Faculty Questions

1. How do I submit a work request online?

   You can submit the request online by following the instructions listed below:

   • Click On “Maintenance Work Page” (Physical Plant)
   • Under RequestLINE, Click “Work Requests”
   • Log In As User: “Request” Password: “line”

   Don’t Forget To Write Down The Work Order Number When Finished

2. What is the turnaround time for a work request?

   Depending on the type of request, it will be assigned based on priority. The normal wait time is 3 to 5 working days however some requests such as heating/cooling, plumbing, electrical issues, custodial services and emergencies we make every attempt to handle within a few hours of the request.

3. When is payday?

   Paydays are the 15th and the last day of the month. When that day falls on a weekend or holiday then payday is the previous day.

4. Where do I get my check?

   Check with your department, to see if they pick up checks. If they don’t then yours should be at the Cashiers office in the Business Office. Any checks not picked up by 3pm on payday will be mailed to the address we have on file.

5. I didn’t get my check, what do I do?

   Check with the payroll office. We will check to see if a check was done, and where it went. If no check was processed, we will need to research why.

6. What do I do if I see graffiti on campus?

   Contact our office at 566-3285 so we can handle the problem as soon as possible.

7. How do I access network files from off-campus?

   To access your files from off campus, you will need to be on a computer connected to the internet.

   1. Type in the URL: https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username). You will see a list of your files and folders. These files can be dragged to your local computer or opened by double-clicking them.

   Please note: You can not save files back to the server through a Web browser.

   To save files to a web folder on Windows 2000 or Windows XP:

   1. Double click My Network Places on the desktop Select “Add Network Place”. Click Next.
   2. Select “Choose Another Network Location” and click Next.
   3. Type in the https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username) and click next. Type in a name and click Next. Click Finish.
   4. You should now see your documents open up as a folder. When you want to save a document to this folder click Save As and select “My Network Places,” double click on your new Network Place, and then click save.
   5. Your document will now be available on your file share at work as well as through this URL.

   To save files to a web folder on Windows Vista:

   1. In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
   2. The “Add Network Location Wizard” will appear. Click “Next”.
   3. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
   4. When asked to “Specify the location of your website” in the Internet or network address field, enter https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username), then Click “Next”.
   5. Enter your User Name and Password when prompted (you may be prompted up to FOUR times. Just enter your ID and password each time and the fourth time it should work).
   6. When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My H Drive Online”). Click “Next”.
   7. When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
   8. A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop).

   To save files to a web folder on Windows 7:

   1. In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
   2. The “Add Network Location Wizard” will appear. Click “Next”.
   3. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
   4. For ”Internet or network location” enter https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username).
   5. Click “Next”.
   6. Enter your User Name and Password when prompted.
   7. When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My H Drive Online”). Click “Next”.
   8. When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
   9. A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop. You can also do this for one or more specific folders inside your My Docs Online web folder).

   If you have any questions or difficulties with your email, please call the Help Desk at 505-566-3266 (on campus, simply dial extension 3266) or email us at helpdesk@sanjuancollege.edu.

8. Why won't my password work?

   There are 3 reasons why you get the incorrect password error:

   1. The incorrect username is in the box.
   2. You are mistyping your password.
      • If you have numbers in your password, be sure that the NumLock key is on
      • Passwords can be case sensitive-make sure that the correct case is chosen (Look out for the Caps Lock key!)
   3. Your password has expired.

   Before you type in your password, make sure the username is your username and not someone elses'. Remember, your password is the only password that will work with your username.

   As a note, You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center  and follow the prompts.

9. What do I do if I forget my password?

   You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center  and follow the prompts.

   You may also contact the OTS HelpDesk at 505-566-3266 for assistance.

10. How do I change my password?

    There are several ways to change your password:

    First, You now have an easy way to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center  and follow the prompts.

    Other Methods:

    If you are on campus using a San Juan College owned computer system you can:

    1. Log in to the system.
    2. Press Ctrl+Alt+Del, and then click the Change Password button.
    3. Enter and confirm your new password.
    4. Click OK.
    5. Click Cancel.

    If you are not on campus you can:

    1. Open Internet Explorer.
    2. In the address bar at the top, type the following line: http://www.sanjuancollege.edu/reset
    3. Make sure that the Domain text box says: sjcnt
    4. Type your username in the Username text box.
    5. Type your current password in the Old Password text box.
    6. Type your new password in the New Password text box.
    7. Re-type your new password in the Confirm New Password text box.
    8. Click OK.
11. How often will I have to change my password?

    You will need to change your password at least once every 180 days.

12. How do I access the Portal from off campus?

    From Your San Juan College Computer: To access the MySJC portal from off-campus, you will need to run Cisco's VPN software to create a virtual private network between your computer and the network here on campus. It's very easy to do and many of you already have the Cisco VPN software installed on your computer. OTS has tested the access to the Portal using the VPN connections and it works very well.

    From Your Personal or Non-SJC Computer: From a browser, enter the address mysjc.sanjuancollege.edu

13. What is the S: drive?

    Network file storage is provided for faculty and student class materials and can be accessed on campus by using the mapped drive S:, or through the MySJC Portal. Students may download class materials from the S: drive. The space is fully protected by the security of the network and is backed up on a regular basis.

14. How do I find my SJC username and password?

          http://www.sanjuancollege.edu/pages/4017.asp

15. How do I find and access my SJC portal?

    https://mysjc.sanjuancollege.edu

16. How often will I get paid? How do I set up direct deposit?

    Faculty are paid twice monthly—once on the 15th of the month, and once on the last day of the month.  Direct deposit is available, and the form for setting this up is on the Human Resources website, in addition to other information about employment policies, taxation, and more.

17. What if I lose my computer password or have computer issues?

    The Office of Technology Services (OTS) Helpdesk can assist you with a variety of computer-related problems. The office is located on the second floor of the Information Technology Center, and they can be reached at 505-566-HELP (x3266) or by visiting their webpage. 

    Helpdesk services are available 24/7 all year, including holidays.

    Topics that are commonly dealt with include the following: 

    • Password re-sets
    • Computer problems
    • Assistance using ANGEL
    • WebAdvisor  Faculty and Advisor Tools

    MySJC Portal