Student Complaints

Complaints

Students wishing to submit written complaints regarding college student services issues may do so with the vice president for student services. Student should first follow any documented procedures for handling of concerns as covered in the Academic Catalog before submitting concerns to the Office of the Vice President. Grade appeals are not covered under this complaint section. Grade appeal complaints should be directed to the vice president for learning, after following the outlined grade appeal process as listed in the Academic Catalog. Students can go to the web link, www.sanjuancollege.edu/administration to e-mail a complaint directly to San Juan College Administration.

Please see the Student Handbook for further guidelines regarding complaints.

Complaint Process for Out of State (Distance Learning) Students

San Juan College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of New Mexico while attending SJC who desire to resolve a grievance should follow the College's established appeals procedures outlined in the Academic Catalog. However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Complaints Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies. San Juan College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools (http://www.ncahlc.org/).

Please see the Student Handbook for further guidelines regarding complaints.