Help Desk

The OTS Help Desk is dedicated to serving the technology needs of SJC staff, students, and faculty.

Having Troubles Logging In?
To reset your password, go to the Password Reset / Recovery Center

 

Summary:

OTS is very excited to announce that we are moving to Office 365 Email. Get on the bandwagon and join us in the cloud!

New Features and Advantages:

    • Email in the cloud – Access from anywhere on any device
    • 25 GB Mailbox Storage (Increased from 500 MB on campus)
    • New Enhanced Web Interface
    • Works with Office 2013
    • Lync 2013 Instant Messaging with Office 2013
    • Integrated with Outlook
    • Video Call Capability
    • Whiteboard sharing
    • Monitor sharing
    • PowerPoint sharing
    • OneDrive cloud storage for documents (access your documents from the web from anywhere)
    • Continue to use Outlook on your PC

Your Actions: If you would like to be next in line to migrate to the Office 365 cloud email, go to http://www.sanjuancollege.edu/otshelpand put in a request. OTS will contact you with a date and time and any further instructions. Keep in mind that if you share your calendar with anyone, you may want to move your mailboxes at the same time to keep access consistent.

In order to migrate to Office 365 you will need to clean up your mailbox and most importantly remove any large attachments that will prevent your mailbox from migrating. A simple way to find all large attachments is to:

  1. Open Outlook
  2. On the left hand side under your mailbox find Search Folders and click the arrow to expand
  3. Click on Large Mail

This will list your emails by size and include every folder in your mailbox. Please remove all attachments that are over 5 MB in size. You can either delete the email or save the attachment to another location. Do            this by:

  1. Right click attachment(s) and click Save As
  2. Select the location and click Save
  3. You can now safely remove the attachment from the email by right clicking and selecting Remove Attachment

For more detailed instructions on mailbox cleaning go to http://www.sanjuancollege.edu/documents/ots/helpdesk/mailbox_cleanup.pdf

Affected Services: Faculty and Staff email

Summary: We have seen an increase lately in emails with attached files with viruses/worms. It is very important that you Do Not Open these files. The most recent emails look like they are coming from the Federal Reserve or Citibank. The subject may contain information about a wire transfer or your account. The worm is very dangerous and will look for PII (Personally Identifiable Information) such as social security numbers and credit card numbers and will then send them to an outside server.

We also continue to see Phishing emails which request your account information. When you respond to these emails with your account information the account becomes hacked and spam is sent out from that user’s mailbox. Do not click the links. Do not provide your username and password. Doing so puts your account at risk and the college at risk.

OTS now has a new generation firewall that scans incoming and outgoing traffic looking for suspicious activity. We also have a spam filter to scan all email. We do our best to block all incoming spam and viruses. Spammers continue to use new techniques to get around the filtering making it impossible to catch everything. If we are notified of a new spam we immediately block the site in the link or notify the offending domain to block. Please use extreme caution with any email that does not look familiar and contact us with anything that looks suspicious.

Your Actions: Please use caution with any email. If you are unsure, call the help desk for verification. Do not open any files. Do not click any links. Do not input your username and password.

Do not store credit cards, social security numbers or any other identity information on your desktop or file share on the network.

If you responded to a phishing emails you need to change your password immediately and notify the help desk.

Affected Services: Email and other services

Hours & Contact Information

Hours: Walk in and email hours of operation are Monday through Friday, 8am-5pm Mountain Time. Phone support is 24 hours a day.
Phone: x3266
505-566-HELP
505-566-3266
Due to the amount of email received by
the Help Desk; Email responses may
be delayed. If you need immediate attention, please call the Help Desk
Hotline at (505) 566-3266 which is
monitored 24 hours a day, 7 days a week.
The Help Desk email is only monitored from 8am – 5pm, Monday through Friday
and only when the campus is open.
Email: Helpdesk
Location: Room 7204 Information Technology Building
(Location Map)

Frequently Asked Questions

View All

Student Questions

  1. What do I do if I see graffiti on campus?

    Contact our office at 566-3285 so we can handle the problem as soon as possible.

  2. Why won't my password work?

    There are 3 reasons why you get the incorrect password error:

    1. The incorrect username is in the box.
    2. You are mistyping your password.
      • If you have numbers in your password, be sure that the NumLock key is on
      • Passwords can be case sensitive-make sure that the correct case is chosen (Look out for the Caps Lock key!)
    3. Your password has expired.

    Before you type in your password, make sure the username is your username and not someone elses'. Remember, your password is the only password that will work with your username.

    As a note, You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

  3. What do I do if I forget my password?

    You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

    You may also contact the OTS HelpDesk at 505-566-3266 for assistance.

  4. How do I change my password?

    There are several ways to change your password:

    First, You now have an easy way to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

    Other Methods:

    If you are on campus using a San Juan College owned computer system you can:

    1. Log in to the system.
    2. Press Ctrl+Alt+Del, and then click the Change Password button.
    3. Enter and confirm your new password.
    4. Click OK.
    5. Click Cancel.

    If you are not on campus you can:

    1. Open Internet Explorer.
    2. In the address bar at the top, type the following line: http://www.sanjuancollege.edu/reset
    3. Make sure that the Domain text box says: sjcnt
    4. Type your username in the Username text box.
    5. Type your current password in the Old Password text box.
    6. Type your new password in the New Password text box.
    7. Re-type your new password in the Confirm New Password text box.
    8. Click OK.
  5. How often will I have to change my password?

    You will need to change your password at least once every 180 days.

  6. How do I access the Portal from off campus?

    From a browser, enter the address mysjc.sanjuancollege.edu

  7. How do I access my student email?

    Printer friendly version of the MySJC Portal instructions below

    For new students, a student email account has already been created for you at San Juan College. Follow the simple steps below, from the MySJC Portal, to accessyour student email account.

    1. Access Student Email
      • After logging into the MySJC Portal, you will see an Outlook Live Email box that shows the number of unread email messages you have. Click on the message related to the number of unread emails to access your student email account. In the example below, the message is "You have 2 unread messages"

        Number of Unread Email Messages
      • The first time you login to Outlook Live, you will be asked to answer several security questions and set your time zone. After you fill in your answers, click "I Accept" to accept the terms of the Microsoft License Agreement. You will then be taken to your student email account. A sample activation screen is shown below.

        Account Activation Screen
    2. All Done! Now, each time you enter the MySJC Portal, just click on the number of unread messages link to read your student email.

    Printer friendly version of the MySJC Portal instructions above

  8. What is the H: drive?

    Network file storage is provided for students, faculty and staff and can be accessed on campus by using the mapped drive H:, or through the MySJC Portal. Every user can upload and manage their files on their H: drive. The space is fully protected by the security of the network and is backed up on a regular basis.

  9. What is the S: drive?

    Network file storage is provided for faculty and student class materials and can be accessed on campus by using the mapped drive S:, or through the MySJC Portal. Students may download class materials from the S: drive. The space is fully protected by the security of the network and is backed up on a regular basis.

  10. What is Outlook Live?

    Outlook Live is a hosted email service provided by Microsoft and serves as San Juan College's student email system. This email system is San Juan College's official mode of communication with students and students are responsible for checking emails on a consistent basis for important information, dates and deadlines from all campus offices. Your email address is username@my.sanjuancollege.edu.

  11. How do I find my SJC username and password?
  12. How do I find and access my SJC portal?
  13. How do I access Web Advisor to register for classes, drop classes, etc.?
  14. How do I register for an online course?

    Admission requirements are the same for SJC online students as they are for students attending traditional face-to-face classes on any of the SJC campuses.

    Students must meet SJC’s entrance requirements in order to enroll in SJC online courses. Qualifying students may register online after completion of an academic advising session and new student orientation. For certain general education courses the Accuplacer exam may also be required.

    Visit the Office of Admissions /Registrar Web page to learn about admission requirements. You may also call or visit one of our academic advisors.

    Office of Admissions/Registrar Contact Information: http://www.sanjuancollege.edu/pages/5004.asp

  15. Where can I check my grades...

    Offical grades are posted ONLY in WebAdvisor at the end of each term. If you want to view your progress during the term you can do that in ANGEL by using the Report tab (this tab may have been renamed by your instructor to include the word Grades). Whatever the name, the tab is located at the right end of your tabs. Click the tab and choose the following items from the dropdown menu. Under Category choose Grades. Under Report choose Student Grades. Your name should already be listed under User(s). Click the Run button at the bottom right. All of the items you will receive a grade on in the course and the grades you have received will appear in a table. Some items may not have been graded yet or have yet to be assigned, so your average and percentage score will change during the term.

  16. What if I lose my computer password or have computer issues?

    The Office of Technology Services (OTS) Helpdesk can assist you with a variety of computer-related problems. The office is located on the second floor of the Information Technology Center, and they can be reached at 505-566-HELP (x3266) or by visiting their webpage.

    Helpdesk services are available 24/7 all year, including holidays.

    Topics that are commonly dealt with include the following:

    • Password re-sets
    • Computer problems
    • Assistance using ANGEL
    • WebAdvisor Faculty and Advisor Tools

    MySJC Portal

View All

Staff Questions

  1. How do I submit a work request online?

    You can submit the request online by following the instructions listed below:

    Don’t Forget To Write Down The Work Order Number When Finished

  2. What is the turnaround time for a work request?

    Depending on the type of request, it will be assigned based on priority. The normal wait time is 3 to 5 working days however some requests such as heating/cooling, plumbing, electrical issues, custodial services and emergencies we make every attempt to handle within a few hours of the request.

  3. When is payday?

    Paydays are the 15th and the last day of the month. When that day falls on a weekend or holiday then payday is the previous day.

  4. Where do I get my check?

    Check with your department, to see if they pick up checks. If they don’t then yours should be at the Cashiers office in the Business Office. Any checks not picked up by 3pm on payday will be mailed to the address we have on file.

  5. I didn’t get my check, what do I do?

    Check with the payroll office. We will check to see if a check was done, and where it went. If no check was processed, we will need to research why.

  6. What do I do if I see graffiti on campus?

    Contact our office at 566-3285 so we can handle the problem as soon as possible.

  7. How do I access network files from off-campus?

    To access your files from off campus, you will need to be on a computer connected to the internet.

    1. Type in the URL: https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username). You will see a list of your files and folders. These files can be dragged to your local computer or opened by double-clicking them.

    Please note: You can not save files back to the server through a Web browser.

    To save files to a web folder on Windows 2000 or Windows XP:

    1. Double click My Network Places on the desktop Select “Add Network Place”. Click Next.
    2. Select “Choose Another Network Location” and click Next.
    3. Type in the https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username) and click next. Type in a name and click Next. Click Finish.
    4. You should now see your documents open up as a folder. When you want to save a document to this folder click Save As and select “My Network Places,” double click on your new Network Place, and then click save.
    5. Your document will now be available on your file share at work as well as through this URL.

    To save files to a web folder on Windows Vista:

    1. In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
    2. The “Add Network Location Wizard” will appear. Click “Next”.
    3. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
    4. When asked to “Specify the location of your website” in the Internet or network address field, enter https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username), then Click “Next”.
    5. Enter your User Name and Password when prompted (you may be prompted up to FOUR times. Just enter your ID and password each time and the fourth time it should work).
    6. When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My H Drive Online”). Click “Next”.
    7. When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
    8. A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop).

    To save files to a web folder on Windows 7:

    1. In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
    2. The “Add Network Location Wizard” will appear. Click “Next”.
    3. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
    4. For ”Internet or network location” enter https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username).
    5. Click “Next”.
    6. Enter your User Name and Password when prompted.
    7. When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My H Drive Online”). Click “Next”.
    8. When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
    9. A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop. You can also do this for one or more specific folders inside your My Docs Online web folder).

    If you have any questions or difficulties with your email, please call the Help Desk at 505-566-3266 (on campus, simply dial extension 3266) or email us at helpdesk@sanjuancollege.edu.

  8. Why won't my password work?

    There are 3 reasons why you get the incorrect password error:

    1. The incorrect username is in the box.
    2. You are mistyping your password.
      • If you have numbers in your password, be sure that the NumLock key is on
      • Passwords can be case sensitive-make sure that the correct case is chosen (Look out for the Caps Lock key!)
    3. Your password has expired.

    Before you type in your password, make sure the username is your username and not someone elses'. Remember, your password is the only password that will work with your username.

    As a note, You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

  9. What do I do if I forget my password?

    You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

    You may also contact the OTS HelpDesk at 505-566-3266 for assistance.

  10. How do I change my password?

    There are several ways to change your password:

    First, You now have an easy way to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

    Other Methods:

    If you are on campus using a San Juan College owned computer system you can:

    1. Log in to the system.
    2. Press Ctrl+Alt+Del, and then click the Change Password button.
    3. Enter and confirm your new password.
    4. Click OK.
    5. Click Cancel.

    If you are not on campus you can:

    1. Open Internet Explorer.
    2. In the address bar at the top, type the following line: http://www.sanjuancollege.edu/reset
    3. Make sure that the Domain text box says: sjcnt
    4. Type your username in the Username text box.
    5. Type your current password in the Old Password text box.
    6. Type your new password in the New Password text box.
    7. Re-type your new password in the Confirm New Password text box.
    8. Click OK.
  11. How often will I have to change my password?

    You will need to change your password at least once every 180 days.

  12. How do I access the Portal from off campus?

    From a browser, enter the address mysjc.sanjuancollege.edu

  13. What is the S: drive?

    Network file storage is provided for faculty and student class materials and can be accessed on campus by using the mapped drive S:, or through the MySJC Portal. Students may download class materials from the S: drive. The space is fully protected by the security of the network and is backed up on a regular basis.

  14. How do I find my SJC username and password?
  15. How do I find and access my SJC portal?
  16. How often will I get paid? How do I set up direct deposit?

    Faculty are paid twice monthly—once on the 15th of the month, and once on the last day of the month. Direct deposit is available, and the form for setting this up is on the Human Resources website, in addition to other information about employment policies, taxation, and more.

  17. What if I lose my computer password or have computer issues?

    The Office of Technology Services (OTS) Helpdesk can assist you with a variety of computer-related problems. The office is located on the second floor of the Information Technology Center, and they can be reached at 505-566-HELP (x3266) or by visiting their webpage.

    Helpdesk services are available 24/7 all year, including holidays.

    Topics that are commonly dealt with include the following:

    • Password re-sets
    • Computer problems
    • Assistance using ANGEL
    • WebAdvisor Faculty and Advisor Tools

    MySJC Portal

View All

Faculty Questions

  1. How do I submit a work request online?

    You can submit the request online by following the instructions listed below:

    Don’t Forget To Write Down The Work Order Number When Finished

  2. What is the turnaround time for a work request?

    Depending on the type of request, it will be assigned based on priority. The normal wait time is 3 to 5 working days however some requests such as heating/cooling, plumbing, electrical issues, custodial services and emergencies we make every attempt to handle within a few hours of the request.

  3. When is payday?

    Paydays are the 15th and the last day of the month. When that day falls on a weekend or holiday then payday is the previous day.

  4. Where do I get my check?

    Check with your department, to see if they pick up checks. If they don’t then yours should be at the Cashiers office in the Business Office. Any checks not picked up by 3pm on payday will be mailed to the address we have on file.

  5. I didn’t get my check, what do I do?

    Check with the payroll office. We will check to see if a check was done, and where it went. If no check was processed, we will need to research why.

  6. What do I do if I see graffiti on campus?

    Contact our office at 566-3285 so we can handle the problem as soon as possible.

  7. How do I access network files from off-campus?

    To access your files from off campus, you will need to be on a computer connected to the internet.

    1. Type in the URL: https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username). You will see a list of your files and folders. These files can be dragged to your local computer or opened by double-clicking them.

    Please note: You can not save files back to the server through a Web browser.

    To save files to a web folder on Windows 2000 or Windows XP:

    1. Double click My Network Places on the desktop Select “Add Network Place”. Click Next.
    2. Select “Choose Another Network Location” and click Next.
    3. Type in the https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username) and click next. Type in a name and click Next. Click Finish.
    4. You should now see your documents open up as a folder. When you want to save a document to this folder click Save As and select “My Network Places,” double click on your new Network Place, and then click save.
    5. Your document will now be available on your file share at work as well as through this URL.

    To save files to a web folder on Windows Vista:

    1. In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
    2. The “Add Network Location Wizard” will appear. Click “Next”.
    3. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
    4. When asked to “Specify the location of your website” in the Internet or network address field, enter https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username), then Click “Next”.
    5. Enter your User Name and Password when prompted (you may be prompted up to FOUR times. Just enter your ID and password each time and the fourth time it should work).
    6. When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My H Drive Online”). Click “Next”.
    7. When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
    8. A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop).

    To save files to a web folder on Windows 7:

    1. In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
    2. The “Add Network Location Wizard” will appear. Click “Next”.
    3. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
    4. For ”Internet or network location” enter https://webdata.sanjuancollege.edu/users/username (replace username with your SJC network username).
    5. Click “Next”.
    6. Enter your User Name and Password when prompted.
    7. When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My H Drive Online”). Click “Next”.
    8. When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
    9. A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop. You can also do this for one or more specific folders inside your My Docs Online web folder).

    If you have any questions or difficulties with your email, please call the Help Desk at 505-566-3266 (on campus, simply dial extension 3266) or email us at helpdesk@sanjuancollege.edu.

  8. Why won't my password work?

    There are 3 reasons why you get the incorrect password error:

    1. The incorrect username is in the box.
    2. You are mistyping your password.
      • If you have numbers in your password, be sure that the NumLock key is on
      • Passwords can be case sensitive-make sure that the correct case is chosen (Look out for the Caps Lock key!)
    3. Your password has expired.

    Before you type in your password, make sure the username is your username and not someone elses'. Remember, your password is the only password that will work with your username.

    As a note, You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

  9. What do I do if I forget my password?

    You now have the ability to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

    You may also contact the OTS HelpDesk at 505-566-3266 for assistance.

  10. How do I change my password?

    There are several ways to change your password:

    First, You now have an easy way to reset your own password from the MYSJC Home Page. Simply go to this link: http://www.sanjuancollege.edu/MySJC and click on the hyperlink on the right side of the page that says Password Reset / Recovery Center and follow the prompts.

    Other Methods:

    If you are on campus using a San Juan College owned computer system you can:

    1. Log in to the system.
    2. Press Ctrl+Alt+Del, and then click the Change Password button.
    3. Enter and confirm your new password.
    4. Click OK.
    5. Click Cancel.

    If you are not on campus you can:

    1. Open Internet Explorer.
    2. In the address bar at the top, type the following line: http://www.sanjuancollege.edu/reset
    3. Make sure that the Domain text box says: sjcnt
    4. Type your username in the Username text box.
    5. Type your current password in the Old Password text box.
    6. Type your new password in the New Password text box.
    7. Re-type your new password in the Confirm New Password text box.
    8. Click OK.
  11. How often will I have to change my password?

    You will need to change your password at least once every 180 days.

  12. How do I access the Portal from off campus?

    From a browser, enter the address mysjc.sanjuancollege.edu

  13. What is the S: drive?

    Network file storage is provided for faculty and student class materials and can be accessed on campus by using the mapped drive S:, or through the MySJC Portal. Students may download class materials from the S: drive. The space is fully protected by the security of the network and is backed up on a regular basis.

  14. How do I find my SJC username and password?
  15. How do I find and access my SJC portal?
  16. How often will I get paid? How do I set up direct deposit?

    Faculty are paid twice monthly—once on the 15th of the month, and once on the last day of the month. Direct deposit is available, and the form for setting this up is on the Human Resources website, in addition to other information about employment policies, taxation, and more.

  17. What if I lose my computer password or have computer issues?

    The Office of Technology Services (OTS) Helpdesk can assist you with a variety of computer-related problems. The office is located on the second floor of the Information Technology Center, and they can be reached at 505-566-HELP (x3266) or by visiting their webpage.

    Helpdesk services are available 24/7 all year, including holidays.

    Topics that are commonly dealt with include the following:

    • Password re-sets
    • Computer problems
    • Assistance using ANGEL
    • WebAdvisor Faculty and Advisor Tools

    MySJC Portal

If you cannot find the question you are looking for by clicking the buttons above, you can try to search for the question you have by clicking on the following link: www.sanjuancollege.edu/faqs