Staff
|
Please rate the effectiveness of OTS communications to the campus community (newsletters,
web pages, periodic emails, tech forums, periodic OTS open house events, etc.) |
| Rating |
Count |
| Excellent |
86 |
| Very Good |
53 |
| Good |
20 |
| Fair |
2 |
| Poor |
0 |
| N/A |
5 |
| |
166 |
 |
| |
Please rate the involvement, leadership and participation of OTS management in the campus
community. |
| Rating |
Count |
| Excellent |
79 |
| Very Good |
52 |
| Good |
18 |
| Fair |
5 |
| Poor |
0 |
| N/A |
12 |
| |
166 |
 |
| |
| Please rate OTS support of the Jenzabar and/or Datatel Colleague administrative systems. |
| Rating |
Count |
| Excellent |
46 |
| Very Good |
29 |
| Good |
11 |
| Fair |
1 |
| Poor |
2 |
| N/A |
77 |
| |
166 |
 |
| |
| When accessing the campus network from on-campus locations, please rate its reliability. |
| Rating |
Count |
| Excellent |
101 |
| Very Good |
39 |
| Good |
13 |
| Fair |
3 |
| Poor |
0 |
| N/A |
10 |
| |
166 |
 |
| |
Please rate your experience accessing campus network services from off-campus locations
(email. Web pages, collaboration tools, course management systems, administrative systems,
etc.). |
| Rating |
Count |
| Excellent |
60 |
| Very Good |
44 |
| Good |
23 |
| Fair |
6 |
| Poor |
5 |
| N/A |
28 |
| |
166 |
 |
| |
| Please rate the reliability of Help Desk Services |
| Rating |
Count |
| Excellent |
92 |
| Very Good |
32 |
| Good |
24 |
| Fair |
11 |
| Poor |
4 |
| N/A |
3 |
| |
166 |
 |
| |
| Please rate the appropriateness of Help Desk service hours. |
| Rating |
Count |
| Excellent |
74 |
| Very Good |
44 |
| Good |
16 |
| Fair |
11 |
| Poor |
3 |
| N/A |
18 |
| |
166 |
 |
| |
Please rate the effectiveness of technical support for office computer systems (desktops,
laptops, printers, network connectivity, etc.). |
| Rating |
Count |
| Excellent |
111 |
| Very Good |
33 |
| Good |
14 |
| Fair |
1 |
| Poor |
2 |
| N/A |
5 |
| |
166 |
 |
| |
Please rate your overall experience with campus media equipment managed by OTS
(availability, reliability and condition of projectors, video equipment, laptops,etc.). |
| Rating |
Count |
| Excellent |
85 |
| Very Good |
45 |
| Good |
16 |
| Fair |
2 |
| Poor |
0 |
| N/A |
18 |
| |
166 |
 |
| |
| |
