Frequently Asked Questions (FAQs)

Department: All, Administrative Services, Adult Basic Education, Campus Alerts, Center for Teaching Excellence, Dental Hygiene Program, Disability Services, Enrollment Services, Financial Aid, Launch Program, Math Center, Online Services, PTA Program, Renewable Energy, Student Services, Technology Services, Technology Services Guide for Faculty and Staff, Title IX, Transfer Center, Veterinary Technology, Demonstration

Tag: All, faculty, high, other, parent, staff, student

Technology Services

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HelpDesk

What is the SJC Acceptable Use Policy?
Why won't my password work?
How do I access my email from off campus?
What is chain email and why shouldn't I forward it?
What is a computer virus?
Why shouldn't I play Real Radio or Real Audio?
How do I search for a file that I saved, but do not remember where?
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MySJC Portal

Do I need to login to the Portal?
I can't login / access the Portal!
Should I logout after using the Portal?
How do I access the Portal from off campus?
What is the preferred browser for the Portal?
Why do I "Enter my credentials"?
Are there written documents on using the Portal?
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Network Data Drives

What is the H: drive?
What is the S: drive?
How do I manage files on my H: drive?
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Outlook Live Email

What is Office 365?
What are the benefits of Office 365?
How do I access my student email?
How do I forward my student email to another email account?
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Passwords

What do I do if I forget my password?
How do I change my password?
How often will I have to change my password?
Why do I need to change my password?
Can I change my password to one I have used previously?
How do I choose a secure password?
Will any of the systems I access not automatically change when I change my password?
How do I change my passwords for these systems?
Why does the system sometimes lock me out?
How will I know my password is about to expire?
What are some other ways I can help protect my password?