
2 |
16.7% |
50.0% |
33.3% |
33.3% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Outcomes, Measures and Improvement Systems |
| We =
have a
system that regularly measures the effectiveness of our programs and
curriculum. |
3 |
2 |
1 |
2 |
50.0% |
33.3% |
16.7% |
33.3% |
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
2 |
3 |
1 |
1 |
33.3% |
50.0% |
16.7% |
16.7% |
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
3 |
1 |
2 |
0 |
50.0% |
16.7% |
33.3% |
0.0% |
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
3 |
2 |
1 |
0 |
50.0% |
33.3% |
16.7% |
0.0% |
| We =
have
measures of student performance that we collect and analyze regularly.
| 3 |
1 |
2 |
0 |
50.0% |
16.7% |
33.3% |
0.0% |
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
4 |
1 |
1 |
0 |
66.7% |
16.7% |
16.7% |
0.0% |
| We =
compare
our results with other schools. |
3 |
2 |
1 |
0 |
50.0% |
33.3% |
16.7% |
0.0% |
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
1 |
3 |
2 |
0 |
16.7% |
50.0% |
33.3% |
0.0% |
| We =
have a
systems that targets where we need to improve. |
5 |
0 |
1 |
0 |
83.3% |
0.0% |
16.7% |
0.0% |
| <=
/td>
|
| Energy, Humanities, Trades, Math=
&
Sci, Bus |
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet033.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| School of Energy |
| QUICK C=
HECK
(2006-07) |
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Lea=
rning
Objectives |
|
|
|
|
|
| We have established=
common
learning objectives across our curriculum. |
|
X |
|
|
|
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
|
X |
|
|
|
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
|
X |
|
|
|
| We =
have set
specific program objectives. |
|
|
X |
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Tea=
ching and
Learning Practices |
|
|
|
|
|
| We have a method to=
ensure
that our teaching and learning methods are aligned with our Learning Coll=
ege
vision. |
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
X |
|
|
|
|
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
X |
|
|
|
|
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| X |
|
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
X |
|
|
|
|
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
X |
|
|
|
|
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
X |
|
|
|
|
| We =
have a
system that can determine effective teaching and learning. |
X |
|
|
|
|
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Cou=
rse and
Program Development and Review |
|
|
|
|
|
| We have a system for
designing new programs. |
|
|
X |
|
|
| We have embedded qu=
ality
values* in our new program development process. |
|
X |
|
|
|
| Our=
new
program development system has a method for balancing academic and market
needs. |
|
X |
|
|
|
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
|
X |
|
|
|
| We =
have a
system that for building effective course delivery. |
|
X |
|
|
|
| We =
embed
effective teaching and learning methods course design development. |
|
X |
|
|
|
| We =
have a
process in place to change or discontinue programs. |
|
X |
|
|
|
| We =
have a
process in place for determining the resource requirements of our program=
s. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Del=
ivery |
|
|
|
|
|
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
|
X |
|
|
|
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Valuing People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
|
X |
|
2007/2008 |
|
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
|
X |
|
2007/2008 |
|
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
|
X |
|
2007/2008 |
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
2007/2008 |
|
| We =
have a
systems to foster communication among our schools and faculty. |
|
X |
|
2007/2008 |
|
| &nb=
sp; |
|
|
|
|
|
| Building Relationshi=
ps |
|
|
|
|
|
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
|
|
X |
2007/2008 |
|
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
|
|
X |
2007/2008 |
|
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
|
|
X |
2007/2008 |
|
|
|
|
| Setting Departmental=
Direction
and Planning |
|
|
|
|
|
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
|
X |
|
2007/2008 |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
2007/2008 |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
2007/2008 |
|
| We =
use
performance measures in our planning system. |
X |
|
|
2007/2008 |
|
| We
periodically look at best practices to help us improve our systems. |
X |
|
|
2007/2008 |
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
2007/2008 |
|
| <=
/td>
| |
|
| Outcomes, Measures a=
nd
Improvement Systems |
|
|
|
|
|
| We have a system th=
at
regularly measures the effectiveness of our programs and curriculum. |
X |
|
|
2007/2008 |
|
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
X |
|
|
2007/2008 |
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
X |
|
|
2007/2008 |
|
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
X |
|
|
2007/2008 |
|
| We =
have
measures of student performance that we collect and analyze regularly.
| X |
|
|
2007/2008 |
|
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
X |
|
|
2007/2008 |
|
| We =
compare
our results with other schools. |
X |
|
|
2007/2008 |
|
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
X |
|
|
2007/2008 |
|
| We =
have a
systems that targets where we need to improve. |
X |
|
|
2007/2008 |
|
| |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet034.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| School of Humanities |
|
|
| QUICK C=
HECK
(2006-07) |
|
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Oper=
ational
Plan |
|
| Lea=
rning
Objectives |
|
|
|
|
|
|
| We have established=
common
learning objectives across our curriculum. |
|
|
X |
X |
|
|
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
|
|
X |
X |
|
|
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
|
X |
|
|
|
|
| We =
have set
specific program objectives. |
|
|
X |
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Tea=
ching and
Learning Practices |
|
|
|
|
|
|
| We have a method to=
ensure
that our teaching and learning methods are aligned with our Learning Coll=
ege
vision. |
|
|
X |
|
|
|
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
|
|
X |
X |
|
|
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
|
X |
|
|
|
|
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| |
X |
|
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
|
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
|
X |
|
|
|
|
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
|
X |
|
|
|
|
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
|
X |
|
|
|
|
| We =
have a
system that can determine effective teaching and learning. |
|
|
X |
|
|
|
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
|
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Cou=
rse and
Program Development and Review |
|
|
|
|
|
|
| We have a system for
designing new programs. |
|
|
X |
|
|
|
| We have embedded qu=
ality
values* in our new program development process. |
|
|
|
|
|
|
|
| Our=
new
program development system has a method for balancing academic and market
needs. |
|
|
X |
|
|
|
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
|
X |
|
|
|
|
| We =
have a
system that for building effective course delivery. |
|
X |
|
|
|
|
| We =
embed
effective teaching and learning methods course design development. |
|
X |
|
|
|
|
| We =
have a
process in place to change or discontinue programs. |
|
|
X |
|
|
|
| We =
have a
process in place for determining the resource requirements of our program=
s. |
|
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Del=
ivery |
|
|
|
|
|
|
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
|
X |
|
|
|
|
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
|
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Valuing People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
|
X |
|
|
|
|
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
|
X |
|
|
|
|
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
X |
|
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
|
| We =
have a
systems to foster communication among our schools and faculty. |
X |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Building Relationshi=
ps |
|
|
|
|
|
|
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
|
X |
|
|
|
|
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
|
X |
|
|
|
|
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
X |
|
|
|
|
|
|
|
|
| Setting Departmental=
Direction
and Planning |
|
|
|
|
|
|
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
|
X |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
X |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
X |
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
|
|
|
|
|
|
|
| Outcomes, Measures a=
nd
Improvement Systems |
|
|
|
|
|
|
| We have a system th=
at
regularly measures the effectiveness of our programs and curriculum. |
|
X |
|
|
X |
|
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
|
X |
|
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
|
X |
|
|
|
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
X |
|
|
|
|
|
| We =
have
measures of student performance that we collect and analyze regularly.
| X |
|
|
|
|
|
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
X |
|
|
|
|
|
| We =
compare
our results with other schools. |
|
X |
|
X |
|
|
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
|
|
X |
|
|
|
| We =
have a
systems that targets where we need to improve. |
X |
|
|
X |
|
|
|
|
|
|
|
|
|
|
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Content-Location: file:///C:/6390CE63/2006_QQC_sheet035.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| School of Trades and Technology
|
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Ope=
rational
Plan |
| Lea=
rning
Objectives |
|
|
|
|
|
| We have established=
common
learning objectives across our curriculum. |
|
|
X |
X |
|
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
|
|
X |
X |
|
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
|
X |
|
|
|
| We =
have set
specific program objectives. |
|
X |
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
|
X |
X |
X |
| &nb=
sp; |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Tea=
ching and
Learning Practices |
|
|
|
|
|
| We have a method to=
ensure
that our teaching and learning methods are aligned with our Learning Coll=
ege
vision. |
|
X |
|
|
|
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
|
X |
|
|
|
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
|
X |
|
|
|
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| |
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
|
X |
|
|
|
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
|
X |
|
|
|
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
X |
|
|
|
|
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
X |
|
|
|
|
| We =
have a
system that can determine effective teaching and learning. |
|
X |
|
|
|
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Cou=
rse and
Program Development and Review |
|
|
|
|
|
| We have a system for
designing new programs. |
|
|
X |
X |
X |
| We have embedded qu=
ality
values* in our new program development process. |
|
X |
|
|
X |
| Our=
new
program development system has a method for balancing academic and market
needs. |
|
|
X |
X |
X |
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
|
X |
|
|
|
| We =
have a
system that for building effective course delivery. |
X |
|
|
|
X |
| We =
embed
effective teaching and learning methods course design development. |
X |
|
|
|
|
| We =
have a
process in place to change or discontinue programs. |
|
|
X |
X |
X |
| We =
have a
process in place for determining the resource requirements of our program=
s. |
|
|
X |
X |
X |
| &nb=
sp; |
|
|
|
|
|
| Del=
ivery |
|
|
|
|
|
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
X |
|
|
|
|
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
X |
|
|
|
X |
| &nb=
sp; |
|
|
|
|
|
| Valuing People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
|
|
X |
X |
X |
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
|
X |
|
X |
|
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
|
|
X |
|
X |
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication among our schools and faculty. |
|
|
X |
X |
|
| &nb=
sp; |
|
|
|
|
|
| Building Relationshi=
ps |
|
|
|
|
|
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
|
X |
|
|
X |
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
X |
|
|
|
|
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
|
|
X |
X |
X |
|
|
| Setting Departmental=
Direction
and Planning |
|
|
|
|
|
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
|
|
X |
|
X |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
X |
X |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
X |
|
| We =
use
performance measures in our planning system. |
|
X |
|
X |
X |
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
X |
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
X |
|
|
|
|
|
| Outcomes, Measures a=
nd
Improvement Systems |
|
|
|
|
|
| We have a system th=
at
regularly measures the effectiveness of our programs and curriculum. |
|
X |
|
|
X |
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
|
X |
|
|
X |
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
X |
|
|
|
|
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
X |
|
|
|
|
| We =
have
measures of student performance that we collect and analyze regularly.
| |
|
X |
X |
|
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
|
X |
|
X |
|
| We =
compare
our results with other schools. |
X |
|
|
X |
|
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
|
X |
|
X |
|
| We =
have a
systems that targets where we need to improve. |
X |
|
|
X |
|
| |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet036.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| QUALITY QUICK CHECK |
|
|
|
|
|
|
|
| SCHOOL=
OF MATH
& SCIENCE (2005/2006) |
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Lea=
rning
Objectives |
|
|
|
|
|
|
| We have established=
common
learning objectives across our curriculum. |
|
X |
|
CSLO's |
In Progress |
|
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
|
X |
|
|
In Progress
| |
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
X |
|
|
|
In Progress
| Lacking collection process;<=
/td>
| |
| We =
have set
specific program objectives. |
|
|
X |
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
X |
|
|
|
|
| =
|
| =
|
| Teaching and Learni=
ng
Practices |
|
|
|
|
|
|
| We have a method to=
ensure
that our teaching and learning methods are aligned with our Learning Coll=
ege
vision. |
X |
|
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
X |
|
|
|
|
|
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
X |
|
|
|
|
|
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| |
X |
|
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
|
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
|
X |
|
|
|
|
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
X |
|
|
|
|
|
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
|
X |
|
|
|
|
| We =
have a
system that can determine effective teaching and learning. |
X |
|
|
|
|
Activities, but no comprehen=
sive
system. |
|
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
|
X |
|
|
|
Activities, but no comprehen=
sive
system. |
|
| =
|
| Course and Program
Development and Review |
|
|
|
|
|
|
| We have a system for
designing new programs. |
|
|
X |
|
X |
Recently implemented |
|
| We have embedded qu=
ality
values* in our new program development process. |
|
X |
|
|
|
|
| Our=
new
program development system has a method for balancing academic and market
needs. |
|
|
X |
|
|
|
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
|
|
X |
|
|
|
| We =
have a
system that for building effective course delivery. |
|
X |
|
|
|
|
| We =
embed
effective teaching and learning methods course design development. |
X |
|
|
|
|
Recently implemented |
|
| We =
have a
process in place to change or discontinue programs. |
|
|
X |
|
X |
|
| We =
have a
process in place for determining the resource requirements of our program=
s. |
|
|
X |
|
X |
New Program & Budget Pro=
cess |
|
| =
|
| Delivery |
|
|
|
|
|
|
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
X |
|
|
|
|
|
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
|
X |
|
In Progress
| In Progress
| |
| |
|
|
| Valuing People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
|
X |
|
|
X |
Need to tie to professional
development |
|
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
|
|
X |
|
X |
President's Mission; NISOD
| |
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
|
X |
|
|
|
Not documented; not clearly
communicated |
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
X |
This will be connected to the
comprehensive Adjunct Faculty system |
|
| We =
have a
systems to foster communication among our schools and faculty. |
|
X |
|
|
|
Not well defined |
|
| =
|
| Building Relationshi=
ps |
|
|
|
|
|
|
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
|
X |
|
|
|
|
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
|
X |
|
|
|
|
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
|
X |
|
|
|
|
| =
|
| Setting Departmental=
Direction
and Planning |
|
|
|
|
|
|
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
|
X |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
|
In Progress
| |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
X |
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
In Progress
| |
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
In Progress
| In some areas |
|
| =
|
| Outcomes, Measures a=
nd
Improvement Systems |
|
|
|
|
|
|
| We have a system th=
at
regularly measures the effectiveness of our programs and curriculum. |
X |
|
|
|
|
|
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
X |
|
|
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
X |
|
|
|
|
|
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
|
X |
|
|
|
|
| We =
have
measures of student performance that we collect and analyze regularly.
| |
X |
|
|
|
Need to systematize |
|
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
X |
|
|
|
|
|
| We =
compare
our results with other schools. |
|
X |
|
|
|
Institutional Research; shou=
ld
extend down to School & Department levels |
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
|
X |
|
|
|
|
| We =
have a
systems that targets where we need to improve. |
X |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet037.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| QUALITY QUICK CHECK |
|
| SCHOOL=
OF BUSINESS
(2005/2006) |
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Lea=
rning
Objectives |
|
|
|
|
|
|
| We have established=
common
learning objectives across our curriculum. |
|
|
X |
|
|
|
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
|
|
X |
X |
|
|
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
|
X |
|
|
|
|
| We =
have set
specific program objectives. |
|
|
X |
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
X |
|
|
|
|
|
| <=
/td>
|
| <=
/td>
|
| Teaching and Learni=
ng
Practices |
|
|
|
|
|
|
| We have a method to=
ensure
that our teaching and learning methods are aligned with our Learning Coll=
ege
vision. |
|
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
|
|
X |
|
|
|
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
|
X |
|
|
|
|
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| |
|
X |
|
|
|
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
|
|
X |
|
|
|
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
|
|
X |
|
|
|
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
X |
|
|
|
|
|
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
|
|
X |
|
|
|
| We =
have a
system that can determine effective teaching and learning. |
|
X |
|
|
|
|
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
|
|
X |
|
|
|
| <=
/td>
|
| Course and Program
Development and Review |
|
|
|
|
|
|
| We have a system for
designing new programs. |
|
|
X |
X |
|
|
| We have embedded qu=
ality
values* in our new program development process. |
|
|
X |
|
|
|
| Our=
new
program development system has a method for balancing academic and market
needs. |
|
|
X |
X |
|
|
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
|
|
X |
|
|
|
| We =
have a
system that for building effective course delivery. |
|
|
X |
|
|
|
| We =
embed
effective teaching and learning methods course design development. |
|
X |
|
|
|
|
| We =
have a
process in place to change or discontinue programs. |
|
|
X |
X |
|
|
| We =
have a
process in place for determining the resource requirements of our program=
s. |
|
X |
|
|
|
|
| <=
/td>
|
| Delivery |
|
|
|
|
|
|
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
|
X |
|
|
|
|
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
|
X |
|
|
|
|
| |
|
|
| Valuing People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
|
|
X |
|
|
|
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
|
|
X |
|
|
|
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
|
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
|
| We =
have a
systems to foster communication among our schools and faculty. |
|
|
X |
|
|
|
| <=
/td>
|
| Building Relationshi=
ps |
|
|
|
|
|
|
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
X |
|
|
|
|
|
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
|
X |
|
|
|
|
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
X |
|
|
|
|
|
|
|
|
| Setting Departmental=
Direction
and Planning |
|
|
|
|
|
|
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
|
X |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
|
| <=
/td>
|
| Outcomes, Measures a=
nd
Improvement Systems |
|
|
|
|
|
|
| We have a system th=
at
regularly measures the effectiveness of our programs and curriculum. |
X |
|
|
|
|
|
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
|
X |
|
|
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
X |
|
|
|
|
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
|
X |
|
|
|
|
| We =
have
measures of student performance that we collect and analyze regularly.
| X |
|
|
|
|
|
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
X |
|
|
|
|
|
| We =
compare
our results with other schools. |
X |
|
|
|
|
|
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
|
X |
|
|
|
|
| We =
have a
systems that targets where we need to improve. |
X |
|
|
|
|
|
|
|
|
|
|
|
|
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| QUALITY QUICK CHECK |
| SCHOOL=
OF Allied
Health (2005/2006) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Ope=
rational
Plan |
| Lea=
rning
Objectives |
|
|
|
|
|
| We have established=
common
learning objectives across our curriculum. |
|
|
Yes |
|
|
| Our=
common
learning objectives are embedded into our educational design and delivery
system at a program and course level. |
|
|
Yes |
|
|
| We =
have a
system to ensure that our common learning objectives are relevant to a
diverse world. |
|
X<=
/td>
| |
|
|
| We =
have set
specific program objectives. |
|
|
Yes |
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
|
Yes |
|
|
| <=
/td>
| |
|
| <=
/td>
| |
|
| Teaching and Learni=
ng
Practices |
|
|
|
|
|
| We have a method to=
ensure
that our teaching and learning methods are aligned with our Learning Coll=
ege
vision. |
|
X |
|
|
|
| Our teaching and lea=
rning
systems embed practices that are designed to create substantive change in
individual learners. |
|
X |
|
|
|
| O=
ur
teaching and learning systems embed practices that engage learners as full
partners in learning assuming primary responsibility for their own choice=
s. |
|
|
Yes |
|
|
Our teaching and lea=
rning
systems embed practices that employ collaborative learning activities.
| |
|
Yes |
|
|
|
| Our teaching and lea=
rning
systems embed practices that create learning options. |
|
|
Yes |
|
|
| Our teaching and lea=
rning
systems embed practices that document the learning process so that it can=
be
improved. |
|
|
Yes |
|
|
| We =
have a
system for assessing student learning styles and adapting our educational
delivery to meet diverse needs. |
|
X<=
/td>
| |
|
|
| We =
have
systems that create and maintain a climate that celebrates intellectual
freedom. |
|
X<=
/td>
| |
|
|
| We =
have a
system that can determine effective teaching and learning. |
|
X<=
/td>
| |
|
|
| We =
have a
system to communicate and share effecting teaching and learning practices=
to
our faculty. |
|
|
Yes |
|
|
| <=
/td>
| |
|
| Course and Program
Development and Review |
|
|
|
|
|
| We have a system for
designing new programs. |
|
|
Yes |
|
|
| We have embedded qu=
ality
values* in our new program development process. |
|
|
Yes |
|
|
| Our=
new
program development system has a method for balancing academic and market
needs. |
|
|
Yes |
|
|
| Our=
program
development system has a component that addresses the preparation
requirements for students. |
|
|
Yes |
|
|
| We =
have a
system that for building effective course delivery. |
|
|
Yes |
|
|
| We =
embed
effective teaching and learning methods course design development. |
|
|
Yes |
|
|
| We =
have a
process in place to change or discontinue programs. |
|
|
Yes |
|
|
| We =
have a
process in place for determining the resource requirements of our program=
s. |
|
|
Yes |
|
|
| <=
/td>
| |
|
| Delivery |
|
|
|
|
|
| We =
can
demonstrate how we effectively use technology to improve access and learn=
ing. |
|
|
Yes |
Only appoved on-line PTA Prog=
ram
in USA |
| We =
have a
system to ensure that our course delivery system and schedule balances the
needs of the institution and students |
|
|
Yes |
| |
|
|
|
| Valuing People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our faculty that helps t=
hem
improve. |
|
|
Yes |
|
|
| We =
have a
system for recognizing our faculty for effective teaching and learning
practices. |
|
|
Yes |
|
|
| We =
have a
system to determine our faculty development needs in order to carry out o=
ur
objectives. |
|
|
Yes |
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
|
Yes |
|
|
| We =
have a
systems to foster communication among our schools and faculty. |
|
|
Yes |
|
CTX |
| <=
/td>
| |
|
| Building Relationshi=
ps |
|
|
|
|
|
| We =
have
identified key internal relationships and understand how they relate in
achieving student success. |
|
|
Yes |
|
|
| We =
understand
how teaching and learning is related to our learning support processes
(library, advising, student success) |
|
|
Yes |
|
|
| We
have identified key external stakeholder groups and have developed systems
for understanding their needs. |
|
|
Yes |
|
|
|
|
|
|
|
| Setting Departmental=
Direction
and Planning |
|
|
|
|
|
| We
incorporate our faculty, student and other stakeholder needs into our
planning system. |
|
|
Yes |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
Yes |
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
Yes |
|
|
| We =
use
performance measures in our planning system. |
|
|
Yes |
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
Yes |
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
Yes |
|
|
| <=
/td>
| |
|
| Outcomes, Measures a=
nd
Improvement Systems |
|
|
|
|
|
| We have a system th=
at
regularly measures the effectiveness of our programs and curriculum. |
|
|
Yes |
|
|
| We =
have an
assessment process that identifies key outcomes and drives continuous
improvement. |
|
|
Yes |
|
|
| Our=
goals for
curriculum improvement relate to our common learning objectives and our
learning college vision. |
|
|
Yes |
|
|
| We
have a system for determining how well prepared the students are for 4-ye=
ar
schools or for the marketplace. |
|
|
Yes |
|
|
| We =
have
measures of student performance that we collect and analyze regularly.
| |
|
Yes |
|
|
| We =
have
evidence that students have acquired the knowledge and skills base requir=
ed
to succeed. |
|
|
Yes |
|
|
| We =
compare
our results with other schools. |
|
|
Yes |
|
|
| We =
have set
goals for the improvement of our curriculum. These goals are aligned with our
vision and learning objectives. |
|
|
Yes |
|
|
| We =
have a
systems that targets where we need to improve. |
|
|
Yes |
|
|
|
|
|
|
|
|
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| OTS |
|
|
|
|
|
|
|
|
|
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
1 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
|
|
|
| We =
have
identified key customer groups. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have
identified the needs of each key customer group based on information. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We
incorporate our customer needs into our planning system. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
use
performance measures in our planning system. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We
periodically look at best practices to help us improve our systems. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have
established action plans for carrying out our objectives. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
compare
our measures to other institutions. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
system to link our staff development efforts to performance. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
systems to foster communication. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
take a
collaborative approach in process development. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We
systematical review key process in order to improve. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
system for seeking out and processing complaints. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
| We =
understand
how our services are related to student success. |
0 |
0 |
1 |
1 |
0.0% |
0.0% |
100.0% |
100.0% |
|
|
|
|
|
| OTS |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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| OFFICE OF TECHNOLOGY SERVICES |
| QUICK =
CHECK
(2005/2006) |
| |
Not |
|
|
|
In Operational |
| OTS |
Yet |
Somewhat |
Yes |
Documented |
Plan |
| Un=
derstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
SJC STP |
Y |
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
SJC STP |
Y |
| We =
have a
system for balancing the needs of students and other stakeholders. |
|
|
X |
SJC STP |
Y |
| &nb=
sp; |
|
|
|
|
|
| Se=
tting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
SJC STP |
Y |
| We
incorporate our customer/student needs into our planning system. |
|
|
X |
SJC STP |
Y |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
X |
SJC STP |
Y |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
SJC STP |
Y |
| We =
use
performance measures in our planning system. |
|
|
X |
SJC STP |
Y |
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
SJC STP |
Y |
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
SJC STP |
Y |
| &nb=
sp; |
|
|
|
|
|
| Me=
asures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
IT Survey
| Y |
| We =
compare
our measures to other institutions. |
|
|
X |
IT Survey
| Y |
| &nb=
sp; |
|
|
|
|
|
| De=
veloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
PR |
Y |
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
PR |
Y |
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
PR |
Y |
| We =
have a
systems to foster communication. |
|
|
X |
CP |
Y |
| &n=
bsp; |
|
|
|
|
|
| Bu=
ilding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
Y |
| We =
take a
collaborative approach in process development. |
|
|
X |
|
Y |
| We
systematical review key process in order to improve. |
|
|
X |
|
Y |
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
Helpdesk Sur=
vey |
Y |
| &nb=
sp; |
|
|
|
|
|
| Re=
lationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
OTS TP |
X |
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning (if direct). |
|
|
X |
OTS TP |
X |
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
OTS TP |
X |
| We understand how o=
ur
services are related to student success. |
|
|
X |
OTS TP |
X |
|
|
| SJC STP - San Juan=
College
Strategic Technology Plan |
|
| OTS TP - Office of =
Technology
Serivces Tactical Plan |
|
| PR - Performance R=
eview |
|
| OTS CP - Office of =
Technology
Services Communication Plan |
|
|
|
|
|
|
|
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| Student Services |
|
|
|
|
|
|
|
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
11 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
|
|
|
| We =
have
identified key customer groups. |
1 |
5 |
5 |
2 |
9.1% |
45.5% |
45.5% |
18.2% |
|
| We =
have
identified the needs of each key customer group based on information. |
3 |
4 |
4 |
2 |
27.3% |
36.4% |
36.4% |
18.2% |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
6 |
3 |
2 |
1 |
54.5% |
27.3% |
18.2% |
9.1% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
0 |
3 |
6 |
3 |
0.0% |
27.3% |
54.5% |
27.3% |
|
| We
incorporate our customer needs into our planning system. |
1 |
2 |
7 |
2 |
9.1% |
18.2% |
63.6% |
18.2% |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
1 |
6 |
3 |
2 |
9.1% |
54.5% |
27.3% |
18.2% |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
1 |
3 |
5 |
3 |
9.1% |
27.3% |
45.5% |
27.3% |
|
| We =
use
performance measures in our planning system. |
5 |
5 |
0 |
1 |
45.5% |
45.5% |
0.0% |
9.1% |
|
| We
periodically look at best practices to help us improve our systems. |
2 |
5 |
3 |
2 |
18.2% |
45.5% |
27.3% |
18.2% |
|
| We =
have
established action plans for carrying out our objectives. |
3 |
4 |
2 |
2 |
27.3% |
36.4% |
18.2% |
18.2% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
4 |
5 |
1 |
1 |
36.4% |
45.5% |
9.1% |
9.1% |
|
| We =
compare
our measures to other institutions. |
6 |
2 |
1 |
1 |
54.5% |
18.2% |
9.1% |
9.1% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
3 |
4 |
4 |
0 |
27.3% |
36.4% |
36.4% |
0.0% |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
5 |
2 |
3 |
1 |
45.5% |
18.2% |
27.3% |
9.1% |
|
| We =
have a
system to link our staff development efforts to performance. |
7 |
1 |
3 |
0 |
63.6% |
9.1% |
27.3% |
0.0% |
|
| We =
have a
systems to foster communication. |
3 |
4 |
3 |
0 |
27.3% |
36.4% |
27.3% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
3 |
4 |
2 |
3 |
27.3% |
36.4% |
18.2% |
27.3% |
|
| We =
take a
collaborative approach in process development. |
3 |
5 |
1 |
1 |
27.3% |
45.5% |
9.1% |
9.1% |
|
| We
systematical review key process in order to improve. |
4 |
4 |
2 |
1 |
36.4% |
36.4% |
18.2% |
9.1% |
|
| We =
have a
system for seeking out and processing complaints. |
3 |
5 |
1 |
1 |
27.3% |
45.5% |
9.1% |
9.1% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
1 |
3 |
6 |
0 |
9.1% |
27.3% |
54.5% |
0.0% |
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
1 |
2 |
1 |
1 |
9.1% |
18.2% |
9.1% |
9.1% |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
1 |
6 |
2 |
2 |
9.1% |
54.5% |
18.2% |
18.2% |
|
| We =
understnd
how our services are related to student success. |
0 |
3 |
6 |
2 |
0.0% |
27.3% |
54.5% |
18.2% |
|
|
|
|
|
| Adm & Records, Adv & Cou=
n,
Career Serv, Dining, EDGE, Envir Hlth, Fin Aid, Nat Am, Security, Talent,
Testing Center |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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Content-Location: file:///C:/6390CE63/2006_QQC_sheet042.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Admissions & Records |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
Mission State=
ment |
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
Student Needs=
-
primary focus |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
|
X |
Operation, We Care |
X |
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
Conversion do=
ne based
on best practice |
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
In my head, n=
ot
documented |
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
Performance
Evaluations |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
Comparison st=
affing
patterns for SJC |
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
E-mail, writt=
en,
informal, verbal |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
Admissions Pr=
ocess |
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
Mapping Proce=
ss, Coll
wit/other depts |
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understnd
how our services are related to student success. |
|
|
X |
Get Admitted,
Effective Registration |
|
|
|
|
|
|
|
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Content-Type: text/html; charset="us-ascii"
| Advising and Counseling Center |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Op=
erational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
X |
ACC proposed<=
/td>
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
X |
X Focus Group=
s |
| We h=
ave a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X
Intake process |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
X |
X |
| We
incorporate our customer needs into our planning system. |
|
|
X |
X Focus group |
X |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
X |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
=
X |
X Phase 1 Imp=
lemented |
| We =
use
performance measures in our planning system. |
|
X |
|
|
X Assess. Pla=
n |
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
X NACADA |
X |
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
X |
X Proposed
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
X |
X Assess.Prog=
r. |
| We =
compare
our measures to other institutions. |
|
X |
|
|
X Assess.Prog=
r. |
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
X |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
X Flow Chart<=
/td>
| X Proposed
|
| We =
take a
collaborative approach in process development. |
|
|
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
Marketing, meetings, conversations |
|
| We =
understnd
how our services are related to student success. |
|
|
X |
X |
X |
|
|
|
|
|
|
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Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Career Services |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
X |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
X |
|
|
|
|
| We =
take a
collaborative approach in process development. |
X |
|
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
X |
|
|
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understand
how services are related to student success |
|
X |
|
|
|
|
|
|
|
|
|
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Content-Type: text/html; charset="us-ascii"
| Dining Services |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X (a) |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X (b) |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X (c) |
|
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X (d) |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X (e) |
|
|
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X (f) |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
|
X (g) |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
X |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
X (h) |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
X |
|
|
|
|
| We =
take a
collaborative approach in process development. |
X |
|
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X (i) |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X (j) |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
X |
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
X |
|
|
|
|
| We =
understand
how our services are related to student success. |
|
|
X (k) |
|
|
|
|
| (a)
Currently we know that about 50-75% of our Stakeholders are diabet=
ic,
weight watchers, health conscience, while the younger generation still has
the "Fast Food Mentality."&nbs=
p;
We are currently doing surveys (i.e. HHPC) to find out what our
Customer's want/need in food items. |
|
| (b) We are currently
searching for Diabetic Menus that will enhance the products we are now
serving without letting the "X Generation" know how healthy it =
is. Also looking at "Celiac&quo=
t;
Menus for those customers who do not want/or cannot have gluten in their
diets. "Celiac" i=
s a
fairly new disorder that is picking up speed every year. |
|
| (c) "We
the employees of San Juan College Dining Services will extend respect to =
all
Stakeholders and create a friendlier environment for everyone. We will encourage compassion,
communication and to everyone who comes into our establishment.
| |
| (d) We
meet with the Student Senate to find out what their needs and wants are.<=
span
style=3D'mso-spacerun:yes'> Bring in new foods for
"testing." Get
immediate feedback! |
|
| (e) New
uniforms have been ordered, looking at satellite operations, New China,
Crystal, for both Catering and President. New Kitchen design, looking into
targeting the Community (i.e. catering, newspaper ads) |
|
| (f) Dining
Services holds monthly staff meeting to encourage growth, team building, =
we
have implemented the "10 Golden Rules of Dining Services" |
|
| (g) Have
looked at two other universities verses what SJC is currently doing or had
done. What type/kind of foo=
ds are
being offered; how the establishments are set up. |
|
| (h) All
over the kitchen and rill areas are signs to remind everyone of working
within a team/family environment |
|
| (i) Currently
stakeholders will call or speak to me about their complaints. I have also established a survey=
after
a catering event to ask the stakeholder what they did/or did not like and=
if
they would like me to contact them. |
|
| (j)
Student Activities and Student Clubs; Dining Services has a working
relationship to support school activities; Graduations; Caterings<=
/td>
| |
|
| (k) Customer
Service is just common courtesy extended to all customers no matter if
internal or external. Basic
manners go a long way. Take=
time
to answer a question or just a "Good Morning" goes a long way i=
n a
person's attitude and to their success for the day! |
|
|
|
|
|
|
|
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Content-Type: text/html; charset="us-ascii"
| EDGE Program |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
X |
|
|
|
X |
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
|
|
X |
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
complete
annual measures of the program objectives to accertain possible target
population trends. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
|
|
| We =
have a
systems to foster communication. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
|
|
X |
| We =
understand
how our services are related to student success. |
|
|
|
|
X |
|
|
|
|
|
|
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Content-Location: file:///C:/6390CE63/2006_QQC_sheet047.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Environment Health |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
|
X |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
X |
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
|
|
| We =
compare
our measures to other institutions. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
X |
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understand
how our services are related to student success. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet048.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Financial Aid |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
X |
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
| We =
have a
systems to foster communication. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
|
X |
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
|
|
| We =
understand
how our services are related to student success. |
|
|
X |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet049.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Native American Program |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X |
|
|
|
| We
incorporate our customer needs into our planning system. |
|
|
|
|
X |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
|
|
X |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
|
|
X |
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
|
|
X |
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
|
|
X |
| We =
take a
collaborative approach in process development. |
X |
|
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learnin=
g. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet050.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Safety and Security Department |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
X |
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
|
|
X |
| We
incorporate our customer needs into our planning system. |
|
|
X |
X |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
|
|
X |
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
|
|
X |
| We =
have
established action plans for carrying out our objectives. |
|
|
|
|
X |
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
X |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
|
X |
X |
|
| We =
have a
system to link our staff development efforts to performance. |
|
|
X |
X |
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
|
|
X |
| We =
take a
collaborative approach in process development. |
|
|
|
|
X |
| We
systematical review key process in order to improve. |
|
|
|
|
X |
| We =
have a
system for seeking out and processing complaints. |
|
|
|
|
X |
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
|
|
X |
| We =
understand
how our services are related to student success. |
|
|
|
|
X |
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet051.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Talent Search Program |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
X |
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
|
X |
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
X |
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
X |
|
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understand
how our services are related to student success. |
|
|
X |
|
|
|
|
|
|
|
|
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| Testing Center |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X |
|
|
|
| We
incorporate our customer needs into our planning system. |
|
X |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
|
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships. |
|
X |
|
|
|
| We =
understand
how we relate to other key internal departments in our service to student=
and
customers. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understand
how our services are related to student success. |
|
X |
|
|
|
|
|
|
|
|
|
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