Frequently Asked Questions (FAQs)

Department: All, Administrative Services, Adult Basic Education, Campus Alerts, Center for Teaching Excellence, Dental Hygiene Program, Disability Services, Enrollment Services, Financial Aid, Launch Program, Math Center, Online Services, PTA Program, Renewable Energy, Student Services, Technology Services, Technology Services Guide for Faculty and Staff, Title IX, Transfer Center, Veterinary Technology, Demonstration

Tag: All, faculty, high, other, parent, staff, student

Administrative Services

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Accounts Payable

Can I pick up my check or a vendor check?
Can I have my checks direct deposited?
When will the checks be ready?
What if I need a credit card to pay a vendor?
Where should I have the vendor send the invoice?
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Administrative Services

What departments report to Administrative Services?
How can I meet with the VP for Administrative Services?
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Bookstore

I don't see the question that I want to ask.
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Budget & Finance

How do I find out what my balance is in my general ledger account?
How can I find the departmental detail of expenditures?
What is an object code?
What is a "pool" account?
Why don't I see salaries or benefits budget in my reports?
Can I transfer budget from salaries to supplies?
How can I increase my budget?
My department earns money-can we spend the money we earn?
What is a budget adjustment request (BAR)?
Who prepares a BAR?
How do I increase or decrease a budget line item?
Can I transfer budget from supplies to travel or equipment?
Who do I call to ask a question about my budget?
I don't see my question.
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Business Office

How do I find out what the balance is in my general ledger account?
What is an object code and what does it mean?
How can I withdraw funds from my 8 account?
I don't see the question I want to ask.
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Cell Phones

How do I get Started?
How is my reimbursement calculated?
What additional expenses can I be reimbursed for?
What if my phone is lost or damaged?
Can my reimbursement be direct deposited?
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Childcare

How often do I need to make payments on my childcare account?
Can I use my Financial Aid to pay for my childcare?
How do I set up payroll deductions to pay for my childcare?
I donít see the question I want to ask.
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Construction

What are the new construction projects and where are they located?
May I take a tour of the new projects under construction?
When will the building projects be completed?
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Copy Services

Do you have a fax machine?
Can I pay with a Credit or Debit card?
What is the largest that you can print?
What file format do you prefer for digital documents?
What ways can I submit my jobs to you?
I don't see the question that I want to ask.
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Custodial

Who do I call if there is a spill?
I donít see the question that I want to ask.
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Electrical

Who handles temperature adjustments?
How can I get a portable space heater?
What do I do if the clock is not working?
What do I do if the power is not working?
What do I do if lights are burned out in a room?
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Forms

If I don't have Adobe Acrobat, can I still use an online form?
How do I find a form listed in the Forms Library?
Why aren't all of the Administrative Services forms available online?
Why can't I use an electronic signature on a form?
How do I navigate through a form?
How do I enter the account number on a form?
How do I know which object code to use for the account number?
How do I enter a date on the form?
How do I clear the information from a form and restart?
Can I save a form after entering information?
How do I print a form?
Who do I contact for assistance with a form?
I don't see my question.
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Grants

What is indirect cost?
How can I move an expense that has been charged incorrectly to a Grant?
Can I charge food cost to my grant?
I don't see the question I want to ask.
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Grounds

What kinds of fertilizers or pesticides / chemicals are used on campus?
Why are some areas corded off rather than de-iced?
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Inventory Control

Where do I get the forms when I need to dispose of equipment?
Can I just dispose of the equipment myself?
Where is Inventory Control Located?
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Locksmith Services

How do I request keys or an electronic access card?
Do I need to do anything else to obtain keys or an electronic access card?
How long does it take to get my office or "hard key" from Locksmith Services?
Can I get someone else to duplicate my keys off campus?
What other services do you offer?
I don't see the question that I want to ask.
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Mail Center

When does the postal rate increase happen?
Are Forever Stamps really good after the rate increase happens?
Can I pay for stamps by either a personal check or by putting them on a college account?
Can I send a package in the postal system to arrive in one or two days?
Can I send packages to international destinations from the mail center?
Do you take credit or debit cards for services at the Mail Center?
I have a UPS or FED EX package that was signed for. When will you deliver it to me?
I am new to the College. How often is my mail delivered to me at my work station?
When do I have to have my mail to the Mail Center for it to be delivered to the Post Office?
What are the services that are offered in the Mail Center?
I have a package already labeled for FED EX or UPS. Can I leave it with the Mail Center?
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Maintenance

Who do I call for a maintenance emergency?
I donít see the question that I want to ask.
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Motor Pool

What is the cost of renting a vehicle?
What types of vehicles do you have to choose from?
Who can drive a SJC vehicle?
Can my spouse drive if I am in the vehicle?
Can I bring my child with me?
Do I have to rent a vehicle from the college for my SJC business trip?
How can I reserve a vehicle?
What information do you need for me to make a reservation?
Where can I pick up my reserved vehicle?
What if I have a reservation for pickup or return, during the weekend?
May I park my personal vehicle in the Physical Plant yard while I am renting an SJC vehicle?
I don't see the question that I want to ask.
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Painting

What do I do if I see graffiti on campus?
I donít see the question that I want to ask.
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Payroll

When is payday?
Where do I get my check?
I didnít get my check, what do I do?
I donít see the question that I want to ask.
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Physical Plant

How do I submit a work request online?
How do I check the status of a work order online?
What is the turnaround time for a work request?
I donít see the question that I want to ask.
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Purchasing

How can I find out if the product/service I want is under contract or check on the status of an order?
How does the College recycle/dispose obsolete and unused equipment?
I'm not sure who to contact in the Purchasing Department to assist me, how can I find out?
What are the terms and conditions of a College's purchase order?
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Retiree Insurance

How often do I need to make payments on my Retiree Insurance?
What payment methods are available to pay for my Retiree Insurance?
I donít see the question I want to ask.
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Risk Management

Does College insurance cover me when I drive a personal vehicle for College business?
When I travel on College business and drive a College vehicle, can I take my family?
If a student is injured in class, can a college vehicle be used to transport the student to a medical facility?
If I apply to become a Notary Public with the State of New Mexico, will the College provide the required surety bond?
Why does Risk Management have to review all contracts and agreements?
I don't see my question.
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Shipping and Receiving

How can I locate my Package?
How can I ship a package?
What time do packages arrive?
I don't see the question that I want to ask.
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Support Services

Didn't your department used to be called Auxiliary Services?
What do you do in Support Services?
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Travel

Which form should I use?
How Much in advance should a travel requisition be processed?
Why are so many signatures required for Group Travel?
When I file a paper travel requisition how is the hotel / registration & airfare paid in advance?
Can advances be given on travel?
Does the College have gas cards available?
What is the current mileage reimbursement rate?
How does a travelor get reimbursed after the completion of a trip?
Who can I contact to ask questions that haven't been addressed?
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Vending

What do I do if I loose money in a campus vending machine?
Where are your "reimbursement" stations for refunds?
May I get a cash refund at any refund location?
I donít see the question that I want to ask.

Center for Teaching Excellence

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Center for Teaching Excellence

Where do I find information about the Farmington area?
Is there an online portal for San Juan College? What can I do through it?
How often will I get paid? How do I set up direct deposit?
What if I lose my computer password or have computer issues?
Do I need an ID card?
Can my spouse, kids, or I take classes at San Juan College? Is there a cost?
What does the Center for Student Engagement (CSE) do?
Where can I go for more information about Academic Advising?
What do I need to know about student privacy (aka FERPA) and where can I keep up-to-date on FERPA guidelines?
Where can I find the organizational structure of San Juan College?

Online Services

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Online Services

Who do I contact for technical questions?
How do I enable cookies on my computer?
How do I disable pop-up blockers on my computer?
How do I enable Java on my computer?
How do I enable JavaScript technology on my computer?
When I access a course page in ANGEL I receive a 'Page Not Found' error message. What do I do?
How do I delete my temporary Internet files?
Will a Web Accelerator cause problems when using ANGEL ?

PTA Program

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PTA Program

How do I find my SJC username and password?
How do I find and access my SJC portal?

Technology Services

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HelpDesk

What is the SJC Acceptable Use Policy?
How do I use my voicemail?
Why won't my password work?
How do I access network files from off-campus?
How do I use the Outlook 'Out of Office' auto reply function?
How do I use the Outlook Web Access?
How do I share a calendar in Outlook?
What is chain email and why shouldn't I forward it?
How do I use the HelpDesk Interface?
What is a computer virus?
Why shouldn't I play Real Radio or Real Audio?
How do I search for a file that I saved, but do not remember where?
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MySJC Portal

Do I need to login to the Portal?
I can't login / access the Portal!
Should I logout after using the Portal?
How do I access the Portal from off campus?
What is the preferred browser for the Portal?
Why do I "Enter my credentials"?
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Network Data Drives

What is the S: drive?
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Passwords

What do I do if I forget my password?
How do I change my password?
How often will I have to change my password?
Why do I need to change my password?
Can I change my password to one I have used previously?
How do I choose a secure password?
Will any of the systems I access not automatically change when I change my password?
How do I change my passwords for these systems?
Why does the system sometimes lock me out?
How will I know my password is about to expire?
What are some other ways I can help protect my password?

Demonstration

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General Questions

This is cool! Can I add my FAQs to my site?
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Complicated Questions

Can I pick up my check or a vendor check?
My department earns money-can we spend the money we earn?