Online Commons

Student Expectations

This document is currently in draft form and is still under consideration. The content on this page is purely informational and is good advice for being a student at San Juan College

What does San Juan College expect from online students?

Note: these are general guidelines. Refer to specific course expectations as posted by the instructors of each individual online course at SJC.

A.      First Week of Class

  • All online students are expected to login to the learning management system and enter their online courses during the first week of class. Ideally, students should enter their online courses on the first day of the term.
  • Activities to engage in include reading the course syllabus, posting to discussion forums
  • Complete and submit any surveys as required by instructor

B.      Attendance (Engagement)

  • SJC expects online students to attend courses on a regular basis. In the online learning system, "attendance" is determined by student engagement with the classroom tools, with other students, and with the instructor.
  • Students are expected to be aware of the Failure for Non-Attendance policy and how it applies to online courses.
  • Insert link here to the Non-attendance Policy.
  • Students are expected to continue logging-on to the online course system on a regular basis. Students should plan to log-in to the course at least several times a week to check for news and information, and to maximize their online participation.

C.      Internet Access

  • SJC expects all students to have or acquire basic computer skills. Online students are particularly expected to have familiarity with basic computer skills. Failure to do so can be expected to have a detrimental impact on student performance in the online learning environment.

D.      Textbooks (and other materials)

  • Students are encouraged to purchase textbooks or other required course materials IN ADVANCE of the start of the term, preferably 2-3 weeks prior to the start of the term to ensure that the books are in their possession at the start of the term.
  • Failure to acquire the required course materials in a timely manner is not an acceptable excuse for missing deadlines at the beginning of the course.
  • Textbooks can be purchased online at
  • Students purchasing textbooks with financial aid will not be able to purchase 2-3 weeks prior to the start of term based on the availability of financial aid funds. The charging period usually starts 5-7 days prior to the start of classes and book orders must have approval by the business office for charging prior to shipping. Financial aid charging requires completion of a printed notarized voucher which is available along with instructions on the bookstore website. Students should communicate with instructors so accommodations can be made until financial aid shipments arrive.

E.       Policies and Code of Conduct

  • SJC administration expects that all college policies including the Student Code of Conduct will be applied to all students enrolled at the college. Online students are included in this expectation.

F.       Academic Honesty

  • The college expects all students to behave in an ethical manner regarding issues surrounding academic honesty.
  • SJC faculty and administrators will vigorously investigate any suspicions of academic dishonesty including but not limited to plagiarism and collusion or cheating on graded assignments and tests.
  • The academic honesty can be found at

G.     Netiquette (Civility)

  • Students are expected to understand and abide by SJC online etiquette (netiquette) guidelines.
  • Insert a link to the Netiquette document

H.     SJC Communications

  • SJC faculty and administration expects that all students will read and take action based upon the information sent to them via the SJC student email system.
  • Email is the official means of communication for the college. Students are expected to activate and check their email regularly.
  • Students are expected to check their email on a frequent and consistent basis in order to stay current with College-related communications. Students have the responsibility to recognize that certain communications may be time-critical. "I didn't check my email," errors in forwarding mail, or email returned to the College with "Mailbox Full" are not acceptable excuses for missing official College communications via email.

I.        Resolving Technical Problems

  • SJC expects online students to resolve their own technology problems related to computers and related equipment as well as Internet access.
  • The college is not responsible for fixing problems or troubleshooting issues that students might have with their own personal equipment or purchased services.
  • For issues related to SJC systems and software, please contact the SJC Help Desk (

J.        Time Commitment

  • SJC expects that online students will generally spend a similar amount of time to complete an online course as they would to complete the same course offered on campus.
  • The general guideline for college courses is to expect to spend three hours per week (on average throughout the term) for each credit hour of a course. For example, 9 hours of weekly work time would be considered "normal" for a 3-credit course.
  • There are naturally occurring variations to this expectation when looking at specific courses.

K.      Time Management

  • The college expects that students either have or will develop good time management skills as they relate to completing online course requirements.
  • Some suggestions include:
    • Set aside specific hours of the day for schoolwork.
    • Set your own deadlines based on your personal schedule in advance of the official deadline.
    • Staying ahead of course deadlines to avoid the unavoidable like internet issues, illness, and other issues that can come up during the course of a normal semester.
    • Create your own calendar of class events and requirements, or keep up-to-date to-do lists.
    • Don't wait until it is too late to ask for help.

L.       Course Evaluations

  • SJC strongly encourages students to submit the optional end-of-term course evaluations for online courses.
  • Evaluations are typically made available about a week prior to the end of the term, take about 3-5 minutes to complete, and are completely anonymous.

What should online students at San Juan College expect from the college?

Note: these are general guidelines. Refer to specific course expectations as posted by the instructors of each individual online course at SJC.

A.      Online Program Offerings

  • San Juan College is accredited by the Higher Learning Commission to offer college programs via online delivery.
    • Students should expect that the college will only offer degree and award programs via online delivery when the proper supporting services are in place to allow students to be successful.
    • Typically, students still need to follow a program evaluation to complete their degree program completely online. It is not necessarily possible to create your own sequence of courses since not all required courses are offered every term.

B.      Online Course Offerings

  • Not all courses are offered in the online delivery method. Available online courses can be searched at the SJC Course Schedule.
  • An online course is a course that has no more than two (2) "space-and-time" requirements such as proctored exams or other class activities that require you to be at a particular place at a particular time.
  •  A "hybrid" course is one that is a mixture of face-to-face classroom time along with some required work on the Internet, typically using the Learning Management System (Canvas). There is a reduced amount of scheduled classroom time for a hybrid course.
  • Students should not expect that all required degree courses are offered in every term at SJC. Students should check future course schedules when making course choices for the upcoming term.

C.      Course Policies or “Course Guide” vs Course Syllabi

  • A course syllabus lists specific objects for a course and is posted on the SJC website under Academics and specific programs.
    • Students should expect the course syllabus to include the official course description, the common student learning outcomes as well as the specific and general learning outcomes for the course.
  • A course guide is an instructor’s plan for conducting the course.
    • Students should expect the course guide posted inside the online course at the beginning of the term and remain available throughout the entire course.
    • The course guide will also include information about the course structure, assignments, exams, grading criteria, and other instructor expectations.

D.      Test Proctoring

  • Proctored examinations (or other forms of learning assessment) are often used to ensure that the student who is receiving credit is the same student who is doing the work.
  • Students should expect that test proctoring requirements will be listed in the course information contained in the course guide.
  • Students who do not live in close proximity to SJC should expect to arrange for a test proctor in their local area (if required by instructor). Typically, these proctors need to be approved by the course instructors or program directors.
  • Any fees incurred are to be paid by the student.

E.       Evaluation & Oversight

  • Students should expect that the administration will provide an opportunity at the end of each term to evaluate each online course and instructor (or sometimes earlier in the term).
  • Students can expect that their completion of course evaluations will remain voluntary.
  • Students can expect that the information from their evaluation submission will remain anonymous with no identifying information given to the instructor.
  • Students can expect that the college administration will read summary reports of the evaluations collected from each online course as part of a continuous quality improvement effort at the college.

F.       Feedback- Response Time

  • Answering student questions and requests for information is an important part of the learning process.
  • Students should expect to receive feedback/response/grades from their instructors in a reasonable amount of time. Check the course guide for specific information from your instructor regarding response times.
  • Students should expect quick response from the SJC administration or from the SJC Technology Help Desk during the normal posted working hours.

G.     Textbook Availability

  • Students can expect to have the ability to purchase their textbooks for any SJC class at either the on-campus bookstore location or from the SJC Online Bookstore.
  • Purchases from the online bookstore are typically shipped out by the next business day from the date of order submission.
  • Textbook information (title, edition, author, and ISBN) for each class can be found at the online bookstore.
  • If books are purchased from another source, they must be ordered in a timely manner and be the same materials as if purchased by the SJC bookstore

H.     Course Interactions

  • Students in online courses should expect to interact (usually via electronic communications methods) with other students in their classes as well as with the instructor of the class. Specific expectations will be explained by each instructor in the course guide or syllabus.
  • Examples of interactions with others include online discussion boards, chat rooms, web conferencing tools, blogs, wikis, or similar technologies.

I.        Time Flexibility

  • Students should expect to find a reasonable amount of time flexibility for completing course requirements. In online courses, time flexibility generally takes the shape of "windows of opportunity."
  • For example, a 2-day time period to take an online exam or quiz represents the window of opportunity for that requirement.
  • Check the course guide or other faculty instructions to be sure that you understand how long you'll have to complete various aspects of your online courses.

J.        Calendar Due Dates

  • Students should expect to find a timeline for activities with specified due dates/times within each online course.
  •  If timelines or the course calendar/schedule should change after the course is started, students should expect to be notified of such changes by the instructor.

K.      Course Availability

  • An online course is considered to be "available" when an enrolled student is able to login to the online learning platform and enter that particular course.
  • Students should expect to enter their online courses no earlier than the first day of the semester and have access to them until the official last of the semester.
  • Some instructors might allow earlier access to the course than the first day of the term, but students should not generally expect this.
  • Some instructors might allow additional access to the course beyond the end of the term, but students should not generally expect this.

L.       Academic Support

  • Online students should expect full access to critical campus services.
    • SJC has many library services available online.
    • Insert language here about online course tutoring service.
    • Online students can and should contact SJC advisors for direction in completing their degree requirements.
    • Online students can and should contact SJC counselors for help with personal issues such as stress management, crisis intervention, career counseling, transitions, financial pressures, relationship difficulties, or if they just need someone to talk to.

M.    Grading

  • Students can expect to find a clear explanation of the instructor’s grading policy in the course guide.
  • Students can expect to find their grades for all assignments and other course requirements in the online grade book inside the Learning Management System, for example, Canvas or MyMathLab.

N.     Communications via e-mail

  • Students should expect the college to send them various different communications via the college email system.
    • This will include, but not be limited to, information about financial aid, class cancellations, disciplinary issues, critical dates during the academic year, and general reminders about things related to the college.
  • Online students should expect to use the college email system as the primary means for communicating with:
    • Online course instructors. Students should check the course guide for each course to find information about other ways (if any) that they may contact their instructors.
    • All student services departments like Financial Aid, Advising and Counseling Center, Enrollment Services, and so on.

O.     Academic Honesty

  • Students should expect that SJC faculty and administrators will vigorously investigate any suspicions of academic dishonesty including but not limited to plagiarism and collusion or cheating on graded assignments and tests.

P.      Civility

  • Students should expect that the online course environment will be an open and honest forum for the pursuit of learning, where they may freely express their ideas related to the educational process. Civility towards others in the online learning environment is expected at all times.
  • Students should expect that other students and all SJC employees will follow the College's netiquette guidelines related to proper online behavior and communications.

Q.     Server Activity Logs

  • The online course server is managed by the college I.T. staff.
  • Students should expect that every mouse click or keystroke that they make inside the learning management system is recorded on a server log at the college.
  • Server logs can be checked by SJC administration in the event of a dispute over whether a student took a quiz, submitted a paper, or otherwise engaged in any activity within the learning management system.

R.      Disability Services

  • Online students with disabilities should expect to receive assistance from the College Disabilities staff
  • Individuals who have a documented disability which might affect their ability to perform in this class are encouraged to contact the College's Disability Coordinator at the start of the semester to discuss possible accommodations. All discussions will remain confidential.