Online Commons

Frequently Asked Questions

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Online Services

Technology Requirements for Online Courses...

You must have access to a computer with Internet and email capability when you enroll in an online course. While it may be possible to do some of your work in the computer lab, it is difficult to take a distance learning course without having a computer and Internet connection at home.

You may want to run this quick diagnostic test on your computer to see if meets the ANGEL requirements.

Your computer must meet certain requirements to support an online course at San Juan College. The following describes those requirements:

  • ANGEL has been tested with and fully supports the following browsers:
    Windows OS: Internet Explorer 7.0 and above, Firefox 3.0.11 or higher.
  • Macintosh OS:
    Firefox 3.0.11 or higher

ANGEL requires the use of cookies. You must add the ANGEL site to your list of trusted sites that allow cookies.

Pop-up blockers will stop certain items in ANGEL from being displayed (adding attachments to drop-boxes or email, using the HTML Editor to add images, etc.) You will need to disable pop-up blockers.

You should have anti-virus software installed on your computer. Two popular anti-virus softwares are Norton and McAfee. There are others, some very good ones are low or no cost: Kapersky, AG, or Comodo.

Most of our online classes require you to have Adobe® Reader® (free download) and the word-processing software, Microsoft® Word, installed on your computer. Since you are a student at San Juan College, you are eligible to purchase the complete Microsoft® Office suite from Ultimate Steal. Some courses require additional software. Most required software may be purchased from the SJC Bookstore, online, or a computer store.

Tags: studentUpdated: 11/2/2012

How do I register for an online course?

Admission requirements are the same for SJC online students as they are for students attending traditional face-to-face classes on any of the SJC campuses.

Students must meet SJC’s entrance requirements in order to enroll in SJC online courses. Qualifying students may register online after completion of an academic advising session and new student orientation. For certain general education courses the Accuplacer exam may also be required.

Visit the Office of Admissions /Registrar Web page to learn about admission requirements. You may also call or visit one of our academic advisors.

Office of Admissions/Registrar Contact Information:

Tags: high, studentUpdated: 11/2/2012

How do I get an email account?

You will be provided course mail in ANGEL. Course mail allows you to communicate with your instructor within the course. Official college communication occurs via Student Live Mail. All students automatically receive a Student Live Mail account that uses the syntax: However, students must activate this account before it can be used.

Tags: studentUpdated: 11/2/2012

When do I get an ANGEL Account?

New ANGEL accounts are usually created within 24 hours of registration. ANGEL accounts carryover from semester to semester. If you attended SJC in the spring, you will use the same ANGEL account in the successive semesters.

Tags: studentUpdated: 11/2/2012

When does my online class begin? When does it end?

All online courses begin on the first day of each semester. Please check the SJC course schedule for the exact date. Online students are expected to login to ANGEL on the first day of class. When you login to your online course, you will see the expectations and deadlines for the course. Failure to meet the course deadlines may result in being blocked from the course by the instructor.

San Juan College's online courses are not self-paced. Each instructor has a schedule with assignment due dates that must be met.

Online courses end on the last day of finals for the semester. See the SJC course schedule for that exact date each semester.

Tags: studentUpdated: 11/2/2012

How do I access my online course?

The online course management system used at SJC is ANGEL. Students can access it from the SJC homepage or directly by typing into your Internet browser. Every student is provided an ANGEL account with a username and password. Courses are usually visible within 24 hours after you register, and available on the first day of the term.

Tags: studentUpdated: 11/2/2012

How do I get started in my online course?

You will be able to access your online course the same day that classes begin on campus. You should login to your course the first day of the semester to find information and instructions from your professor.

Tags: studentUpdated: 11/2/2012

What kind of academic support services are available for online students?

Please visit the Guide on the Side Web page to learn about the services offered to online students.

Tags: studentUpdated: 11/2/2012

How do I turn in assignments, communicate with my instructor, and take tests/exams?
  • Online students turn in homework/assignments and communicate with their instructor through the ANGEL LMS internal course mail within each course, or by using other course tools as stated in the course syllabus.
  • Check your course syllabus to find out when you instructor may be available for telephone and office conferences. Office conference may be held online using the Virtual Office Hours feature of the ANGEL LMS.
  • Students communicate with other students enrolled in the course through private course mail and public “discussion board” postings.
  • Students take their tests online via the ANGEL LMS, with or without a proctor depending upon the course.

Tags: studentUpdated: 11/2/2012

Who do I contact with questions pertaining to the course?

Contact your instructor. Check your course syllabus for contact information.

Tags: studentUpdated: 11/2/2012

I don't know how to contact my instructor...

All faculty at San Juan College have an email account the uses the following syntax:lastnamefirstinitial (for example - Email is always the best way to contact your instructor. If for some reason you cannot find your instructor or they do not contact you, please feel free to contact the "Guide on the Side" ( The Guide will try contacting your instructor for you. Please be aware that most faculty are not under contract from mid-May until mid-August, which means they may not be checking email during that period. However, you can contact the school office the course originates from for help.

Tags: studentUpdated: 11/2/2012

I don't see all or some of my courses...

In order for students to see a course in the Courses nugget in ANGEL, the course must be enabled. That process is controlled by the start date for the semester or session. While all courses should automatically be enabled and visible early on the first day, there are times when the instructor is making last minute updates or other reasons the course may temporarily not be available. If you have registered and PAID for a course that does not appear in your courses nugget, you should contact your instructor by email. If you add a class once the term starts, that course should appear in your nugget within 24 hours. If the course does not show within that time period, please contact the Helpdesk either by phone: (505) 566-3266 or email: Make sure you are prepared to give the technician the following information: Full name, Datatel ID, Username, SJC Live Mail account, A reliable phone number, Course name, number and SECTION, Instructor's name, Complete description of your problem.

Tags: faculty, studentUpdated: 5/28/2014

I can't see all of my class discussions...

First, check your System Check nugget on the ANGEL homepage. It will tell you what the screen resolution is on the computer you are using. ANGEL requires a screen resolution of at least 1024x768 (and the larger the monitor, the better). Sometimes laptop users (even at this resolution) will not see all of the discussion postings. Try these solutions in order to help you post your discussions.

  1. Press the F10 key to enable your browser to use the full screen.
  2. Minimize the discussion directions by clicking the minus sign inside the brackets [-] to the left of the word Directions. That will close the directions and give more room to the posts. Click the plus sign [+] to view the directions again.
  3. Get rid of SJC ANGEL Course Title banner by clicking the right pointing diagonal arrow in the top right corner of the ANGEL window below the tabs.

Tags: faculty, studentUpdated: 11/2/2012

I can't open a video in my course...

ANGEL allows instructors to upload many different media types, so knowing what kind of media you are trying to access is very important. If the title of the media doesn't tell you, look in the address bar of your browser to see the complete filename. If the media is a Breeze presentation (the filename begins " try right-clicking on the link and choosing "Open in another Tab (or Window)" and see if that will play the presentation. Remember, that most Breeze presentations have audio, so your speakers will need to be turned up or you should have earphones handy. If the filename includes the extension "flv" or "swf" (for example, "...states_of_matter.flv") that's a Flash media file. You need to look at your System Check nugget to make sure you have a green checkmark next to Flash Player. If not, click the link at the bottom of the nugget that says "If you have any red x's above Click Here." That link will take you to a San Juan College webpage that has information and links to fix any red x's (it will open in a new tab). Once your Flash Player plug-in has been updated, you may need to log out and log back in for the changes to take effect. That doesn't mean closing the browser by clicking the red x in the top right corner, it means clicking the log-off button in the ANGEL powerstrip. Filenames ending with ".mov" are a Quicktime movie. You will need to look at your System Check nugget to make sure you have a green checkmark next to Quicktime Player. If not, click the link at the bottom of the nugget that says "If you have any red x's above Click Here." That link will take you to a San Juan College webpage that has information and links to fix any red x's (it will open in a new tab). A filename that has the extension of "wmv" is a Windows Media file and you will need to take a look at your System Check nugget to make sure you have a green checkmark next to Flash Player. If not, click the link at the bottom of the nugget that says "If you have any red x's above Click Here." That link will take you to a San Juan College webpage that has information and links to fix any red x's (it will open in a new tab).

Tags: studentUpdated: 11/2/2012

I can't submit an assignment or I can't find the dropbox...

The dropbox icon most often will look like a filefolder with a floppy disc in front of it. Many instructors will include the word dropbox in the title (for example...Chapter 17 essay dropbox). Submitting an assignment through the dropbox is a 3 or 4 step process.
Step 1 - Click on the dropbox title and carefully read the instructions. Many times you will be asked to download a file contained in the instructions to modify and then submit. When you click on the link you should be prompted to Open or Save the file. A good practice is to always Save the file to your computer (we recommend saving to the desktop to make it easy to locate - you can always delete or move the file later).
Step 2 - Complete your assignment offline. That means that you will not be creating your assignment in ANGEL, but in another program such as Word, Excel or PowerPoint. Save your completed assignment to your computer. Your instructor will give you instructions on the filename syntax they want you to use (for example...Chapter17Essay_lastnamefirstinitial). A VERY IMPORTANT NOTE: A good practice is to never use spaces in your filenames. Use the underscore to separate words or sections of the filename. ANGEL will sometimes take a filename like Chapter 17 Essay_Smith A and convert that to Chapter+17+Essay_Smith+A. That's a different filename than the one you created and your instructor will NOT be able to open it.
Step 3 - Upload your completed assignment. Click the "Upload" button found at the bottom of the dropbox, browse to your saved assignment - saving it to the desktop makes it an easy find - choose it and click "Open." Your uploaded assignment will be listed under the "Upload" button. Repeat these steps to upload additional files if necessary...but WAIT...there's one more step!
Step 4 - Submit your uploaded assignment file(s) by clicking the "Submit" button found at the very bottom of the dropbox under your uploaded files. When you confirm the submission you will see a success message, and you're done!

Tags: studentUpdated: 11/2/2012

Where can I check my grades...

Offical grades are posted ONLY in WebAdvisor at the end of each term. If you want to view your progress during the term you can do that in ANGEL by using the Report tab (this tab may have been renamed by your instructor to include the word Grades). Whatever the name, the tab is located at the right end of your tabs. Click the tab and choose the following items from the dropdown menu. Under Category choose Grades. Under Report choose Student Grades. Your name should already be listed under User(s). Click the Run button at the bottom right. All of the items you will receive a grade on in the course and the grades you have received will appear in a table. Some items may not have been graded yet or have yet to be assigned, so your average and percentage score will change during the term.

Tags: high, studentUpdated: 11/2/2012

Who do I contact for technical questions?

The SJC Computer Help Desk personnel can resolve login issues. The SJTC Computer Help Desk's phone number is 505-566-3266 24 hours a day, 7 days a week. Students may also contact the Coordinator of Online Student Support, or the "Guide on the Side," by phone 505-566-3309, by email:, via the web, Facebook - or Twitter - @sjcoss.

Tags: faculty, staff, studentUpdated: 11/2/2012

How do I drop an online course?

Please visit the Office of Admissions/Registrar's Web page to review the SJC policies on dropping courses.

Tags: studentUpdated: 11/2/2012

How do I enable cookies on my computer?

For Internet Explorer:

  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the Privacy Tab
  • Click the Sites button on the Privacy tab.
  • In the Address of Web site text box type the complete URL to NCTC’s ANGEL
  • Click Allow.
  • Click Ok.
  • Click Ok.

For Firefox:

Tags: faculty, staff, studentUpdated: 11/2/2012

How do I disable pop-up blockers on my computer?

Disable pop-up blockers:

Tags: faculty, staff, studentUpdated: 11/2/2012

How do I enable Java on my computer?

The Java runtime environment must be enabled on your computer in order to run the Java applets in the ANGEL Learning System.
Please follow these instructions from Sun Microsystems Web site, at, to enable the Sun JRE though your Web browser:

Internet Explorer 4.x and Up

  1. Click "Tools" --> "Internet Options"
  2. Select the Advanced Tab, and scroll down to "Java (Sun)"
  3. Check the box next to the "Use Java 2" version
  4. Next, select the Security Tab, and select the "Custom Level" button
  5. Scroll down to "Scripting of Java applets"
  6. Make sure the "Enable" radio button is checked.
  7. Click OK to save your preference.

Firefox 0.8 and Up

  1. Start Mozilla Firefox browser or restart it if it is already running.
  2. Select Tools > Options.
  3. Dialog box: Options
  4. Click Web Features > Select Enable Java

Java is not installed on my computer - how do I install it?

To install the Java software on your computer please go to Sun Microsystems Web site at and follow the directions for download.

Tags: faculty, staff, studentUpdated: 11/2/2012

How do I enable JavaScript technology on my computer?

JavaScript is a programming language that adds functionality to Web pages. If a Web page does not function as expected and displays a JavaScript error message this could mean that JavaScript is not enabled in the browser, or that the browser does not support JavaScript technology.

To enable JavaScript follow these directions:
Internet Explorer
From the browser menu bar:
1.Select Tools > Internet Options.
Dialog box: Internet Options
2.Click the Security tab.
3.Click Custom Level. Dialog box: Security Settings
4.Scroll down to find Scripting of Java applets.
5.Click Enable.
6.Click OK.
7.Click OK.
Mozilla Firefox
From the browser menu bar:
1.Select Tools > Options.
2.Click Web Features.
3.Select the Enable JavaScript checkbox.
4.Click OK.

Tags: faculty, staff, studentUpdated: 11/2/2012

When I access a course page in ANGEL I receive a 'Page Not Found' error message. What do I do?

Web browsers create a file of each Web page that you visit. These files are usually stored in the Temporary Internet files folder. Each time you revisit a Web page your browsers checks this folder to see if a stored version of the page exists. This saves your browser time when loading a page because it can call up some of the page elements from the temporary file and just update new or changed information.

If you receive a 'Page not found' error when trying to load an ANGEL page try emptying your temporary files to refresh your browser and allow it to access the most recent version on the ANGEL page.

Tags: faculty, staff, studentUpdated: 11/2/2012

How do I delete my temporary Internet files?

Follow the directions below that apply to your Web browser.
Internet Explorer 7
1.From the Tools menu, select Internet Options... .
2.Choose the General tab.
3.Under Browsing history, click Delete... .
4.Next to "Temporary Internet Files", click Delete files... .
5.Click Close, and then click OK to exit.
Firefox 3.0 for Windows
1. From the Tools menu, select Clear Private Data, and then choose Cookies and Cache.

Tags: faculty, staff, studentUpdated: 11/2/2012

Will a Web Accelerator cause problems when using ANGEL ?

Yes, using a Web Accelerator may prevent you from logging into ANGEL, and/or interfere with the features of ANGEL. Web Accelerators are offered through a number of Internet Service Providers and private entities, such as Google.

When attempting to log in to ANGEL with a Web accelerator running on your computer you may receive this message: ‘Session timeout…you may need to reauthenticate’.

To avoid this problem you should turn off the Web accelerator when using ANGEL or configure your accelerator’s preferences so that it does not accelerate SJC’s ANGEL Web address of

Tags: faculty, staffUpdated: 11/2/2012