Frequently Asked Questions

What's my tuition balance?

Webadvisor Website

Important information about statements and payments

NelNet payment options are available for student enrollments for all semesters. Nelnet is available through WebAdvisor.

Spring 2014 Refund Policy

Refunds for tuition and fees depend on the start date, length of the course and the date the student dropped the course.

  • Student accounts are credited at the time the drop occurs.
  • Disbursements of credit balances on student accounts will take place beginning February 8, 2014.
  • Refunds for credit card payments are placed back on the credit card.
  • All other disbursements are mailed to students at their address. Address corrections should be completed through Admissions and Records office.
  • Dropping courses after January 12 may result in refunds of less than 100% of tuition and fees (see table below.) Students are responsible for any and all charges incurred on their student account if refund of tuition and fees is less than 100%.
  Refund Rate Period
Course Length 100% 75% 50% 0%
13-15 Weeks Through Jan 12 Jan 13 - 24 Jan 25 - 31 5PM Feb 1 or later
9-12 Weeks Before 1st day of class Friday 1st week of classes Friday 2nd week of classes After Friday of 2nd week
5-8 Weeks Before 1st day of class N/A Friday 2nd week of classes After Friday of 2nd week
4 Weeks or less Before 1st day of class N/A 1st day of class After 1st day of class




  • 12 p.m., Monday, January 6
  • Any student who has not paid in full by 12 p.m. on January 6 will be dropped from all classes for non-payment. This includes late start classes.
  • For registrations after Monday, January 6, tuition and  fees are due at the time of registration and must be paid immediately.
  • Full payment means either 100% paid, or enrolled in NelNet (e-Cashier) Payment Plan.

Acceptable methods of payment

  • Credit/debit card - Visa, MasterCard or Discover
  • Cash, check or money order. Mailed payments must be received in the Business Office before 12 p.m. by the appropriate deadline.
  • NelNet (e-Cashier) payment plan is the approved payment plan for SJC. Go to to sign up. There is a $25 fee to NelNet (e-Cashier) upon enrollment. Students must enroll for this plan each term.
Remember these important dates:
NelNet (e-Cashier) available on November 15, 2013
Last day to enroll online
Required down payment
Number of payments
Months of payments
Dec 3
Jan 2
Jan 22

Restriction of services

Students with delinquent accounts will be denied access to SJC services. These services include, but are not limited to:

  1. Registration
  2. Transcripts/Requests (official and unofficial)
  3. Library privileges
  4. College assisted housing
  5. Child and Family Development Center

If payment arrangements are not made on a timely basis, the delinquent account will be placed with a collection agency. Collection fees will be calculated at the maximum rate permitted by New Mexico Statute.

Returned checks

Sometimes oversights occur and a bank will return a check as non-sufficient funds (NSF) for payment. As a rule, the SJC bank processes NSF checks twice for payment to the student’s account. The Business Office will mail a certified letter to the student’s current address notifying the student of the NSF check and fees with the conditions for repayment. Some of the conditions include: repayment by cash, money order or credit card (unless the NSF check was for cash). In addition, the student may be dropped from classes and denied College privileges and services. A $35 fee is assessed on all returned checks.