Interpersonal Effectiveness & Communication Skills

Collaborating with Your Boss
Establishing a Partnership for Success
Learn how to work with your boss in a collaborative relationship by understanding yourself, your boss and the relationship. Discover your boss's main management style, and how to work with persons who possess each management style. Identify your boss's key personality characteristics, likes and dislikes so you can understand him/her and the relationship better. Also learn 10 ways to cooperate with your boss.
April 13, 1pm – 5pm
BMGNT 279-003 $99

Conflict Resolution
There are no magical phrases or simple procedures for managing conflict. However, there are several strategies for coping with conflict. Learning how to use these techniques can make you a more effective leader.
February 11, 8am – 12pm
BMGNT 293-001 $99

Handling Emotions under Pressure
This unit gives participants a process for handling the emotions in daily work situations. They learn to remain calm and objective, to recover quickly and to help others do the same, and to take charge in difficult circumstances to keep the discussion moving forward.
March 5, 8am – 12pm
BMGNT 245-001 $139

Mouth Traps
By taking this class you will learn the basics of how to recognize the communication style of others and practical methods to best present your ideas within another's style. By understanding the manner in which others communicate, it makes it easier to avoid the mouth traps that can cause misunderstanding and frustrations.
February 23, 8am – 12pm
BMGNT 266-004 $99
or
April 20, 8am – 12pm
BMGNT 266-005 $99

Speak Easy
Conquering Your Fear of Public Speaking It's aimed at anybody who wants to improve their speaking skills in informal situations. We'll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups. (8-hour class offered in 4-hour segments)
February 1 & 3, 8am – 12pm
BMGNT 259-002 $149