Office of Technology Services

The Office of Technology Services (OTS) at San Juan College provides the leadership, guidance and technical skills required to establish and support an information technology architecture and accompanying services that support the vision, mission and goals of the College.

OTS Team Responsibilities

Chief Information Officer (Shelley Amator)

Administrative Services (James Ross) provides ongoing support maintenance and enhancements for the college administrative applications including Datatel Colleague and WebAdvisor.

Web Services maintains the public facing San Juan College web site and the internal MySJC portal. Web services is responsible for updating web pages, setting website priorities, managing website development resources, overseeing Content Managers in maintaining institutional web pages, ensuring a consistent look and feel throughout the website and granting access to the web management tools.

Media Services (Mike McDonald) installs and maintains all multimedia classroom, conference room, and meeting room audio visual (AV) equipment. They also provide AV staffing for special San Juan College events. Additionally, Media Services offers video teleconferencing services, and provides audio and video recording services for guest lecturers, concerts, plays, classroom and meeting room activities, and produces promotional videos in support of the mission of San Juan College.

Network Services (Thomas Thompson) provides support for all network infrastructure. This team installs, implements, maintains and supports network equipment, servers, video over the network, phone systems and other server based applications. This team is also responsible for planning, installing and maintaining the College’s cable plant.

User Services (open) provides desktop computer and peripheral support, pre-purchase consulting, and oversees the campus PC refresh plan, SJC help desk and the college computer labs. The Help Desk is a 24x7x365 single point of contact that assists faculty, staff, and students resolve first-level technical problems, and requests. On-site technicians are dispatched to resolve hardware and software problems, perform installations, and repairs. Shift Leaders and student workers provide first-line assistance to all Campus Computer Labs.

Online Services (Sam Bachert) provides support for all faculty who utilize the Learning Management System (Canvas). We also provide training for faculty and staff with Canvas and other tools that assist faculty to teach courses through the Internet.

Training Services (Lynn Lane) provides customized technology training to all San Juan College employees. Trainings can be scheduled for groups or one-on-one by appointment.

James Ross — Director of Administrative Applications

James Ross
Office OTS - 7206
Phone 505-566-3072
Email rossj@sanjuancollege.edu

Biography

I have a thirty-one year career in information technology which has taken me first from Omaha to South Texas, then to Denver, Houston, and finally Farmington. After twelve years as a systems programmer for Prairie View A&M University, I accepted a position with SunGard Higher Education. A year after joining the SunGard team, I was presented with the opportunity to become part of the Datatel implementation team at San Juan College and have been at the college since January, 2006.

Interests and Hobbies

An avid Houston Astros and Boston Red Sox fan, I also enjoy snow skiing, hiking, music, and reading.

General Job Description

Support and maintenance of Datatel and related software, programming, user support.


Technology Services Managers

Shelley Amator
Shelley Amator

CIO for Technology Services
amators@sanjuancollege.edu
505-566-3466
Sam Bachert
Sam Bachert

Manager
bacherts@sanjuancollege.edu
505-566-3310
Ashley Huntsman
Ashley Huntsman

Director of User Services
huntsmana@sanjuancollege.edu
505-566-3006
Lynn Lane
Lynn Lane

Technical Trainer
lanel@sanjuancollege.edu
505-566-3304
Mike McDonald
Mike McDonald

Media Services Manager
mcdonaldm@sanjuancollege.edu
505-566-3030
James Ross
James Ross

Director of Administrative Applications
rossj@sanjuancollege.edu
505-566-3072
Thomas Thompson
Thomas Thompson

Network Services Manager
thompsont@sanjuancollege.edu
505-566-3297

 

Computer Labs

San Juan College provides instructional labs and designated open computing areas in a variety of locations on Campus. For more information, please call 566-3007 or visit the SJC Portal.

GENERAL USAGE LABS

Word Processing
1200B
566-3330
Writing Development
1215
566-3439
Internet
7126
566-3599
HHPC
55346
566-3779
SJC West Campus (3 labs)
Kirtland
566-3598
SJC East Campus
Aztec
334-3831
Keyboarding
1200A
566-3330

OPEN USE AREAS

IT Upper Commons
7200
566-3586
IT Lower Commons
7100
566-3599
Humanities Commons
1901
566-3614
Library Pod
6204
566-3249

SPECIALIZED COMPUTER CLASSROOMS

Intel
1514
566-3228
CAD
1415
566-3473
EDGE
1416
566-3147
SMART/Language Lab
1611T
566-3270
IPOP
30th Street
566-3885
Physics
1733
566-3379
Biology
1736
566-3230
CAAT
1921
566-3614
Developmental Math
1922
566-3614
PC Technician
7126
566-3599
Networking
7127
566-3599
Cisco
7128
566-3599
Operating Systems
7129
566-3599
Robotel
7237/38
566-3586
Dental
55347
566-3642
Nursing
55350/54
566-3224
Drafting
1413
566-3473