Logging in to Canvas For the First Time


Getting Started With Canvas Document

Google Chrome web browser is the best browser to use with Canvas
To download Google Chrome, visit this website http://www.google.com/chrome/

Access the San Juan College Canvas page by visiting https://canvas.sanjuancollege.edu/login

For Student Accounts, your username is first initial + middle initial + last name (first 12 characters only) + last two digits of your Social Security number, and your password is “sjcp” + the last 4 digits of your student ID number.

You can find your ID number on your ID card or on your welcome letter from San Juan College.

Example: The account for student John A. Smith, 123-45-6789, student id 0000123 would look like this:
Username: jasmith89
Password: sjcp0123

Still can’t log in? Check out the Password Recovery Center: https://www.sanjuancollege.edu/reset

Canvas User Guides are accessible by visiting https://guides.instructure.com

First Day of an Online Course

All online courses follow dates specified in WebAdvisor when you registered for classes. Please check the SJC course schedule for the exact date. Online students are expected to log in to Canvas (http://canvas.sanjuancollege.edu) on the first day of class.

When you log into your online course, you will see the course cards on your Dashboard. If your courses do not display, click the Courses icon, then click the All Courses link. Click the star next to a course to add it to the Dashboard. Those courses with yellow stars are displayed on the Dashboard.

San Juan College’s online courses are not self-paced. Each instructor has a schedule with assignment due dates that must be met. Online courses typically end on the last day of finals for the semester, however, there are some exceptions. See the SJC course schedule for that exact date each semester.

Additional Tech Support

Students needing additional tech support can visit the ITC website. ITC can assist you with San Juan College user accounts, accessing the internet on San Juan College campuses, and many other technology questions.

Canvas Mobile App


Pearson’s MyLab & Mastering Registration Using Canvas

Introduction to LockDown Browser for Canvas

Getting Started with MindTap on Canvas for Inclusive Access Courses

Registering for Connect through Canvas – Deep Integration

Unplag Submission Process

Scheduling an exam in SmarterProctoring

Click here for instructions

Taking an exam with B Virtual

Accessibility & Privacy Policies for Technology Tools

Software Accessibility Statement Privacy Statement
AHIMA VLab http://www.sanjuancollege.edu/documents/learning/online-services/AHIMA-VLab-Accessibility.pdf http://www.ahima.org/privacy
American Association for Respiratory Care (AARC.org) Open the PDF Statement  http://connect.aarc.org/privacypolicy
Badgr https://info.badgr.io/accessibility.html https://info.badgr.io/privacy-policy.html
BrainFuse Open the PDF statement https://www.brainfuse.com/company/privacy.asp
Canvas https://www.canvaslms.com/accessibility https://www.canvaslms.com/policies/privacy
Cengage http://www.cengage.com/accessibility/#vpat http://www.cengage.com/legal/
Cengage Mindtap http://www.cengage.com/accessibility/ http://solutions.cengage.com/mindtap-service-agreement/
 Elsevier/Evolve https://www.elsevier.com/about/our-business/policies/accessibility https://www.elsevier.com/legal/privacy-policy
 eScienceLabs http://www.esciencelabs.com/faq/what-escience-labs-accessibility-statement http://www.esciencelabs.com/our-security-policy
 FA Davis/Davis Plus http://www.fadavis.com/Accessibility http://www.fadavis.com/privacypolicy
Firefox http://website-archive.mozilla.org/www.mozilla.org/firefox_vpat/firefox-vpat-3.html https://www.mozilla.org/en-US/privacy/firefox/
Google Products https://www.google.com/accessibility/initiatives-research.html https://www.google.com/intl/en-GB/policies/privacy/
Jones & Bartlett http://www.jblearning.com/about/contact/disabilities/ http://www.jblearning.com/privacy/
Kettering Classmate Learning Resources Not Available Not Available
Mathjax http://docs.mathjax.org/en/latest/misc/accessibility-features.html Not Available
McGraw-Hill Connect http://www.mheducation.com/about/accessibility.html http://connect.mheducation.com/connectweb/branding/en_US/default/html/privacy.html
McMillan Launchpad http://www.macmillanlearning.com/catalog/other/accessibility http://www.macmillanlearning.com/catalog/other/privacy
McMillan Learning http://www.macmillanlearning.com/Catalog/other/accessibility http://www.macmillanlearning.com/catalog/other/privacy
Microsoft Products https://enterprise.microsoft.com/en-us/industries/government/section-508-vpats-for-microsoft-products/ https://privacy.microsoft.com/en-us/privacystatement
MindEdge http://www.mindedge.com/page/ada-statement http://www.mindedge.com/page/privacy-policy
Mosby Not Available Not Available
National Board for Respiratory Care (NBRC.org) Not Available https://www.nbrc.org/Pages/privacy.aspx 
Norton Field Guide Not available http://books.wwnorton.com/books/privacy.aspx?id=4404
Optum 360 Encoder Pro Not Available https://www.encoderpro.com/epro/common/privacypolicy.jsp
Pearson MyItLab http://www.pearsonmylabandmastering.com/northamerica/myitlab/accessibility/ http://www.pearsoned.com/privacy-statement/
Pearson MyMathLab http://www.pearsonmylabandmastering.com/northamerica/mymathlab/accessibility/ http://www.pearsoned.com/privacy-statement/
Pearson Revel https://www.pearsonhighered.com/revel/accessibility/ http://www.pearsoned.com/privacy-statement/
ProctorU http://www.sanjuancollege.edu/documents/learning/online-services/ProctorU-ADA-Compliance.pdf https://www.proctoru.com/privacy-policy/
Respondus LockDown Browser http://www.respondus.com/products/accessibility-lockdown.shtml https://www.respondus.com/about/privacy.shtml
Safari http://www.apple.com/accessibility/ http://www.apple.com/privacy
SmarterProctoring https://www.smarterproctoring.com/Public/Accessibility https://www.smarterproctoring.com/Public/Privacy
SoftChalk http://softchalk.com/products/cloud/accessibility/ http://softchalk.com/about/privacy-policy/
Stellarium Not Available Not Available
TechSmith https://www.techsmith.com/accessibility.html https://www.techsmith.com/privacy-policy.html
UnPlag https://unplag.com/accessibility/ https://unplag.com/legal/#priv_pol
YouTube https://support.google.com/youtube/answer/189278?hl=en https://www.youtube.com/static?template=privacy_guidelines
Zoom https://support.zoom.us/hc/en-us/articles/204119749-Accessibility-Statement https://zoom.us/privacy

Canvas FAQs

When I try to log into Canvas I get an “Invalid Username or Password” error.

  • Canvas accounts are created when you register for classes for the first time. If you have not registered for classes since 2013, your account will be created after you register.
  • If you are a dual credit student, your account will be created when you are accepted to San Juan College.
  • If you have had access to Canvas in the past, confirm that you are using the correct username and password. Passwords can be reset at: sanjuancollege.edu/reset. You should set your security questions, if you have not already done that so that you are able to reset your password in the future.
  • If you have confirmed your username and reset your password and are still unable to login, please call the help desk at 505-566-3266 or create a ticket at sanjuancollege.edu/itc.

I can’t see my courses on the dashboard.

  • Ensure that you are in dashboard view by clicking the gear at the top right of the dashboard window. Select the “Course Cards” option. Only currently active courses are displayed by default.
  • If you are not seeing an active course (the course has already started), click on the Courses link in the blue global navigation pane on the left side of the screen. Then click the “All Courses” link. Active courses are at the top of the list, followed by past enrollments and then future enrollments. Any course listed under future enrollments has not started yet. The stars to the left of each course name control what appears on the dashboard. Gold stars are on the dashboard and white stars are not on the dashboard. Click a star to toggle between options.
  • If your courses has started and is grayed out on the courses list, your instructor has not yet published it. Please contact your instructor to find out when it will be published.
  • If your course does not appear in any of the lists, please put in a help desk ticket at sanjuancollege.edu/itc.

My assignment won’t upload, the cursor just spins.

  • Be sure that you are using Chrome, Safari, or Firefox as your browser. We have found that Internet Explorer and Edge do not consistently allow assignment uploads.

I can’t see content (modules, pages, assignments, discussions, or quizzes) in my course.

  • Contact your instructor, as those items may not have been published.