Frequently Asked Questions (FAQs)
Department: All, Administrative Services, Adult Basic Education, Campus Alerts, Center for Teaching Excellence, Dental Hygiene Program, Disability Services, Enrollment Services, Financial Aid, Launch Program, Math Center, Online Services, PTA Program, Renewable Energy, Student Services, Technology Services, Technology Services Guide for Faculty and Staff, Title IX, Transfer Center, Veterinary Technology, Demonstration
Tag: All, faculty, high, other, parent, staff, student
What is the SJC Acceptable Use Policy?
How do I use my voicemail?
Why won't my password work?
How do I access network files from off-campus?
How do I access my email from off campus?
How do I use the Outlook 'Out of Office' auto reply function?
How do I use the Outlook Web Access?
How do I share a calendar in Outlook?
How do I use the HelpDesk Interface?
What is chain email and why shouldn't I forward it?
What is a computer virus?
Why shouldn't I play Real Radio or Real Audio?
How do I search for a file that I saved, but do not remember where?
Do I need to login to the Portal?
I can't login / access the Portal!
Should I logout after using the Portal?
How do I access the Portal from off campus?
What is the preferred browser for the Portal?
Why do I "Enter my credentials"?
Are there written documents on using the Portal?
Network Data Drives
How do I manage files on my H: drive?
Office 365 Migration
How does Live@edu compare to Office 365?
Are there differences in mailbox size between Live@edu and Office 365?
Live@edu provided full access to SkyDrive. What happens to my SkyDrive accounts and data?
Are there password policy differences between Live@edu and Office 365?
What do I do if I forget my password?
How do I change my password?
How often will I have to change my password?
Why do I need to change my password?
Can I change my password to one I have used previously?
How do I choose a secure password?
Will any of the systems I access not automatically change when I change my password?
How do I change my passwords for these systems?
Why does the system sometimes lock me out?
How will I know my password is about to expire?
What are some other ways I can help protect my password?
Printer and Copier changes
Student Email (Office 365)
What are the benefits of Office 365?
How do I access my student email?
How do I forward my student email to another email account?