Frequently Asked Questions

What's my tuition balance?

Webadvisor Website

Important information about statements and payments

NelNet payment options are available for student enrollments for all semesters. Nelnet is available through WebAdvisor.

Spring 2016 Refund Policy

Refunds for tuition and fees depend on the start date, length of the course and the date the student dropped the course.

  • Student accounts are credited at the time the drop occurs.
  • Disbursements of credit balances on student accounts will take place beginning February 12, 2016.
  • Refunds for credit card payments are placed back on the credit card.
  • All other disbursements are mailed to students at their address. Address corrections should be completed through Enrollment Services office.
  • Log on to WebAdvisor and click on "financial aid" then select "Bank Information" to set up a Direct Deposti account for financial aid disbursement.
  • Dropping courses after January 17, 2016 may result in refunds of less than 100% of tuition and fees (see table below.) Students are responsible for any and all charges incurred on their student account if refund of tuition and fees is less than 100%.
2016 Spring REFUND CHART
  Refund Rate Period
Course Length 100% 75% 50% 0%
13-15 Weeks Through Jan 17 Jan 18-Jan 29 Jan 30-Feb at 5pm
Feb 6 or later
9-12 Weeks Before 1st day of class Friday 1st week of classes Friday 2nd week of classes After Friday of 2nd week
5-8 Weeks Before 1st day of class N/A Friday 2nd week of classes After Friday of 2nd week
4 Weeks or less Before 1st day of class N/A 1st day of class After 1st day of class



  • 12 p.m., Thursday, January 7, 2015
  • Any student who has not paid in full by 12 p.m. on January 7 will be dropped from all classes for non-payment. This includes late start classes.
  • For registrations after Monday, January 7, tuition and  fees are due at the time of registration and must be paid immediately.

Full payment means either 100% paid, or enrolled in NelNet (e-Cashier) Payment Plan.


Acceptable methods of payment

  • Credit/debit card - Visa, MasterCard or Discover
  • Cash, check or money order. Mailed payments must be received in the Business Office before 12 p.m. by the appropriate deadline.
  • NelNet (e-Cashier) payment plan is the approved payment plan for SJC. Go to to sign up. There is a $25 fee to NelNet (e-Cashier) upon enrollment. Students must enroll for this plan each term.

Spring 2016 e-Cashier available on November 15, 2015.

Full payment available through January 31, 2016

Last day to enroll online Required down payment Number of payments Months of payments Enrollment fee
Dec 3 None 5 Dec - Apr $25
Dec 31 None 4 Jan - Apr $25
Jan 22 25% 3 Feb - Apr $25

NOTE: All Down Payments Are Processed Immediately!

Restriction of services

Students with delinquent accounts will be denied access to SJC services. These services include, but are not limited to:

  1. Registration
  2. Transcripts/Requests (official and unofficial)
  3. Library privileges
  4. College assisted housing
  5. Child and Family Development Center

If payment arrangements are not made on a timely basis, the delinquent account will be placed with a collection agency. Collection fees will be calculated at the maximum rate permitted by New Mexico Statute.

Returned checks

Sometimes oversights occur and a bank will return a check as non-sufficient funds (NSF) for payment. As a rule, the SJC bank processes NSF checks twice for payment to the student’s account. The Business Office will mail a certified letter to the student’s current address notifying the student of the NSF check and fees with the conditions for repayment. Some of the conditions include: repayment by cash, money order or credit card (unless the NSF check was for cash). In addition, the student may be dropped from classes and denied College privileges and services. A $35 fee is assessed on all returned checks.