Office of Technology Services
The Office of Technology Services (OTS) at San Juan College provides the leadership, guidance and technical skills required to establish and support an information technology architecture and accompanying services that support the vision, mission and goals of the College.
OTS Team Responsibilities
Chief Information Officer (Shelley Amator)
Administrative Services (James Ross) provides ongoing support maintenance and enhancements for the college administrative applications including Datatel Colleague and WebAdvisor.
Web Services maintains the public facing San Juan College web site and the internal MySJC portal. Web services is responsible for updating web pages, setting website priorities, managing website development resources, overseeing Content Managers in maintaining institutional web pages, ensuring a consistent look and feel throughout the website and granting access to the web management tools.
Media Services (Mike McDonald) installs and maintains all multimedia classroom, conference room, and meeting room audio visual (AV) equipment. They also provide AV staffing for special San Juan College events. Additionally, Media Services offers video teleconferencing services, and provides audio and video recording services for guest lecturers, concerts, plays, classroom and meeting room activities, and produces promotional videos in support of the mission of San Juan College.
Network Services (Thomas Thompson) provides support for all network infrastructure. This team installs, implements, maintains and supports network equipment, servers, video over the network, phone systems and other server based applications. This team is also responsible for planning, installing and maintaining the College’s cable plant.
User Services (open) provides desktop computer and peripheral support, pre-purchase consulting, and oversees the campus PC refresh plan, SJC help desk and the college computer labs. The Help Desk is a 24x7x365 single point of contact that assists faculty, staff, and students resolve first-level technical problems, and requests. On-site technicians are dispatched to resolve hardware and software problems, perform installations, and repairs. Shift Leaders and student workers provide first-line assistance to all Campus Computer Labs.
Online Services (Sam Bachert) provides support for all faculty who utilize the Learning Management System (Canvas). We also provide training for faculty and staff with Canvas and other tools that assist faculty to teach courses through the Internet.
Training Services (Lynn Lane) provides customized technology training to all San Juan College employees. Trainings can be scheduled for groups or one-on-one by appointment.
Shelley Amator — CIO for Technology Services
AAS in Business Education from San Juan College; MCSE in Windows NT, CCNA, BCMSN
I moved to Farmington, NM in 1989 and began attending San Juan College in 1992. While attending college I began working in what is now known as Business and Industry Training. I left SJC in 1997 to work for First Place Financial Corporation which was the holding corporation for First National Bank. I began as a Help Desk Technician and worked my way up to Network Administrator. I left FPFC in 2000 to work for Dial Oil Corp. as a Network Administrator and in 2001, when the opportunity arose, I began working at San Juan College as the Network Services Coordinator. In July 2006, I began working for Sungard Higher Education and in December 2006, I became the Assistant CIO.
I worked my way from an Admin Assistant to a Network Administrator in less than five years and I am a firm believer that anyone can achieve their dream if they have the drive and are willing to work hard. I hope that I can be an inspiration to others that the technology industry is open to anyone and that they should not be intimidated.
I love working for San Juan College and having the opportunity to assist users in doing their jobs more securely and more efficiently. Technology is my passion.
Technology Services Managers
CIO for Technology Services
Director of User Services
Media Services Manager
Director of Administrative Applications
Network Services Manager
San Juan College provides instructional labs and designated open computing areas in a variety of locations on Campus. For more information, please call 566-3007 or visit the SJC Portal.
GENERAL USAGE LABS
SJC West Campus (3 labs)
SJC East Campus
OPEN USE AREAS
IT Upper Commons
IT Lower Commons
SPECIALIZED COMPUTER CLASSROOMS