Frequently Asked Questions (FAQs)

Department: All, Administrative Services, Adult Basic Education, Campus Alerts, Center for Teaching Excellence, Dental Hygiene Program, Disability Services, Enrollment Services, Financial Aid, Launch Program, Math Center, Online Services, PTA Program, Renewable Energy, Student Services, Technology Services, Technology Services Guide for Faculty and Staff, Title IX, Transfer Center, Veterinary Technology, Demonstration

Tag: All, faculty, high, other, parent, staff, student

Administrative Services

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3rd Party Billing, Charging, and Refunds

When will I be receiving my Pell money and when can I pick it up?
I don't see the question I want to ask.
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Bookstore

What are your store hours?
When is your book buyback and do I need my receipt?
When can I charge my books to my financial aid and what do I need to bring?
What is your refund policy?
I don't see the question that I want to ask.
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Budget & Finance

I don't see my question.
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Construction

What are the new construction projects and where are they located?
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Custodial

Who do I call if there is a spill?
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Electrical

What do I do if the clock is not working?
What do I do if the power is not working?
What do I do if lights are burned out in a room?
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Forms

If I don't have Adobe Acrobat, can I still use an online form?
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Locksmith Services

How do I request keys or an electronic access card?
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Mail Center

When does the postal rate increase happen?
Are Forever Stamps really good after the rate increase happens?
Can I pay for stamps by either a personal check or by putting them on a college account?
Can I send a package in the postal system to arrive in one or two days?
Can I send packages to international destinations from the mail center?
Do you take credit or debit cards for services at the Mail Center?
I have a UPS or FED EX package that was signed for. When will you deliver it to me?
I am new to the College. How often is my mail delivered to me at my work station?
When do I have to have my mail to the Mail Center for it to be delivered to the Post Office?
What are the services that are offered in the Mail Center?
I have a package already labeled for FED EX or UPS. Can I leave it with the Mail Center?
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Maintenance

Who do I call for a maintenance emergency?
I donít see the question that I want to ask.
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Painting

What do I do if I see graffiti on campus?
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Student Registration

When do I register and pay for my classes?
What is the last day I can pay before you drop my classes?
Where can I get my class schedule?
I donít see the question I want to ask.
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Support Services

Didn't your department used to be called Auxiliary Services?
What do you do in Support Services?
I donít see the question that I want to ask.
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Vending

What do I do if I loose money in a campus vending machine?
Where are your "reimbursement" stations for refunds?
May I get a cash refund at any refund location?
I donít see the question that I want to ask.

Center for Teaching Excellence

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Center for Teaching Excellence

Where do I find information about the Farmington area?
What if I lose my computer password or have computer issues?
Where can I go for more information about Academic Advising?
Where can I learn about the Career Services Office?
How do I get to the Canvas homepage?
Where can I find tutorials on how to use Canvas?

Dental Hygiene Program

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Dental Hygiene Program

Is the Program Accredited?
What is the benefit of attending the Dental Hygiene Program at San Juan College?
What housing is available near San Juan College?
When does the Program start?
Do I have to have all of my prerequisites completed before I apply?
Do I send my official transcripts to the admissions office of directly to the Program?
Why do I have to apply to both San Juan College as well as to the Dental Hygiene Program?
How do I apply?
Can I complete the Program at my own pace?
Can I be exempt from any Dental Hygiene courses if I have previous experience as a Dental Assistant?
Am I considered a resident of New Mexico?
I have a degree. Can my transfer credits meet all of the Dental Hygiene Program prerequisites?
Can I test out or CLEP out of any classes?
When do I find out if I was accepted into the Program?

Financial Aid

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Basics

How do I apply for financial aid?
When should I apply for financial aid?
Does San Juan College have a deadline for applying for financial aid?
What is San Juan College's Federal School Code?
I applied for financial aid, but did not list San Juan College as one of the schools that should get a report. What do I do?
What happens if I miss the SJC April 1 priority application date?
Do I have to apply for financial aid every year?
If my parents are divorced, separated, or you were supported by "another person" am I required to complete parent information? Whose financial information should be used when I complete the FAFSA?
Do I have to be a US citizen in order to receive financial aid?
When will I find out how much financial aid I am receiving?
What happens if I completely withdraw after receiving financial aid? What happens if I drop hours after I receive financial aid for the semester?
Do I have to make satisfactory academic progress (SAP) in order to receive financial aid?
Do I need to let the Financial Aid Office know if I'm receiving additional funding from sources other than the Pell Grant?
Why does the Financial Aid Office put a hold on my account?
When will the Financial Aid Office send my San Juan College bill to me?
How can I find out the status of my child's financial aid file?
Why was my check less than my awarded amount?
What is Return to Title IV funds and how do I know if I will be required to repay this funding?
Do I have to claim Pell, Loans, Scholarships, or Work study wages on my Income Taxes?
I am transferring to San Juan College; does my financial aid automatically transfer with me?
Why do I keep receiving new award letters?
Am I eligible to receive financial aid if I attend summer classes?
How do I get my Personal Identification Number (PIN) for the FAFSA website?
How do I change my PIN number for the FAFSA?
How do I change my name on my FAFSA application?
How do I receive my financial aid?
I live by myself, why do I need to include my parents' information?
What if I only drop one class? How will this affect me?
Can I get a Pell Grant for the summer session?
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Loans

Does San Juan College participate in loan programs?
How do I apply for student loans?
Do I have to complete a Promissory Note in order to receive a student loan?
What is an Entrance or Exit Counseling?
What happens if I drop hours after I receive financial aid for the semester?
What happens if I completely withdraw after receiving financial aid?
Do I need to let the Financial Aid Office know if I'm receiving funding from a source other the Student Financial Aid?
Do I have to claim Pell, Loans, Scholarships, or Work study wages on my Income Taxes?
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Scholarships

What happens if I drop hours after I receive financial aid for the semester?
What happens if I completely withdraw after receiving financial aid?
Do I have to make satisfactory academic progress in order to receive financial aid?
Do I have to claim Pell, Loans, Scholarships, or Work study wages on my Income Taxes?
Do I need to let the Financial Aid Office know if I'm receiving funding from a source other the Student Financial Aid?
When do I receive my Native American scholarship?
Why was my Native American scholarship returned?
Who handles the Native American scholarships?
Do I submit my Native American scholarship applications to the Financial Aid Office?
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Workstudy

How do I apply for work-study?
Do I have to claim Pell Grant, loans, scholarships, or work-study wages on my income taxes?
What happens if I completely withdraw after receiving financial aid?
What happens if I drop below the required enrollment while on work-study?
Do I need to let the Financial Aid Office know if I'm receiving additional funding from another source other than the SJC financial aid office?
How many credits do I need to participate in the work-study program?
Can I work during spring break or the breaks between semesters?
When do we get paid for work-study?
Where can I find a timesheet, timesheet deadlines and pay dates?
Where would I look for job postings?
Do I have to work 20 hours per week?
Do I have to meet satisfactory academic progress requirements in order to receive financial aid, including work-study?

Online Services

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Online Services

Technology Requirements for Online Courses...
How do I register for an online course?
How do I get an email account?
When do I get a Canvas Account?
When does my online class begin? When does it end?
How do I access my online course?
How do I get started in my online course?
What kind of academic support services are available for online students?
How do I turn in assignments, communicate with my instructor, and take tests/exams?
Who do I contact with questions pertaining to the course?
I don't know how to contact my instructor...
I don't see all or some of my courses...
I can't open a video in my course...
How do I learn how to use Canvas?
Where can I check my grades...
Who do I contact for technical questions?
How do I drop an online course?
How do I enable cookies on my computer?
How do I disable pop-up blockers on my computer?
How do I enable Java on my computer?
How do I enable JavaScript technology on my computer?
How do I delete my temporary Internet files?

PTA Program

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PTA Program

Are the On-Campus and Online PTA Programs accredited?
How do I schedule the HOBET V admissions exam at SJC if I live in another state? Can I schedule it myself and have the scores transferred to the PTA Program?
Can I take the HOBET V admissions exam more than once?
Is there a study guide for the HOBET V? Do I have to take this exam if I have a degree from another college?
How do I find my SJC username and password?
How do I find and access my SJC portal?
How do I find out about payment options for tuition, etc.?
How do I find out what textbooks I need for my classes?
How do I access the SJC academic calendar including current refund rates, deadlines, etc.?
How do I access the Financial Aid Office?
What are the tuition and fees at SJC?
How do I access Web Advisor to register for classes, drop classes, etc.?
I have all of my prerequisite courses completed at another college or university. When can I apply to the program?
What are the benefits of attending the PTA Program at San Juan College?
Is the Online PTA Program completely online?
What about lodging near San Juan College?
When does the PTA Program start?
Are the prerequisite courses available online?
How do I apply?
Can the programs be completed at my own pace?
Can clinical externships be completed on my schedule and part-time?
Can I be exempt from any PTA courses if I have a previous degree in athletic training or related field?
Am I considered a resident of New Mexico?
What other fees do I need to know about related to the PTA Program?
I have a degree. Can my transfer credits meet all of the PTA program prerequisites?
Can I test or CLEP out of any classes?
When do I find out if I was accepted into the technical program?
Can I take some of my prerequisite classes during the final fall semester at another college or university?
I do not have any college level courses and need to complete all of my prerequisite courses. What do I need to do?

Technology Services

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HelpDesk

What is the SJC Acceptable Use Policy?
Why won't my password work?
How do I access my email from off campus?
What is chain email and why shouldn't I forward it?
What is a computer virus?
Why shouldn't I play Real Radio or Real Audio?
How do I search for a file that I saved, but do not remember where?
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MySJC Portal

Do I need to login to the Portal?
I can't login / access the Portal!
Should I logout after using the Portal?
How do I access the Portal from off campus?
What is the preferred browser for the Portal?
Why do I "Enter my credentials"?
Are there written documents on using the Portal?
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Network Data Drives

What is the H: drive?
What is the S: drive?
How do I manage files on my H: drive?
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Outlook Live Email

What is Office 365?
What are the benefits of Office 365?
How do I access my student email?
How do I forward my student email to another email account?
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Passwords

What do I do if I forget my password?
How do I change my password?
How often will I have to change my password?
Why do I need to change my password?
Can I change my password to one I have used previously?
How do I choose a secure password?
Will any of the systems I access not automatically change when I change my password?
How do I change my passwords for these systems?
Why does the system sometimes lock me out?
How will I know my password is about to expire?
What are some other ways I can help protect my password?