| Business & Finance |
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
7 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Ope=
rational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
|
|
| We =
have
identified key customer groups. |
2 |
3 |
2 |
0 |
28.6% |
42.9% |
28.6% |
0.0% |
| We =
have
identified the needs of each key customer group based on information. |
3 |
3 |
1 |
0 |
42.9% |
42.9% |
14.3% |
0.0% |
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
2 |
4 |
1 |
0 |
28.6% |
57.1% |
14.3% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
2 |
3 |
2 |
0 |
28.6% |
42.9% |
28.6% |
0.0% |
| We
incorporate our customer needs into our planning system. |
1 |
3 |
3 |
0 |
14.3% |
42.9% |
42.9% |
0.0% |
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
3 |
4 |
0 |
0 |
42.9% |
57.1% |
0.0% |
0.0% |
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
2 |
5 |
0 |
0 |
28.6% |
71.4% |
0.0% |
0.0% |
| We =
use
performance measures in our planning system. |
3 |
4 |
0 |
0 |
42.9% |
57.1% |
0.0% |
0.0% |
| We
periodically look at best practices to help us improve our systems. |
3 |
2 |
2 |
0 |
42.9% |
28.6% |
28.6% |
0.0% |
| We =
have
established action plans for carrying out our objectives. |
2 |
4 |
1 |
0 |
28.6% |
57.1% |
14.3% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
4 |
1 |
2 |
0 |
57.1% |
14.3% |
28.6% |
0.0% |
| We =
compare
our measures to other institutions. |
4 |
1 |
2 |
0 |
57.1% |
14.3% |
28.6% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
2 |
5 |
0 |
0 |
28.6% |
71.4% |
0.0% |
0.0% |
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
3 |
4 |
0 |
0 |
42.9% |
57.1% |
0.0% |
0.0% |
| We =
have a
system to link our staff development efforts to performance. |
6 |
1 |
0 |
0 |
85.7% |
14.3% |
0.0% |
0.0% |
| We =
have a
systems to foster communication. |
1 |
4 |
2 |
0 |
14.3% |
57.1% |
28.6% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
1 |
3 |
3 |
0 |
14.3% |
42.9% |
42.9% |
0.0% |
| We =
take a
collaborative approach in process development. |
1 |
4 |
2 |
0 |
14.3% |
57.1% |
28.6% |
0.0% |
| We
systematical review key process in order to improve. |
3 |
2 |
2 |
0 |
42.9% |
28.6% |
28.6% |
0.0% |
| We =
have a
system for seeking out and processing complaints. |
4 |
3 |
0 |
0 |
57.1% |
42.9% |
0.0% |
0.0% |
| &nb=
sp; |
|
|
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
0 |
5 |
2 |
0 |
0.0% |
71.4% |
28.6% |
0.0% |
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
3 |
2 |
2 |
0 |
42.9% |
28.6% |
28.6% |
0.0% |
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
0 |
4 |
3 |
0 |
0.0% |
57.1% |
42.9% |
0.0% |
|
|
|
| Grants, IR&P, Purchasing, Pl=
ant, Bus
Off, Design, Construction |
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet002.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Grants Management |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docume=
nted |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
X |
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
X |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
|
| We =
take a
collaborative approach in process development. |
|
|
X |
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
| We =
understand
how our services are related to student success. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet003.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Institutional Research and Planning |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
X |
|
|
|
|
| We
incorporate our customer needs into our planning system. |
|
X |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
SCORECARD on =
WEB |
|
| We =
compare
our measures to other institutions. |
|
|
X |
NCCBP on WEB<=
/td>
| |
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
|
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
X |
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet004.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Purchasing |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
X |
|
|
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
X |
|
|
|
| We =
use
performance measures in our planning system. |
|
X |
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
|
|
X |
|
|
| We =
compare
our measures to other institutions. |
|
|
X |
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
X |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
X |
|
|
| We =
understand
how our services are related to student success. |
|
|
X |
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet005.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Physical Plant |
| QUICK C=
HECK
(2005-06) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
x |
|
Not document =
on Web
site |
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
x |
|
Customers can
prioritize work orders |
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
x |
|
Not document =
on Web
site |
|
| We
incorporate our customer needs into our planning system. |
|
x |
|
Fac Needs not=
on Web
site |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
x |
|
Budget not ye=
t on Web
site |
|
| We =
use
performance measures in our planning system. |
x |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
x |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
x |
|
Not documented on Web site |
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
Insight and d=
iscover
Process |
|
| We =
compare
our measures to other institutions. |
|
x |
|
3DI Facility<=
span
style=3D'mso-spacerun:yes'> Assessment |
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
Annual Evalua=
tions |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
x |
|
Annual Budget=
Request |
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
| We =
have a
systems to foster communication. |
|
x |
|
Weekly staff =
meeting |
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
x |
|
|
Some but not =
all
process |
|
| We =
take a
collaborative approach in process development. |
|
x |
|
Consistently =
involve
employees |
|
| We
systematical review key process in order to improve. |
x |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
|
x |
|
Customer
Service//Help line |
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
Weekly meetin=
gs |
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
x |
|
Weekly meetin=
gs |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
x |
|
On line work =
order
status |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet006.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| COMBINED CRITERIA - Business Services |
|
| BUSINE=
SS OFFICE |
|
| QUICK =
CHECK
(2005/2006) |
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
x |
|
|
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
x |
|
|
|
|
|
| We
incorporate our customer/student needs into our planning system. |
x |
|
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
x |
|
|
|
|
|
| We =
use
performance measures in our planning system. |
x |
|
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
x |
|
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
x |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
|
| We =
have a
systems to foster communication. |
x |
|
|
|
|
|
| &n=
bsp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
x |
|
|
|
|
| We =
take a
collaborative approach in process development. |
|
x |
|
|
|
|
| We
systematical review key process in order to improve. |
x |
|
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
|
|
|
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
x |
|
|
|
|
|
| We understand how o=
ur
services are related to student success. |
|
x |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet007.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| COMBINED CRITERIA - Business Services |
|
| Progra=
mming,
Facilities and Design |
|
| QUICK =
CHECK
(2005/2006) |
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
x |
|
|
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
x |
|
|
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
x |
|
|
|
|
| We
incorporate our customer/student needs into our planning system. |
|
x |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
x |
|
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
x |
|
|
|
|
|
| We =
use
performance measures in our planning system. |
x |
|
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
x |
|
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
x |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
x |
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
x |
|
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
x |
|
|
|
| &n=
bsp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
x |
|
|
|
|
| We =
take a
collaborative approach in process development. |
x |
|
|
|
|
|
| We
systematical review key process in order to improve. |
x |
|
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
x |
|
|
|
|
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
x |
|
|
|
|
|
| We understand how o=
ur
services are related to student success. |
|
|
x |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet008.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| COMBINED CRITERIA - Business Services |
|
| Constr=
uction and
Facilities |
|
| QUICK =
CHECK
(2005/2006) |
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Documen=
ted |
In Ope=
rational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
x |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
|
|
x |
|
|
|
| We =
have a
system for balancing the needs of students and other stakeholders. |
|
|
x |
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
x |
|
|
|
| We
incorporate our customer/student needs into our planning system. |
|
|
x |
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
x |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
x |
|
|
|
|
| We =
use
performance measures in our planning system. |
|
x |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
x |
|
|
|
|
|
| We =
have
established action plans for carrying out our objectives. |
|
|
x |
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
x |
|
|
|
|
|
| We =
compare
our measures to other institutions. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
x |
|
|
|
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
x |
|
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
x |
|
|
|
|
|
| We =
have a
systems to foster communication. |
|
|
x |
|
|
|
| &n=
bsp; |
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
x |
|
|
|
| We =
take a
collaborative approach in process development. |
|
|
x |
|
|
|
| We
systematical review key process in order to improve. |
|
|
x |
|
|
|
| We =
have a
system for seeking out and processing complaints. |
x |
|
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
x |
|
|
|
| Ou=
r system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
|
x |
|
|
|
| We understand how o=
ur
services are related to student success. |
|
|
x |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet009.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Direct Reports |
|
|
|
|
|
|
|
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
4 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
|
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
|
|
|
|
| We =
have
identified key customer groups. |
0 |
2 |
2 |
1 |
0.0% |
50.0% |
50.0% |
25.0% |
|
| We =
have
identified the needs of each key customer group based on information. |
2 |
1 |
1 |
1 |
50.0% |
25.0% |
25.0% |
25.0% |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
2 |
1 |
1 |
0 |
50.0% |
25.0% |
25.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
0
| 0
| 4
| 0
| 0.0% |
0.0% |
100.0% |
0.0% |
|
| We
incorporate our customer needs into our planning system. |
1
| 0
| 3
| 1
| 25.0% |
0.0% |
75.0% |
25.0% |
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
3
| 1
| 0
| 0
| 75.0% |
25.0% |
0.0% |
0.0% |
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
1
| 0
| 3
| 2
| 25.0% |
0.0% |
75.0% |
50.0% |
|
| We =
use
performance measures in our planning system. |
2
| 2
| 0
| 0
| 50.0% |
50.0% |
0.0% |
0.0% |
|
| We
periodically look at best practices to help us improve our systems. |
0
| 2
| 2
| 1
| 0.0% |
50.0% |
50.0% |
25.0% |
|
| We =
have
established action plans for carrying out our objectives. |
1
| 3
| 0
| 0
| 25.0% |
75.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
3
| 1
| 0
| 0
| 75.0% |
25.0% |
0.0% |
0.0% |
|
| We =
compare
our measures to other institutions. |
3
| 1
| 0
| 0
| 75.0% |
25.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
0
| 1
| 3
| 0
| 0.0% |
25.0% |
75.0% |
0.0% |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
1
| 2
| 1
| 0
| 25.0% |
50.0% |
25.0% |
0.0% |
|
| We =
have a
system to link our staff development efforts to performance. |
2
| 2
| 0
| 0
| 50.0% |
50.0% |
0.0% |
0.0% |
|
| We =
have a
systems to foster communication. |
1
| 3
| 0
| 0
| 25.0% |
75.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
0
| 3
| 1
| 0
| 0.0% |
75.0% |
25.0% |
0.0% |
|
| We =
take a
collaborative approach in process development. |
0
| 4
| 0
| 0
| 0.0% |
100.0% |
0.0% |
0.0% |
|
| We
systematical review key process in order to improve. |
3
| 0
| 1
| 0
| 75.0% |
0.0% |
25.0% |
0.0% |
|
| We =
have a
system for seeking out and processing complaints. |
4
| 0
| 0
| 0
| 100.0% |
0.0% |
0.0% |
0.0% |
|
| &nb=
sp; |
|
|
|
|
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
0
| 3
| 1
| 0
| 0.0% |
75.0% |
25.0% |
0.0% |
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
1
| 3
| 0
| 0
| 25.0% |
75.0% |
0.0% |
0.0% |
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
1
| 2
| 1
| 0
| 25.0% |
50.0% |
25.0% |
0.0% |
|
|
|
|
|
| Foundation, HR, Org Dev, Marketi=
ng &
PR |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet010.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Foundation |
| QUICK C=
HECK
(2006-07) |
|
|
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
=
|
|
| We have identified key customer groups. |
|
|
X |
Web,
by-laws, mission statement |
X |
| We have identified the needs of each key customer group base=
d on
information. |
|
X |
|
|
|
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
|
|
X |
Org
Dev, annual events & calendar |
|
| |
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
=
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
|
|
X |
by-laws |
|
| We incorporate our customer needs into our planning system.<=
/td>
| |
|
X |
|
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
X |
|
|
|
|
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
|
|
X |
|
X |
| We use performance measures in our planning system. |
|
X |
|
|
|
| We periodically look at best practices to help us improve our
systems. |
|
X |
|
|
|
| We have established action plans for carrying out our
objectives. |
|
X |
|
|
|
| |
|
|
|
|
|
| Measures and Improvements |
|
|
|
=
|
|
| We have established performance measures that can lead us to
improvement. |
X |
|
|
Through
HR office |
|
| We compare our measures to other institutions. |
X |
|
|
Through
Org Dev office |
|
| |
|
|
|
|
|
| Developing People |
|
|
|
=
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
|
|
X |
|
|
| We have a system to determine our staff development needs in
order to carry out our objectives. |
|
|
X |
|
|
| We have a system to link our staff development efforts to
performance. |
X |
|
|
|
|
| We have a systems to foster communication. |
|
X |
|
|
|
| |
|
|
|
|
|
| Building Effective Processes |
|
|
|
=
|
|
| We have identified our key processes and understand how they
flow. |
|
X |
|
|
|
| We take a collaborative approach in process development. |
|
X |
|
|
|
| We systematical review key process in order to improve. |
X |
|
|
|
|
| We have a system for seeking out and processing complaints.<=
/td>
| X |
|
|
|
|
| |
|
|
|
|
|
| Relationships/Communication |
|
|
|
=
|
|
| We have identified other key internal relationships and
understand how we relate in our service to student and customers. |
|
X |
|
|
|
| We have a system to ensure that staff understand how we supp=
ort
teaching and learning. |
|
X |
|
|
|
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
|
|
X |
Web,
Staffnotes, Comunicator |
|
|
[1] |
|
|
|
|
|
|
|
|
|
| Human Resources |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X (a) |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
|
|
| We
incorporate our customer needs into our planning system. |
X |
|
|
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
X |
|
|
|
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
X (b) |
|
|
|
| We =
have
established action plans for carrying out our objectives. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X (c) |
|
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
X |
|
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
X |
|
|
|
|
| We =
have a
systems to foster communication. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
|
X |
Attached flow=
chart |
|
| We =
take a
collaborative approach in process development. |
|
X (d) |
|
|
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X (e) |
|
|
|
| We =
have a
system to ensure that deans and faculty understand how we support teaching
and learning. |
X |
|
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
X |
|
|
|
|
|
|
| (a) My
staff have discussed customer groups and have identified that we provide a
set of services for internal (employees/supervisors) customers. We also provide a set of service=
s to
outside customers, both local and national in location. |
|
| (b)
The HR department surveys other colleges and universities on many
subjects (i.e., salary and compensation practices; holiday schedules and
campus closing practices; etc.)
The HR staff attends annual trainings in employment law and HR
practices in the areas of recruitment, workers compensation, and internal
investigations - to name a few. |
|
| (c) The HR departme=
nt
manages an annual review process for all faculty and staff. The performance evaluations for
faculty and staff are linked to recommendations for continuing contracts.=
|
|
| (d) The AVP's management style =
is to
meet and discuss with staff how to approach a new process. Example, the HR department just =
hired
a second Employment Specialist, which will impact the recruiting process.
Several discussions have resulted in a well communicated system of serving
internal and external customers. |
|
| (e) My
staff have discussed customer groups and have identified that we provide a
set of services for internal (employees/supervisors) customers. We also provide a set of service=
s to
outside customers, both local and national in location. |
|
|
|
|
|
|
|
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Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Organizational Development |
| QUICK =
CHECK
(2006-07) |
|
|
| |
Not Ye=
t |
Somewh=
at |
Yes
| Docu=
mented |
In Op=
erational
Plan |
| Unde=
rstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We h=
ave
identified key customer groups. |
|
|
X |
Annual Report=
|
|
| We h=
ave
identified the needs of each key customer group based on information. |
|
|
X |
Needs Assessm=
ent
Rpt/Annual Rpt |
X |
| We h=
ave a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
|
|
| &nbs=
p; |
|
|
|
|
|
| Sett=
ing
Direction, Planning and Improving |
|
|
|
|
|
| We h=
ave
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
Org Developme=
nt /
Website |
|
| We i=
ncorporate
our customer needs into our planning system. |
|
|
X |
Annual Report=
|
X |
| We h=
ave a
planning system that drives continuous improvement that includes performa=
nce
targets. |
|
X |
|
Annual Report=
|
|
| We h=
ave
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
Org Developme=
nt
Website |
X |
| We u=
se
performance measures in our planning system. |
|
X |
|
Annual Report=
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
Annual Report=
|
X |
| We h=
ave
established action plans for carrying out our objectives. |
|
X |
|
Org Developme=
nt /
Website |
|
| &nbs=
p; |
|
|
|
|
|
| Meas=
ures and
Improvements |
|
|
|
|
|
| We h=
ave
established performance measures that can lead us to improvement. |
|
X |
|
Organizational
Development |
|
| We c=
ompare our
measures to other institutions. |
|
X |
|
Institutional
Research: NCCBP |
|
| &nbs=
p; |
|
|
|
|
|
| Deve=
loping
People |
|
|
|
|
|
| We h=
ave a
system to periodically review the performance of our employees that helps
them improve. |
|
X |
|
Annual Evalua=
tion /
HR |
|
| We h=
ave a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
Organizational
Development |
|
| We h=
ave a
system to link our staff development efforts to performance. |
|
X |
|
Organizational
Development |
|
| We h=
ave a
systems to foster communication. |
|
X |
|
Organizational
Development |
|
| &nbs=
p; |
|
|
|
|
|
| Buil=
ding
Effective Processes |
|
|
|
|
|
| We h=
ave
identified our key processes and understand how they flow. |
|
X |
|
Organizational
Development |
|
| We t=
ake a
collaborative approach in process development. |
|
X |
|
Organizational
Development |
|
| We
systematical review key process in order to improve. |
X |
|
|
|
|
| We h=
ave a
system for seeking out and processing complaints. |
jX |
|
|
|
|
| &nbs=
p; |
|
|
|
|
|
| Rela=
tionships/Communication |
|
|
|
|
|
| We h=
ave
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
X |
|
Organizational
Development |
|
| We h=
ave a
system to ensure that deans and faculty understand how we support teaching
and learning. |
|
X |
|
Organizational
Development |
|
| Our =
system has
a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
Organizational
Development |
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet013.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Office of Marketing and Public Relations |
| QUICK C=
HECK
(2005-06) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
X |
|
|
|
| We =
have
identified the needs of each key customer group based on information. |
X |
|
|
|
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
X |
|
| We
incorporate our customer needs into our planning system. |
|
|
X |
|
|
| We =
have a
planning system that drives continuous improvement that includes performa=
nce
targets. |
X |
|
|
|
|
| We =
have
established long-term and short-term objectives that are aligned with the
College's strategic direction. |
|
|
X |
X |
|
| We =
use
performance measures in our planning system. |
X |
|
|
|
|
| We
periodically look at best practices to help us improve our systems. |
|
|
X |
|
|
| We =
have
established action plans for carrying out our objectives. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Mea=
sures and
Improvements |
|
|
|
|
|
| We =
have
established performance measures that can lead us to improvement. |
X |
|
|
|
|
| We =
compare
our measures to other institutions. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Dev=
eloping
People |
|
|
|
|
|
| We =
have a
system to periodically review the performance of our employees that helps
them improve. |
|
|
X |
X |
|
| We =
have a
system to determine our staff development needs in order to carry out our
objectives. |
|
X |
|
|
|
| We =
have a
system to link our staff development efforts to performance. |
|
X |
|
|
|
| We =
have a
systems to foster communication. |
|
X |
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Bui=
lding
Effective Processes |
|
|
|
|
|
| We =
have
identified our key processes and understand how they flow. |
|
X |
|
|
|
| We =
take a
collaborative approach in process development. |
|
X |
|
|
|
| We
systematical review key process in order to improve. |
|
|
X |
|
|
| We =
have a
system for seeking out and processing complaints. |
X |
|
|
|
|
| &nb=
sp; |
|
|
|
|
|
| Rel=
ationships/Communication |
|
|
|
|
|
| We =
have
identified other key internal relationships and understand how we relate =
in
our service to student and customers. |
|
|
X |
|
|
| We =
have a
system to ensure that staff understand how we support teaching and learni=
ng. |
|
X |
|
|
|
| Our=
system
has a mechanism for communicating our services and processes to students,
faculty, and other stakeholders. |
|
X |
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet014.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Learning |
|
|
|
|
|
|
|
|
|
|
| QUICK C=
HECK
(2006-07) |
Responses |
|
|
|
17 |
|
| |
Not Yet |
Somewhat |
Yes |
In Operational Plan=
|
Not Yet=
|
Somewha=
t |
Yes |
In Oper=
ational
Plan |
|
| Understanding Student/Customer and Other Stakeholder Needs
| |
|
|
|
|
|
|
|
|
| We have identified key customer groups. |
0 |
3 |
14 |
4 |
0.0% |
17.6% |
82.4% |
23.5% |
|
| We =
have
identified key learning groups. |
2 |
3 |
12 |
4 |
11.8% |
17.6% |
70.6% |
23.5% |
|
| We have identified the needs of each key customer group base=
d on
information. |
3 |
5 |
9 |
4 |
17.6% |
29.4% |
52.9% |
23.5% |
|
| We have a system for balancing the needs of customers with t=
he
needs of other stakeholders. |
3 |
7 |
6 |
5 |
17.6% |
41.2% |
35.3% |
29.4% |
|
| |
|
|
|
|
|
|
|
|
|
| Setting Direction, Planning and Improving |
|
|
|
|
|
|
|
|
|
| We have established a mission and vision that is supportive =
of
the College's mission and vision. |
0 |
5 |
12 |
5 |
0.0% |
29.4% |
70.6% |
29.4% |
|
| We incorporate our customer/student needs into our planning
system. |
1 |
6 |
10 |
3 |
5.9% |
35.3% |
58.8% |
17.6% |
|
| We have a planning system that drives continuous improvement
that includes performance targets. |
3 |
5 |
8 |
4 |
17.6% |
29.4% |
47.1% |
23.5% |
|
| We have established long-term and short-term objectives that=
are
aligned with the College's strategic direction. |
3 |
8 |
6 |
4 |
17.6% |
47.1% |
35.3% |
23.5% |
|
| We use performance measures in our planning system. |
0 |
8 |
9 |
5 |
0.0% |
47.1% |
52.9% |
29.4% |
|
| We periodically look at best practices to help us improve our
systems. |
0 |
6 |
11 |
4 |
0.0% |
35.3% |
64.7% |
23.5% |
|
| We have established action plans for carrying out our
objectives. |
3 |
3 |
11 |
5 |
17.6% |
17.6% |
64.7% |
29.4% |
|
| |
|
|
|
|
|
|
|
|
|
| Measures and Improvements |
|
|
|
|
|
|
|
|
|
| We have established performance measures that can lead us to
improvement. |
1 |
9 |
7 |
5 |
5.9% |
52.9% |
41.2% |
29.4% |
|
| We compare our measures to other institutions. |
5 |
3 |
9 |
3 |
29.4% |
17.6% |
52.9% |
17.6% |
|
| |
|
|
|
|
|
|
|
|
|
| Developing People |
|
|
|
|
|
|
|
|
|
| We have a system to periodically review the performance of o=
ur
employees that helps them improve. |
0 |
6 |
11 |
4 |
0.0% |
35.3% |
64.7% |
23.5% |
|
| We have a system to determine our staff development needs in
order to carry out our objectives. |
1 |
8 |
8 |
4 |
5.9% |
47.1% |
47.1% |
23.5% |
|
| We have a system to link our staff development efforts to
performance. |
6 |
4 |
7 |
4 |
35.3% |
23.5% |
41.2% |
23.5% |
|
| We have a systems to foster communication. |
1 |
3 |
13 |
4 |
5.9% |
17.6% |
76.5% |
23.5% |
|
| |
|
|
|
|
|
|
|
|
|
| Building Effective Processes |
|
|
|
|
|
|
|
|
|
| We have identified our key processes and understand how they
flow. |
2 |
8 |
7 |
5 |
11.8% |
47.1% |
41.2% |
29.4% |
|
| We take a collaborative approach in process development. |
0 |
7 |
10 |
4 |
0.0% |
41.2% |
58.8% |
23.5% |
|
| We systematical review key process in order to improve. |
4 |
4 |
9 |
3 |
23.5% |
23.5% |
52.9% |
17.6% |
|
| We have a system for seeking out and processing complaints.<=
/td>
| 2 |
5 |
9 |
5 |
11.8% |
29.4% |
52.9% |
29.4% |
|
| |
|
|
|
|
|
|
|
|
|
| Relationships/Communication |
|
|
|
|
|
|
|
|
|
| We have identified other key internal relationships and
understand how we relate in our service to student and customers. |
1 |
6 |
10 |
4 |
5.9% |
35.3% |
58.8% |
23.5% |
|
| We have a system to ensure that deans and faculty understand=
how
we support teaching and learning. |
1 |
6 |
10 |
4 |
5.9% |
35.3% |
58.8% |
23.5% |
|
| Our system has a mechanism for communicating our services and
processes to students, faculty, and other stakeholders. |
2 |
6 |
9 |
5 |
11.8% |
35.3% |
52.9% |
29.4% |
|
| We understand how our services are related to student succes=
s. |
3 |
5 |
7 |
3 |
17.6% |
29.4% |
41.2% |
17.6% |
|
|
|
|
| Enterprise
Center, Project Read, SJC East, SJC West, Student Success, Univ Alt Lic, =
Univ
Prog, Vet Tech |
|
|
| Extd
Lrng, CLC, SBDC, CFR, Encore, Sr Comp, Vol Ctr, B&I, Library |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
------=_NextPart_01C7664C.A34C6930
Content-Location: file:///C:/6390CE63/2006_QQC_sheet015.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="us-ascii"
| Enterprise Center |
| QUICK C=
HECK
(2006-07) |
|
|
| |
Not Yet=
|
Somewha=
t |
Yes |
Docum=
ented |
In Oper=
ational
Plan |
| Und=
erstanding
Student/Customer and Other Stakeholder Needs |
|
|
|
|
|
| We =
have
identified key customer groups. |
|
|
X |
EC Research (=
Spring
2006) |
|
| We =
have
identified key learning groups. |
|
|
X |
EC Research (=
Spring
2006) |
|
| We =
have
identified the needs of each key customer group based on information. |
|
X |
|
EC Researach =
+ EC
Evals |
|
| We =
have a
system for balancing the needs of customers with the needs of other
stakeholders. |
|
X |
|
EC Lease Advi=
sory
Committee |
|
| &nb=
sp; |
|
|
|
|
|
| Set=
ting
Direction, Planning and Improving |
|
|
|
|
|
| We =
have
established a mission and vision that is supportive of the College's miss=
ion
and vision. |
|
|
X |
QCB Mission (=
01), ED
Mission (04) |
|
| We
incorporate our customer needs into our planning system. |
|
X |
|
Research, Eva=
ls,
One-on-Ones |
|