Frequently Asked Questions (FAQs)

Department: All, Administrative Services, Adult Basic Education, Campus Alerts, Center for Teaching Excellence, Dental Hygiene Program, Disability Services, Enrollment Services, Financial Aid, Launch Program, Math Center, Online Services, PTA Program, Renewable Energy, Student Services, Technology Services, Technology Services Guide for Faculty and Staff, Title IX, Transfer Center, Veterinary Technology, Demonstration

Tag: All, faculty, high, other, parent, staff, student

Administrative Services

show all

Administrative Services

What departments report to Administrative Services?
How can I meet with the VP for Administrative Services?
show all

Bookstore

I don't see the question that I want to ask.
show all

Budget & Finance

How do I find out what my balance is in my general ledger account?
How can I find the departmental detail of expenditures?
What is an object code?
What is a "pool" account?
Why don't I see salaries or benefits budget in my reports?
Can I transfer budget from salaries to supplies?
How can I increase my budget?
My department earns money-can we spend the money we earn?
What is a budget adjustment request (BAR)?
Who prepares a BAR?
How do I increase or decrease a budget line item?
Can I transfer budget from supplies to travel or equipment?
Who do I call to ask a question about my budget?
I don't see my question.
show all

Business Office

How do I find out what the balance is in my general ledger account?
What is an object code and what does it mean?
How can I withdraw funds from my 8 account?
I don't see the question I want to ask.
show all

Cell Phones

How do I get Started?
How is my reimbursement calculated?
What additional expenses can I be reimbursed for?
What if my phone is lost or damaged?
Can my reimbursement be direct deposited?
show all

Childcare

How often do I need to make payments on my childcare account?
Can I use my Financial Aid to pay for my childcare?
How do I set up payroll deductions to pay for my childcare?
I donít see the question I want to ask.
show all

Construction

What are the new construction projects and where are they located?
May I take a tour of the new projects under construction?
When will the building projects be completed?
show all

Copy Services

Do you have a fax machine?
Can I pay with a Credit or Debit card?
What is the largest that you can print?
What file format do you prefer for digital documents?
What ways can I submit my jobs to you?
I don't see the question that I want to ask.
show all

Custodial

Who do I call if there is a spill?
I donít see the question that I want to ask.
show all

Electrical

Who handles temperature adjustments?
What do I do if the clock is not working?
What do I do if the power is not working?
What do I do if lights are burned out in a room?
show all

Forms

If I don't have Adobe Acrobat, can I still use an online form?
How do I find a form listed in the Forms Library?
Why aren't all of the Administrative Services forms available online?
Why can't I use an electronic signature on a form?
How do I navigate through a form?
How do I enter the account number on a form?
How do I know which object code to use for the account number?
How do I enter a date on the form?
How do I clear the information from a form and restart?
Can I save a form after entering information?
How do I print a form?
Who do I contact for assistance with a form?
I don't see my question.
show all

Grants

What is indirect cost?
How can I move an expense that has been charged incorrectly to a Grant?
Can I charge food cost to my grant?
I don't see the question I want to ask.
show all

Grounds

Why are some areas corded off rather than de-iced?
show all

Locksmith Services

How do I request keys or an electronic access card?
Do I need to do anything else to obtain keys or an electronic access card?
How long does it take to get my office or "hard key" from Locksmith Services?
Can I get someone else to duplicate my keys off campus?
What other services do you offer?
I don't see the question that I want to ask.
show all

Mail Center

When does the postal rate increase happen?
Are Forever Stamps really good after the rate increase happens?
Can I pay for stamps by either a personal check or by putting them on a college account?
Can I send a package in the postal system to arrive in one or two days?
Can I send packages to international destinations from the mail center?
Do you take credit or debit cards for services at the Mail Center?
I have a UPS or FED EX package that was signed for. When will you deliver it to me?
I am new to the College. How often is my mail delivered to me at my work station?
When do I have to have my mail to the Mail Center for it to be delivered to the Post Office?
What are the services that are offered in the Mail Center?
I have a package already labeled for FED EX or UPS. Can I leave it with the Mail Center?
show all

Maintenance

Who do I call for a maintenance emergency?
I donít see the question that I want to ask.
show all

Painting

What do I do if I see graffiti on campus?
show all

Payroll

When is payday?
Where do I get my check?
I didnít get my check, what do I do?
show all

Physical Plant

How do I submit a work request online?
How do I check the status of a work order online?
What is the turnaround time for a work request?
show all

Purchasing

How can I find out if the product/service I want is under contract or check on the status of an order?
How does the College recycle/dispose obsolete and unused equipment?
I'm not sure who to contact in the Purchasing Department to assist me, how can I find out?
What are the terms and conditions of a College's purchase order?
show all

Retiree Insurance

How often do I need to make payments on my Retiree Insurance?
What payment methods are available to pay for my Retiree Insurance?
I donít see the question I want to ask.
show all

Risk Management

Does College insurance cover me when I drive a personal vehicle for College business?
When I travel on College business and drive a College vehicle, can I take my family?
If a student is injured in class, can a college vehicle be used to transport the student to a medical facility?
If I apply to become a Notary Public with the State of New Mexico, will the College provide the required surety bond?
Why does a College employee have to initial and date each page of a contract or agreement?
I don't see my question.
show all

Shipping and Receiving

How can I locate my Package?
How can I ship a package?
What time do packages arrive?
I don't see the question that I want to ask.
show all

Support Services

Didn't your department used to be called Auxiliary Services?
What do you do in Support Services?
show all

Travel

Which form should I use?
How Much in advance should a travel requisition be processed?
Why are so many signatures required for Group Travel?
When I file a paper travel requisition how is the hotel / registration & airfare paid in advance?
Can advances be given on travel?
Does the College have gas cards available?
What is the current mileage reimbursement rate?
How does a travelor get reimbursed after the completion of a trip?
Who can I contact to ask questions that haven't been addressed?
show all

Vending

What do I do if I loose money in a campus vending machine?
Where are your "reimbursement" stations for refunds?
May I get a cash refund at any refund location?
I donít see the question that I want to ask.