Helpful information for San Juan College Students to be successful in their courses.

Access to Student Resources and Support

Student Services and Support

San Juan College has many student support programs and opportunities including free short term counseling, a career center, technical support, and targeted support centers for first generation college students, veterans, Native American Students, Latinas, and more. See the student support page for information on all of these programs:

Wanting the campus to be accessible and welcoming to all students, the following information is for everyone: “If you find yourself struggling with your mental or emotional health this semester please know that San Juan College provides professional counseling services free of charge to our students. These services are completely confidential and can be easily scheduled by calling the Advising and Counseling Center at 505.566.3404 or via email at Students can also schedule in person at the Advising and Counseling Center in the clock tower building.

Hotlines and Crisis Intervention Numbers 

Academic Support

The College also has a number of academic support programs including tutoring, academic advising, the library, testing center, a transfer center and more. See the academic support page for information on all of these programs:

Student Handbook

The Student Handbook contains information on all aspects of student life at San Juan College:

General Online Course Technologies


Your coursework will use the Canvas learning management system (LMS). Canvas will be used to:

  • Provide you with the course context and specific learning objectives, that is, clear statements of what you are expected to accomplish in each of the course modules.
  • Provide you with means to communicate with your instructor and classmates, such as discussion boards.
  • Provide you with course materials to help you attain the course objectives.
  • Provide you with tools to help you assess how well you are accomplishing the course objectives.
Web Browsers

Click to see the browsers that Canvas currently supports, browser privacy settings, and Canvas mobile settings:

MS Office 365 is Free!

1. Log into your SJC email: Enter your SJC username & password
2. Click the gear button (upper right corner)
3. Click Office 365 (towards the bottom of the list)
4. Click Install status
5. Click Install desktop applications link
6. Click Install button

Required Components

Flash is required for recording or viewing audio/videoas well as uploading files to a course or an assignment. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers may no longer support Flash.

The Java plug-in is required for screen sharing in Conferences. Please note that some browsers do not support Java. Otherwise, there are no other browser plug-ins used by Canvas.
JavaScript must be enabled to run Canvas.

Technical Support

Technical support is available through the San Juan College Help Desk 24x7x365. The help desk can be reached at 505-566-3266 or at

For help desk tickets and password resets: Be sure to set up your security questions on this page in order to reset your password in the future.

For Canvas support information:

Canvas Student Guide for more information on using Canvas:


Communication in an online environment can be tricky because physical cues and auditory cues like intonation and loudness to help us decipher the communicator’s meaning and intent are absent. Given that we only have the written word to determine a communicator’s intent, here are some guidelines to keep in mind when communicating with the instructor or other students (such as posts on the discussion board):

  • When you are posting comments on the discussion board, remember that you are addressing the class as a whole, not just the instructor, so do not say anything that you would not say publicly.
  • Read your messages before you send them.
  • Online discussions can be rather informal, but try to express yourself using proper spelling, capitalization, grammar, and punctuation so that your message can be clearly understood.
  • Do not use text and chat abbreviations (e.g., OMG, BTW) because not everyone will know these abbreviations.
  • Always respond to other people respectfully; do not attack.
  • Avoid offensive language because as a college student you should be learning to express yourself more eloquently than the average person.
  • Do not make discriminatory or hurtful comments about anyone based upon race, sex, gender identity, disability, religion, and sexual orientation. Remember, we live in a world that has a lot of diversity of beliefs and customs.
  • Be careful when using humor and sarcasm because humor is highly subjective. Consider using emoticons {e.g., 🙂 😉 :-0 } if you are not sure whether the reader will know you are making a joke. Humorous comments are a great way to help people get to know you, but again, carefully scrutinize the comments you make; many psychologists argue that most humor is a form of aggression because there is typically a victim in a joke. (If you doubt this viewpoint, watch a stand-up comedian on TV or the internet and you will notice that there is typically a victim, i.e. a blonde, redneck, etc., in the jokes; sometimes the victim is the comedian him/he

General Online Course Readiness

Computer Skills Required
  • You will be expected to have access to the Internet through a local Internet Service Provider (ISP).
  • You will need access to a Web graphic browser with JAVA and JavaScript capabilities such as recent versions of Chrome, Safari or Mozilla Firefox. Internet Explorer can be used also, but may not be fully compatible with all online course resources.
  • You will need to know the basic e-mail commands to check mail, send, reply, forward and send attachments (for your e-mail software).
  • You will need to know how to copy from your word processor and paste to an e-mail message and from your e-mail to your word processor. (On a Windows PC highlight the text in your word processor document by clicking and dragging across the text. Push the Ctrl and C keys at the same time to copy or right-click and choose copy. Click on the message window of your e-mail program and use the Ctrl and V keys to paste the text or right-click and choose paste. On a Macintosh use the CMD and C key to copy and CMD and V key to paste)
  • You may need to download software and helper applications from the Internet. (Firefox, Internet Explorer, Acrobat Reader, Real Player, Shockwave, Flash, QuickTime, etc.) You may have to read or work with your Internet Service Provider or a local consultant to get your computer properly configured. When installing software make sure that you are downloading it from the company that provides the software and make sure that you uncheck any boxes to install additional software or services.
  • You should make sure that your computer has current anti-virus software installed and that the anti-virus definitions are being updated regularly.
Physical Learning Environment
  • Have a place set up for your papers, books, and notes.
  • Have your computer environment in a working order. Know how to use your software.
  • Make regular backups of files, journals. etc. (hard drives and flash drives do crash)
  • Find a comfortable chair, with soft lighting to make those long hours online workable.
  • If you have dial-up Internet access you will likely find that it is to slow to access many of the online resources. If you are using the phone line for your Internet access make sure that others in the house know it and that they are not to disturb or disconnect you (by picking up another phone in the house). It is very important not to be disconnected when you are online.

You will need to set time aside each week for logging-in to access the course materials, check your e-mail and to surf the World Wide Web as necessary for the class.

You will need time to read, think, write and to reflect on the material and ideas at hand. Block out an appropriate amount of time to complete your course assignments on time. Most online courses require a weekly time commitment equal to or greater than that required for a face-to-face class. Schedule your time with family, work, school, and other activities so that you have adequate time to work on your online class. If you have children at home you may find it easier to work on your online class when the children are sleeping, at day care or at school. Perhaps a friend, relative or neighbor can help to watch the children while you work on your coursework or are taking an online test. It can be difficult to concentrate and stay on track if there are repeated interruptions. Many online exams are timed and you only have a certain amount of time to complete the exam.

Don’t get behind in your online courses. It is usually difficult to catch up. Most instructors will not accept late assignments, nor allow you to take an exam after the due date. Contact your instructor by e-mail or by phone if you have any questions about the course or your assignments or if you are having technical problems.

Honesty and integrity

You are expected to be honest, not to cheat, to do your own work and not to plagiarize. Most instructors have severe penalties if you are caught or suspected of cheating or plagiarizing – which is a violation of the Student Conduct Code (See the College Catalog and Student Handbook).

College Policies

The following information also applies to your work in this class.

Academic Accommodations—American with Disabilities Act (ADA)

If you believe you need academic accommodations due to physical or learning disabilities, you are encouraged to inform me as soon as possible. If you have special needs for campus emergency situations, please inform me immediately. You can also contact the college’s disability advisor in the Advising/Counseling Center at 566-3271 or The advisor can work with you in verifying your disabilities and developing accommodation strategies. More information is available at

The Family Educational Rights and Privacy Act (FERPA)

Your personal information and grade are confidential. Aside from routine reporting to the college required for this course, I will not share such information with anyone unless I have your permission.

Academic Honesty Rules

San Juan College expects all students to adhere to the Academic Honesty Rules as posted online: These are the official guidelines for all classes at San Juan College (July 2006).

Student Conduct Statement

College is preparation for professional opportunities, and professional conduct is expected in courses, including online classes, as well as any written communications, and interactions with members of the college community. As part of our learning community, students are expected to interact and communicate in a mature, respectful, thoughtful, and supportive manner. Students who demonstrate disrespectful, hostile, belittling, bullying or other disruptive behavior will be subject to potential consequences and possible dismissal from the college. The college will take appropriate action when students demonstrate threatening behavior (to others or self). Students should refer to the Code of Conduct in the Student Handbook for additional information.

Student Safety  

Keeping students safe is a priority, and part of that is ensuring that we have the ability to communicate emergency messages – whether for school closures due to weather or for more or urgent situations. Rave is San Juan College’s emergency messaging system. Through your SJC student email, you will automatically receive email messages, however, it is also vital that you receive text messages. In order to receive the messages, you must register with Rave. This is a simple process and can be done at When registering, please make sure that your mobile status is “confirmed.”

The Department of Public Safety is available 24 hours per day. In an emergency, they can be accessed by calling 215-3091 or 566-3333.

In the event of an emergency, a Rave message will be sent, and depending on the situation, you will be instructed to do one of the following:

  • Evacuate the building
  • Shelter in place (Campus doors are locked, and operations continue as normal. During this situation, no one other than law enforcement is allowed in or out of the campus.)
  • Lockdown (Campus doors are locked. All operations cease, and you should take cover in your immediate area. No one other than law enforcement is allowed in or out of the campus.)
Drop for Non-Attendance and/or Non-Participation  
Class Attendance and Participation Expectation:

Face-to-Face – Students are expected to attend and participate in class regularly. Any student missing more than 10% of consecutive class time, (For example, in a regular 15-week class that meets twice a week, this equates to the student missing 3 consecutive classes) without consultation with the instructor may be considered as having abandoned the course.

On-line – Students are expected to participate regularly and submit all course assignments, based on the course guide definition. A student who does not submit any assignments during a consecutive 10% of the course (1.5 weeks of a 15-week semester) without consulting the instructor, may be considered as having abandoned the course. Logging in does not meet the attendance standard.

Competency-Based Education Classes – Students are expected to have regular and substantive interactions with their instructor and to actively work on course content. A student who has not submitted coursework, nor had substantive interactions with the instructor over a consecutive 10% of the term, without the instructor’s prior approval, will be considered to have abandoned the competency progression. Last date of attendance will be recorded as the last date that coursework was submitted or that the student met with the instructor. For on-line learners, logging in does not meet the attendance standard.

Failure to Meet Class Participation Expectation:

Students who fail to meet participation expectations will have their last date of attendance recorded. This date will be used to recalculate any financial aid received/veteran’s benefits received, and the student may be required to repay the institution/government. If the student does not drop the course, an ‘X’ grade will be recorded. An ‘X’ grade impacts the grade point average the same as an ‘F’.

Grading Policies

Incomplete: Incomplete Grade Assignment (

The grade of I (Incomplete) is given for passing work that could not be completed during the semester because of circumstances beyond the student’s control. Ordinarily, the assignment of an I is given by the course instructor at the time final grades are due.

In no case is an I grade to be used to avoid assignment of D or F grades for marginal or failing work or to require a student to enroll in the class the next semester because work was not completed on time. Circumstances warranting the issuance of an I grade must be beyond the student’s control and must be documented on the appropriate form prior to approval.

I grades can be removed only during the subsequent 16 weeks from the end of term, or within the time limit set by the instructor. Removal of an I is accomplished by completing the work in a manner acceptable to the instructor. Re-enrollment in the course under the repeat option does not remove the prior grade of I. Students should not re-enroll for the course. An I not made up within 16 weeks or within the time limit set by the instructor will change to an F grade thereafter and cannot be changed by work completion.

Grade Appeals:

The policy for grade appeals is in the Academic Catalog. (

Accessibility & Privacy Policies for Technology Tools

Software Accessibility Statement Privacy Statement
Adobe Products
American Association for Respiratory Care ( Open the PDF Statement
BrainFuse Open the PDF statement
Cartes De Ciel Not Available Not Available
Cengage Mindtap
 FA Davis/Davis Plus
Google Products
Jones & Bartlett
Kettering Classmate Learning Resources Not Available Not Available
Mathjax Not Available
McGraw-Hill Connect
McMillan Launchpad
McMillan Learning
Microsoft Products
Mosby Not Available Not Available
National Board for Respiratory Care ( Not Available Planetarium Not available
Norton Field Guide Not available
Optum 360 Encoder Pro Not Available
Paradigm Publishing
Pearson MyItLab
Pearson MyMathLab
Pearson Revel
Respondus LockDown Browser
Rosetta Stone Not available
Stellarium Not Available Not Available
Townsend Press